how can an app be this unreliable
Just look how Migros is doing it with subito go. Everythig works there! But coop fails so hard with it’s apps and passabene system, it is frustrating. I stopped going to coop because of this.
Update auf Developer-Antwort: Ich habe jahrelang ausführliche Fehlerbeschreibungen mit Screenshots an den Coop Kundendienst geschickt. Da wurde das alles aber einfach ignoriert. Wie kann ich sie direkt erreichen? chris at infopost.ch
Update auf Developer-Antwort: Ich habe jahrelang ausführliche Fehlerbeschreibungen mit Screenshots an den Coop Kundendienst geschickt. Da wurde das alles aber einfach ignoriert. Wie kann ich sie direkt erreichen? chris at infopost.ch
Show more
Response from developer
Thank you for your message. What can be improved in the app? Your Passabene-Team
how can an app be this unreliable
Just look how Migros is doing it with subito go. Everythig works there! But coop fails so hard with it’s apps and passabene system, it is frustrating. I stopped going to coop because of this.
It‘s great when it works!
I love this App so much but a bit too much of the time it isn’t working. 😩
Fantastic App
Love using the app to speed up shopping and paying! Only thing I would love to see is to be able to adjust the quantity in the app so I don’t have to scann the same item multiple times :)
Response from developer
Thank you for your positive review. We will gladly take your input for the further optimisation of the app. Your passabene team
POOR - no longer works
No longer works (in Neubad store at least).
“Passabene currently not usable” every time.
Off to Migros.
“Passabene currently not usable” every time.
Off to Migros.
Still not able to identify the store
v2.6.8, 1*, “Still not able to identify the store”
The version history claims “Korrektur der Filialeerkennung”.
No it doesn’t, so still only one star.
And I did offer to be a beta-tester, but Coop only want internal testers. Well, then, maybe they could do their job a bit more thoroughly!
——————
v2.6.5, 1*, “No longer even auto-recognises store: no longer usable at all”
And without a doubt, all of the points that I made in my previous review still apply :-/
——————
v2.6.3, 2*, “Good when it actually works; needs shopping list”
Since Coronavirus reared its head, I have gone back to using this app, in order to be more independent in the store. So far I have used it five times: the first two times it worked fine, but since then, each time, after having scanned in more than a dozen items, when I switched to another app and then came back to it, it had lost all of its data and started again from scratch, which completely defeats the purpose of using the app, and so I just went to a cashier instead.
One of the reasons for me having to switch to another app was to check my shopping list in AnyList, which brings me to my second point, that if I had a shopping list directly in Passabene, I wouldn’t need to switch to another app. The Coop app has a shopping list, but does not allow data import from other apps, or seemingly integration with its own family of apps. The other reason for me switching to another app was to take a photo of an item as a memory-jogger, and again the app reset itself and lost all of its data
So, in summary:
1) PLEASE fix the stability problem. It is INFURIATING and makes the app pretty much unusable
2) please update the Coop app to allow shopping lists to be imported from other apps, such as AnyList
3) please update the Coop and Passabene apps, such that Passabene is able to use shopping lists directly from the Coop app, without having to switch to another app
The version history claims “Korrektur der Filialeerkennung”.
No it doesn’t, so still only one star.
And I did offer to be a beta-tester, but Coop only want internal testers. Well, then, maybe they could do their job a bit more thoroughly!
——————
v2.6.5, 1*, “No longer even auto-recognises store: no longer usable at all”
And without a doubt, all of the points that I made in my previous review still apply :-/
——————
v2.6.3, 2*, “Good when it actually works; needs shopping list”
Since Coronavirus reared its head, I have gone back to using this app, in order to be more independent in the store. So far I have used it five times: the first two times it worked fine, but since then, each time, after having scanned in more than a dozen items, when I switched to another app and then came back to it, it had lost all of its data and started again from scratch, which completely defeats the purpose of using the app, and so I just went to a cashier instead.
One of the reasons for me having to switch to another app was to check my shopping list in AnyList, which brings me to my second point, that if I had a shopping list directly in Passabene, I wouldn’t need to switch to another app. The Coop app has a shopping list, but does not allow data import from other apps, or seemingly integration with its own family of apps. The other reason for me switching to another app was to take a photo of an item as a memory-jogger, and again the app reset itself and lost all of its data
So, in summary:
1) PLEASE fix the stability problem. It is INFURIATING and makes the app pretty much unusable
2) please update the Coop app to allow shopping lists to be imported from other apps, such as AnyList
3) please update the Coop and Passabene apps, such that Passabene is able to use shopping lists directly from the Coop app, without having to switch to another app
Show more
Mostly ok
Sometimes is not working or fails to transfer data to cash register
Response from developer
Hello Thank you for your feedback. Could you please tell us in which store the problem occurred? Best regards, your passabene team
Transmit Failed at Self Checkout
The app scans well but it failed to transmit scanned items at checkout stage. Then had to unpack all items and get them scanned at a normal till. App needs more thorough testing. I've deleted app and have gone back to hand-held scanner.
Concept is great - but it doesn't fulfil expectation
Several Fundamental Issues:
1. The app needs wifi connection in the store or it can't match an items barcode to the item (i.e. drop wifi and it won't scan)
2. The wifi connection overrides your cellular connection and coop don't allow you internet access over their wifi (i.e. once in the store forget being able to check by iMessage something back home)
3. The barcode scanner is not very reliable (difficult to focus)
4. Even with good wifi, the database is not complete
With a bit of work - this could be fantastic, but not there yet
1. The app needs wifi connection in the store or it can't match an items barcode to the item (i.e. drop wifi and it won't scan)
2. The wifi connection overrides your cellular connection and coop don't allow you internet access over their wifi (i.e. once in the store forget being able to check by iMessage something back home)
3. The barcode scanner is not very reliable (difficult to focus)
4. Even with good wifi, the database is not complete
With a bit of work - this could be fantastic, but not there yet
Show more
Great idea that need to be improved
I truly love the idea of using my phone when I shop but there are still some issues.
After using the app 3 times I have had two incidents when it froze and I had to restart and rescan all the items in my cart.
Then I have not been able to use the shopping list as you have to be connected to the server to use the app which makes it useless at home where you wish to be when you write down your shopping list.
Still, the idea is great and I will continue to use it.
Thank you
Webtwins
After using the app 3 times I have had two incidents when it froze and I had to restart and rescan all the items in my cart.
Then I have not been able to use the shopping list as you have to be connected to the server to use the app which makes it useless at home where you wish to be when you write down your shopping list.
Still, the idea is great and I will continue to use it.
Thank you
Webtwins
Show more
