Passport Health User Reviews

Name: Passport Health
Rating: 2.98039 (102 reviews)

Passport Health

Passport Health, LLC

💪 Health & Fitness

✈️ Travel

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Needs work

A few things right off the bat. The password area does not have the option to see it, or enter again for confirmation, so if there’s a typo, you’ll never know. Also, unless I missed it, I did not see a back button, so when I wanted to go back to add countries that I missed for my itinerary, I didn’t see a way to do that. If it’s there, it’s certainly not obvious. I assumed I could go back in and edit my itinerary later, but I don’t see a way to do that either. 👎🏻

Jimmyjohns4all

a year ago

Response from developer

Thank you for the feedback. We can look into the password input. There is a back button on the bottom of the form when you are filling out your medical history. If you have other items, please feel free to send it to app@passporthealthglobal.com. Thank you again.

Improvements needed

The app is a good addition to the website, but there are two places that need help. First, after all the inoculations are added, they should automatically be ranked chronologically, with the newest first. Second, that list of inoculations should be easily accessible through a dedicated tab; the effort to go through multiple screens is not what the user should have to wade through.

Colgu

a year ago

Response from developer

Thank you for your feedback. We actually do list the vaccines received in chronological order by the date that they were received. The list is accessible via the Medical Records area of the app. If you are having issues, please feel free to reach out to us at app@passporthealthglobal.com so we can assist you further.

Uncovering eyebrow raising data security

Uncovering eyebrow raising data security - consumer beware.

HeavenHillHammock

a year ago

Not up front with their charges

Extremely disappointed for their lack of transparency regarding office visit costs and expensive fees. Don’t use these services if you’re expecting upfront disclosure and honest trade practices. The office fee is not obvious or easy to find and very high. $125. They only tell you they give you a $25 discount. We felt heated and abused by this tactic.

@ciscokid007

a year ago

Response from developer

Thanks very much for your feedback. As the local leader in travel medicine, we are proud to offer concierge service not often found elsewhere. While our prices are competitive and regularly reviewed, we are not always the least expensive option. We are, however, transparent in our pricing and we never charge fees without the full knowledge and consent of our clients. Thanks, again.

Cannot log into app

Website ask for email, birthday, and password to log in.
App only ask for email and password to log in and then will NOT log you in.

Piera.wav

2 years ago

Troubled App

I hope the vaccines work better than this app. It will not accept the login password, either from a password manager or manually typed.
Password works fine in a browser. Other users report the same problem.

LonestarAudio

2 years ago

Response from developer

Do you mind reaching out to us at app@passporthealthglobal.com so we can assist further and see how we can improve the app? Thank you.

Can’t login

I can login via my laptop fine but the app doesn’t recognize my login information. Making it essentially useless.

Ndhrf

2 years ago

Response from developer

Sorry to hear that you are having issues. Do you mind reaching out to us at app@passporthealthglobal.com so we can assist further? Thank you.

App does not sync with online data

Filled out all my medical history online only to find out that the app does not sync with the info entered online. It only shows appointments. Useless really.

AlbertEinstein22

2 years ago

Can’t login

I can login online just fine, but for some reason neither my username nor password are recognized in the app. Very frustrating.

Aj in Anaheim

3 years ago

Dark patterns

I'd like to bring attention to a concerning practice I've observed with this travel vaccine company. After scheduling an appointment online, they warn customers about a cancellation fee if the appointment is canceled within 48 hours. However, the online platform does not provide an option for cancellation. Instead, one must call in to cancel.

Despite the modern convenience of online booking, it's perplexing and inconvenient to not have an online cancellation option. This setup inevitably pushes users closer to the 48-hour window, increasing the likelihood of incurring the cancellation fee. This seems like a "dark pattern", a design choice made to benefit the business at the expense of the user's experience and freedom.

Furthermore, when I called to address this, it felt like the customer service representatives were specifically trained to enforce the fee, regardless of the reasoning behind the cancellation.

