This app does not work.
The app simply does not work. It doesn't work on my wife's phone nor does it work on my phone. Can't even get past the start screen. So I can't use my coupon.
*** New year - bought again (for some reason). Can’t log in after purchase. Email not valid. Can’t reset password. What a joke. Give me my $$ back.
*** New year - bought again (for some reason). Can’t log in after purchase. Email not valid. Can’t reset password. What a joke. Give me my $$ back.
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Doesn't work
Doesn't work as intended. Please put some time into this app if you are going offer to schools.
What happened to the app?
The app is completely broken. Fix this or give a refund.
No codes
They can’t be used no codes
Merchant will not take coupons, because there are no numbers, codes, barcodes. They need something to enter , to show they are not stealing or giving away items.
DO NOT BUY!
What a joke!
Totally useless!
Merchant will not take coupons, because there are no numbers, codes, barcodes. They need something to enter , to show they are not stealing or giving away items.
DO NOT BUY!
What a joke!
Totally useless!
Get book back!
I don’t even need to write a review, just emphasize what everyone is saying. There is no way to preview the app before buying, and it seems as if you didn’t care to let your merchants know that it is now paperless and how it should be redeemed. Just a waste of time, my time is more valuable than the savings considering the hassle it is everywhere you go with it. Managers and supervisors being called, people behind me waiting, just plain embarrassing!!!
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Terrible, does not work
App is awful to work with first. Very clunky. Two times now we hit redeem and nothing happens. No code to scan or give, nothing. Just a redeemed coupon you can’t use.
Awful app
I rarely leave any reviews in my life but I have to leave one for this app. It made me angry enough to write one. This app is just awful. It is extremely slow to navigate. And it rolls back to the top of the page each time I clip a coupon, which is very annoying. Bring back those paper coupons!!
Bring Paper Back
Navigation is terrible - I won’t purchase next year
No app support, Disney on Ice code invalid
As much as I love the idea of mobile coupons, I may not recommend this or may even advocate AGAINST using payback next year at our school. The user experience is very frustrating if a coupon code doesn’t work. The Disney On Ice coupon code says “invalid code”. You cannot get questions asked concerning issues with the app as there is no way to contact anyone. Even in the App Store the app support link goes nowhere. To me this is bad business practice. How hard would it be to manage an email account to address issues? Not hard.
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Currently unusable / no way to reset password
Conceptually I’m curious as the paper books were a wonderful fundraiser for our kids’ school, but the password reset button does not appear to work: My first impression was getting locked out with no way to access my book after having entered a code and logging out having accidentally lost the password.
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Why? Why? Why?
***Don’t waste your money and time on this fundraiser.*** I love technology but this app is so bad! ***You gotta do better than this for fundraising. ***
>>>>The redemption code is a joke! One could easily redeem your subscription code by guessing. Someone will probably steal your code before you can even redeem it.
>>>>The participating stores and services “offers” aren’t hardly worth redeeming .
>>>> It’s search capabilities are nonexistent. You can’t even type a partial name of a participating vendor/restaurant for a “fuzzy” search.
Bring back the paper books until you can get the app working appropriately AND so you can actually use offers and share the coupons with your family and friends.
>>>>The redemption code is a joke! One could easily redeem your subscription code by guessing. Someone will probably steal your code before you can even redeem it.
>>>>The participating stores and services “offers” aren’t hardly worth redeeming .
>>>> It’s search capabilities are nonexistent. You can’t even type a partial name of a participating vendor/restaurant for a “fuzzy” search.
Bring back the paper books until you can get the app working appropriately AND so you can actually use offers and share the coupons with your family and friends.
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Horrible
Unusable. Freezes. Can’t search. Luckily my money went to a good cause for the schools.
Miss the paper coupons
I had to do a phone update to get the app to work. But I still find it very hard to search and find the merchants I like to use. If you put the full business name in, they don’t come up, but if you put a few letters in it does, along with a lot of others you have to search through. But my biggest frustration is the merchants don’t know how to use these coupons. We’ve been denied twice now saying they only take paper coupons. I’ve always loved this fundraiser and bought multiple books and this might be my last year. ☹️
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Needs a Complete Overhaul for Better Usability
While it's nice to have an app like this, the overall user experience is frustrating. Unlike several users, I was eventually able to log in, but that’s where the positives end. The app is difficult to navigate, and it feels like it needs a complete makeover.
One major issue is browsing through stores or restaurants—it’s a hassle to scroll through endless pages just to find what you're looking for. This could be easily fixed with a better filtering or search feature, but as it stands, it's incredibly time-consuming.
I hope the developers prioritize usability in future updates because, in its current form, it’s more of a frustration than a convenience.
One major issue is browsing through stores or restaurants—it’s a hassle to scroll through endless pages just to find what you're looking for. This could be easily fixed with a better filtering or search feature, but as it stands, it's incredibly time-consuming.
I hope the developers prioritize usability in future updates because, in its current form, it’s more of a frustration than a convenience.
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Wow
When I redeem a code there is no coupon to scan for the employees working at the locations. It just redeems and disappears and I can’t get a discount. You’d think it would shoot up a QR code or something they can input or scan. Also you’d think there would be a history tab with coupons that have been redeemed but not scanned it’s just an awful app.
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Scam Business
It only took a year for you to update the app right before the codes we all purchased expire. Just tried to use the code and it says “theres an issue with this code.” You can’t even run the app by spellcheck before you send the update. I won’t be buying the book ever again. Zero stars. Would not recommend.
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Doesn’t work at all
You can’t advertise that you have an app if it doesn’t work at ALL! Why include that in the 2023-2024 payback books if you aren’t actually offering it?
App NOT Working at all!!!
I agreed with other reviews - the App could not be logged in at all. Type code and asking email then never got to work, just keep frozen on the email enter page! I contacted / emailed the support before and got response that it will be fixed. But until now, it’s still NOT working!!! So very disappointed! Useless Payback App! 👎
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This app does not work.
The app simply does not work. It doesn't work on my wife's phone nor does it work on my phone. Can't even get past the start screen. So I can't use my coupon.
Zero Stars as it does not work.
Bought the book, found and dowloaded the app, first prompt is to input your email, press submit and ……..waiting…. Nothing happens.
