Doesn’t work anymore after recent update……
Worked absolutely fine until recent update and now doesn’t load in to the dashboard at all, just freezes. Useless if you like to check your daily sales totals etc.
Billing
Every time I go to the app I tap billing but every time there is a problem and it tells me to come back later. Management don’t seem to do anything as this has been like it for months.
Not a good app
Billing hasn’t worked for years
Billing
Can’t see any bills for payment sense or first data. I tried emailing them and phoning them,but still no luck.
No billing via app
It’s been over a year and still no bills via the app using iOS app
Not working
The app doesn’t work at all
No use
Downloaded to my I phone wouldn’t let me sign in rang paymentsense and was told basically the app is for my computer not my phone
App not working on iPhones
App hasn’t been working on iPhones for two/three weeks. App works on other devices but missing the ease on iPhones to be able to check transactions.
Unreliable app
This app constantly has issues that you have to contact the company about. You can’t access your data. It freezes all the time and drops out. You can’t print from the app. It does not do what it says it should.
Missing transactions
The app doesn’t update correctly and is often days late - Fridays transactions don’t show until the following Tuesday. Any transactions after 6pm don’t show for days if at all. I wouldn’t bother with it. It’s a bit amateur
Rubbish
Absolutely useless. No bills and statements anywhere to be found. Don’t really know what the purpose of it is.
Got worse
Used to work with my Samsung but now is junk with an I phone. Not up to date ,does not give accurate information. Think it should be pulled out and redeveloped
No billing!!
Apparently when we called Paymentsense a few weeks ago about being overcharged (resolved, by the way) they said they were aware that the ‘billing’ wasn’t working on the app.
Aware…but still not resolved… 🙄
Aware…but still not resolved… 🙄
Billing
Billing section has been unavailable for over a month
App has never worked for me
Rubbish app, filters don’t work, bills fail to upload
Missing Refunds capabilities
The app is quite easy to use however a huge downside is the ability to be able to process a refund from the app like you can with others such as stripe.
App Doesn’t Work
Downloaded the app and every time it logs me in via the web browser but not the app. Tried to speak to the tech department who didn’t know why it was doing that. So technically the app doesn’t work but it works but it doesn’t. Need to speak to Boris to understand if it does or doesn’t.
A fundamental bug!
The app pulls information from the processing bank, but does not pull ALL of the information through. So, according to customer support, refund attempts ALL pull through, indistinguishable from successful refunds, whereas only SUCCESSFUL payment transactions pull through, & attempts don’t. At least that’s what they told me.
Ultimately, this means that customers cannot trust that transactions which appear on the app are successful, nor that those not showing haven’t actually gone through. So the app actually tells you nothing reliable, and you end up on the phone to them, on hold, for ages. Again and again and again.
Ultimately, this means that customers cannot trust that transactions which appear on the app are successful, nor that those not showing haven’t actually gone through. So the app actually tells you nothing reliable, and you end up on the phone to them, on hold, for ages. Again and again and again.
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Error loading data
Constantly get this message when trying to look for figures beyond the current day...useless
Doesn’t work any more
This used to be a really useful tool for keeping tabs on the business. Then it lost the ability to look back beyond yesterday, giving me zeros for previous days. Now I don’t even get the current day, only yesterday. When it worked it would have had 5 stars but it has given up and so have the support team who have failed to resolve the problem.
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