It's disheartening to see such a large company, with over 270 locations, resort to such tactics. They have the resources to provide a seamless and fair experience for their customers but seem to have made a conscious choice not to.

I believe it's important for potential clients to be aware of this practice before deciding to book with them.

Aunt Gladious

3 years ago

Response from developer

Thanks for your feedback. As the leading provider of preventative travel medicine for nearly 30 years, we have found that many of our clients seeking to cancel would rather reschedule or simply had additional questions or requests that were best accommodated through an actual person. Our goal is to provide the highest level of service possible, which most often occurs with direct communication. Thanks, again, for your feedback.

Dark patterns

Any company that allows you to schedule online and not cancel online is practicing a dark pattern. Passport health is a great example.

Aunt Gladious

3 years ago

This app does not work.

DaaashedHopes34

3 years ago

Response from developer

Could you please reach out to us at app@passporthealthglobal.com so we can look into further? Thank you.

Website and mobile don’t link

I can only reach my records via a browser on a computer. When I try to log in from the app there is no record of my account. None of the information (medical history, upcoming appointment) show up in the app. Can’t figure out why I would want the app. Pretty useless.

Kurtis1982

3 years ago

Response from developer

Do you mind reaching out to us at app@passporthealthglobal.com so we can assist you further? Thank you.

App is broken

The App is not working with Canadian patients

Tommyspe

4 years ago

Website and app use different databases???

I signed up and put in my records from my computer’s browser and after installing the mobile app it doesn’t recognize my email at all, only if I sign in from a browser. As a software engineer my mind is blown that both platforms are not using the same database to reflect the same information. It just doesn’t make sense.

Leo12908

4 years ago

Response from developer

We would like to learn more about your experience. Do you mind reaching out to us at app@passporthealthglobal.com and we can help you out further? Thank you.

No Face ID - Doesn’t Save Passwords - Clumsy

The App NEEDS Development Work. As it stands it is a substandard effort at best. Company deserves a Better Effort!!!

Zippy222156

4 years ago

Waste of Time

I previously spent 30 minutes setting up my PH account from my home computer. None of that medical history or my appointments show up in the mobile app. I am not manually reentering that information again.

Toby Joplin

4 years ago

Response from developer

We are working to tie medical history that you enter into the separate website into the app. It should be something that we will have done within the next couple of months. Sorry for the inconvenience, but we are working on it!

Buggy and hard to use

Frequent crashes. Can’t use Face ID or save passwords to phone. Every time the app crashes you have to log in. Every time you close the app you have to log in.

Crashes when you try to add your appointment to your calendar.

Ascetically they did a reasonably nice job with the app, but it just does not function very well.

AnAverageUserHere

4 years ago

Response from developer

Thank you for the feedback on the crashes. We are looking into this and will be addressing as soon as possible. ***UPDATE*** The app crash when adding your appointment to your calendar has been addressed.

No face id for login

Get with the times. Passwords are outdated. No option to use face id biometrics

bastapastas

4 years ago

Response from developer

Thank you for your feedback. This is something we are looking to build in. Sorry you had a negative experience.

Useless

Total waste of time and effort. I got my yellow fever vaccine through Passport Health and was so thrilled that I’d have all my info in one place. Yeah, right. It may be in there but trying to access it is a nightmare. Every time I change my password, it doesn’t get saved. If there is a Face ID option I haven’t found it. Trying to get the info to my primary care physician was a no go. I finally had to take the yellow card over so they could copy it. PH doesn’t update my state’s vaccination data base so there is no record of my Y F shot. I could go on and on but why bother. You get the drift. I’m so disappointed with this app and I doubt I’d ever go back to PH but they were the only option for the Y F vaccine. I’d be happy to spend some time with the developers to give them detailed feedback as to how to improve this app and the web site.

anon3200

4 years ago

Response from developer

Sorry to hear that you had a negative experience with the app. If you can email us at app@passporthealthglobal.com, we would be happy to help you further and hear your feedback. Thank you.