Doesn’t scan correctly
Response from developer
Hi Parlaygoddess, thanks for taking the time to leave a review, we appreciate the feedback! We wanted to clear up a quick misunderstanding about what you're seeing in the app. When you scan a parlay, the app reads your legs correctly but what's displayed back to you is our *recommendation*, not a readout of your slip. So if you took an under 2.5 and the app showed an over 2.5, that means our model's projection leans the other way on that leg. It's not a misread of your parlay, it's the app telling you which side it favors. We know that distinction can be easy to miss, and it's something we're always working to communicate more clearly in the app. We'd love the chance to win you back, and we'd like to offer you a free 7-day trial so you can explore the app with a better understanding of how the recommendations work. Feel free to reach out to us at support@proplens.bet and we'll get that set up for you. Thanks again, and we hope to hear from you!
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Response from developer
Hi BuckerB, thanks for taking the time to leave a review, we appreciate the feedback! We wanted to clear up a quick misunderstanding about how our percentages work. The 90% you saw isn't a projection or prediction that a pick will hit. It actually represents the player's hit rate over their last 10 games, meaning that player has hit that stat line in 9 of their last 10 games. It's a historical trend indicator, not a guarantee of future outcomes. We know that distinction can be easy to miss, and it's something we're always working to communicate more clearly in the app. We'd love the chance to win you back, we'd like to offer you a free 7-day trial so you can explore the app with a better understanding of the data. Feel free to reach out to us at support@proplens.bet and we'll get that set up for you. Thanks again, and we hope to hear from you!
