New pin screen - Seriously???
I HATE THE GIANT PINK NUMBERS FOR ENTERING MY PIN!! I FEEL LIKE THE WHOLE WORLD CAN SEE WHAT I'M ENTERING!!!
PLEASE MAKE THAT OPTIONAL.
I came here to use the app support option to inquire about this issue but that only opens up the Partners Bank website - so no app support.
PLEASE MAKE THAT OPTIONAL.
I came here to use the app support option to inquire about this issue but that only opens up the Partners Bank website - so no app support.
Pretty good
The app has been good, but recently they changed it so it no longer shows what account I transferred money into. Instead it shows the last digits of the account I'm currently looking at (..useless!).
I came here to use the app support option to inquire about this issue but that only opens up the Partners Bank website - so no app support.
I came here to use the app support option to inquire about this issue but that only opens up the Partners Bank website - so no app support.
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Keith D Davis
Everyone is always very helpful and supportive
Even when the issue is 100 percent on my end
Appreciate everything they do
Keith
Even when the issue is 100 percent on my end
Appreciate everything they do
Keith
4/5 stars
Coin counter? 5/5.
A step into the future
This mobile app is intuitive and surprisingly robust. Helps me easily manage and track my expenses. It matches the offerings of the largest banks.
Great Bank
Great customer service, personal attention, and this new app works fantastic.
Upgrade
I’ve been a customer of Partners for over 35 years and have never been through such an awful and STRESSFUL upgrade! If my insurance agent hadn’t notified me that my auto withdrawal of our life insurance policies, after paying this for over 40 years, did not go through, our policies would have lapsed and been discontinued! Our IRA, also did not get automatically withdrawn. I am still trying to figure out what other payments were not processed. I was on the phone most of the day yesterday with the two vendors and Partners Customer Care agent, Rebekah (very professional and was as much help as she could be - kudos to her). Partners could not make these two payments, thus phone calls all day to see what had to be done. I have to go to our insurance agency to ‘reinstate’ our policies (thank goodness they are sort of local), the IRA is not an issue because they are resubmitting their payment request. I attempted to call several times on Monday after I was notified by my insurance agent, but could not get through. When I finally waited a significant amount of time after each call, it clicked as though someone had hung up. What amazes me even more, is that your customers were not / have not been informed of these issues! How many customers are still unaware that their payments have not been processed? Who will be responsible for all the charges and cancellations that can result from this. I never write reviews, however, I feel it is very IMPORTANT that a financial institution keep their customers informed of such important matters that can affect people’s lives.
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Review Update
Nice! It took a little patience, but the new updated app is working really well now. It was glitchy when they first released it, but everything seems to be fixed now. Glad I checked back and reinstalled it. Very happy with the features and options for organizing and personalizing the settings.
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
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Not that great
I liked the old app much better. The new app doesn’t allow quick swiping to see all account activity in all accounts. I can’t view my check images and I don’t have access to my prior years’ statements. Not impressed.
Upgrade
I’ve been a customer of Partners for over 35 years and have never been through such an awful and STRESSFUL upgrade!
If my insurance agent hadn’t notified me that my auto withdrawal of our life insurance policies, after paying this for over 40 years, did not go through, our policies would have lapsed and been discontinued! Our IRA, also did not get automatically withdrawn. I am still trying to figure out what other payments were not processed. I was on the phone most of the day yesterday with the two vendors and Partners Customer Care agent, Rebekah (very professional and was as much help as she could be - kudos to her). Partners could not make these two payments, thus phone calls all day to see what had to be done. I have to go to our insurance agency to ‘reinstate’ our policies (thank goodness they are sort of local), the IRA is not an issue because they are resubmitting their payment request.
I attempted to call several times on Monday after I was notified by my insurance agent, but could not get through. When I finally waited a significant amount of time after each call, it clicked as though someone had hung up.
What amazes me even more, is that your customers were not / have not been informed of these issues! How many customers are still unaware that their payments have not been processed? Who will be responsible for all the charges and cancellations that can result from this.
I never write reviews, however, I feel it is very IMPORTANT that a financial institution keep their customers informed of such important matters that can affect people’s lives.
If my insurance agent hadn’t notified me that my auto withdrawal of our life insurance policies, after paying this for over 40 years, did not go through, our policies would have lapsed and been discontinued! Our IRA, also did not get automatically withdrawn. I am still trying to figure out what other payments were not processed. I was on the phone most of the day yesterday with the two vendors and Partners Customer Care agent, Rebekah (very professional and was as much help as she could be - kudos to her). Partners could not make these two payments, thus phone calls all day to see what had to be done. I have to go to our insurance agency to ‘reinstate’ our policies (thank goodness they are sort of local), the IRA is not an issue because they are resubmitting their payment request.
I attempted to call several times on Monday after I was notified by my insurance agent, but could not get through. When I finally waited a significant amount of time after each call, it clicked as though someone had hung up.
What amazes me even more, is that your customers were not / have not been informed of these issues! How many customers are still unaware that their payments have not been processed? Who will be responsible for all the charges and cancellations that can result from this.
I never write reviews, however, I feel it is very IMPORTANT that a financial institution keep their customers informed of such important matters that can affect people’s lives.
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Unneeded, Unimpressive, and Unflattering
Partners Bank somehow regurgitated the idea that fall foliage backgrounds and hot pink text was what customers wanted from their mobile banking app. Not functionality or the convenience of accessing your money as you please.
It’s not for me
The app doesn’t allow me to transfer money between my own accounts. That’s half the reason for having the app. Hoping it’s just a glitch. I spent quite a bit of time trying to find a way to move funds. Nope. Not an option. Crazy.
Because of this I might delete the app.
The website seems better overall, but not sure if I can transfer money between my accounts that way yet.
Because of this I might delete the app.
The website seems better overall, but not sure if I can transfer money between my accounts that way yet.
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Mobile app
LOVE IT‼️‼️‼️
Total garbage app and Service
Technology Upgrades to Banks should not take days. Many users cant log in because the bank changed their original password.
This app keeps booting me out and crashing while trying to log in. Waste of time. Oh, and their ATMs are down until Sept. 17th. Its only the 9th. Get with it.
I have a life to live so I will be switching to a more stable bank and app first thing tomorrow.
This app keeps booting me out and crashing while trying to log in. Waste of time. Oh, and their ATMs are down until Sept. 17th. Its only the 9th. Get with it.
I have a life to live so I will be switching to a more stable bank and app first thing tomorrow.
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