Disappointing
One 3rd attempt gave up
Response from developer
Dear BellH2025, we're sorry to hear about the issues you've been experiencing with our app. We understand how frustrating it can be to lose your scans. Our team is constantly working on improving the app and we appreciate your feedback. Please ensure you're using the latest version of the app, and if the problem persists, do not hesitate to contact our support team for further assistance. Thank you for your patience.
Charged after free trial
Response from developer
Hello, we understand your frustration, but please allow me to clarify some facts. For users who use our app for the first time and subscribe for a year, we offer a 3-day free trial option, which is a one-time benefit. Apple will determine whether you have already used this offer. On the payment page, Apple will clearly prompt you about your billing date. If you find that you have been charged, we suggest that you contact Apple customer service for help. Best regards.
All fake
Response from developer
Hello k tushi, we apologize for the inconvenience you're facing. Please ensure you're using the latest version of the app and try restarting your device. If the issue persists, please reach out to our support team for further assistance. We appreciate your understanding and patience
Scam
Response from developer
Hello, we understand your frustration, but please allow me to clarify some facts. For users who use our app for the first time and subscribe for a year, we offer a 3-day free trial option, which is a one-time benefit. Apple will determine whether you have already used this offer. On the payment page, Apple will clearly prompt you about your billing date. If you find that you have been charged, we suggest that you contact Apple customer service for help. Best regards.
Do not purchase.
Response from developer
Hello, we understand your frustration, but please allow me to clarify some facts. For users who use our app for the first time and subscribe for a year, we offer a 3-day free trial option, which is a one-time benefit. Apple will determine whether you have already used this offer. On the payment page, Apple will clearly prompt you about your billing date. If you find that you have been charged, we suggest that you contact Apple customer service for help. Best regards.
Where are the scanned photos stored???
Response from developer
Hello, thank you for your comments. After scanning, you can save the photos to your phone or device using the image button, or share them through the share button. We understand that our pricing model may not be suitable for everyone, but it is necessary to sustain the efficient development of our app. If you have any specific issues or suggestions, we would love to hear them. Your feedback is crucial in helping us improve. Thank you.
Bad app
Response from developer
Hello! We are sorry for the inconvenience. What problems are you experiencing? If you don't mind please describe the problem in detail so that we could try to resolve it for you. Best regards
Beware Scam
They tell you to apply to get a refund from Apple. But Apple won’t honour the refund. Beware! It’s a scam. They will reply to this review with very pleasant ‘oh please make it apples problem and not ours’ rhetoric. But that’s a lie. They will not refund you and neither will Apple.
And to the developers. Refund people their money you criminals. I’m going to do everything in my power to end your app on this store and get these people their money back.
Response from developer
Hi there! We would like to apologize for your negative experience with us. If you choose to subscribe for a year, we offer some options of 3-day for a free trial, and there will be no charge unless you cancel the trial after 2 days. While we are here to help you in any way we can, unfortunately, subscriptions and refunds are not handled by us, but by Apple, and therefore are unable to assist you with a refund. However, if you contact the App Store they may be able to assist you further. Best regards
I pay and app don t work
weder die App, noch das „restoring von purchases“ nach iOS-Update!
Response from developer
Hallo, wir freuen uns, dass Sie sich die Zeit genommen haben, einen Kommentar zu unserer App zu hinterlassen. Unsere App ist nach wie vor im App Sore durchsuchbar und hat immer noch den gleichen Namen und das gleiche Symbol. Zögern Sie nicht, sich mit uns in Verbindung zu setzen, wenn Sie auf Probleme stoßen. Wir sind Ihnen gerne behilflich.
Charged
Response from developer
Hello! Sorry for the trouble. Unfortunately, we do not handle subscription or payment processing and therefore are unable to assist you with a refund. However, if you contact the App Store they may be able to assist you further. We hope this has been helpful.
IS THIS A SCAM?
Response from developer
Hello, and thanks for your comments. You can unsubscribe in a variety of ways. To unsubscribe, please click here: http://support.apple.com/en-us/HT202039. If the link doesn't work, please go to your device's Settings, click on your Apple ID, choose Subscriptions, then choose App to cancel the subscription. Kind regards
Charged before the end of free trial
Response from developer
Hello. We are sorry for the inconvenience. Per Apple's policy, payment will be charged to your iTunes account upon confirmation of purchase. Subscriptions will automatically renew unless auto-renew is turned off at least 24 hours before the end of the current term. Unfortunately, we do not handle subscription payments or payment processing and therefore are unable to assist you with a refund. However, if you contact the App Store they may be able to assist you further. We hope this has been helpful.
Not worth it
Response from developer
Hello! Thank you for your time in reviewing our app. We apologize for your dissatisfaction with our app. Please share any comments you have on how we may improve and enhance your user experience with us. We are constantly working to improve our app in order to give you with the best experience possible.
Keeps charging me after it says free trail.
Response from developer
Hello! Thank you for the inconvenience. If you are a first-user, we offer some options of 3-day for a free trial, and there will be no charge unless you cancel the trial after 2 days. You can cancel your subscription by yourself at the Apple ID page.If you have any questions which need our support, please feel free to let us know, we will optimize it.
Unable to email
Response from developer
Hello, we apologize for the inconvenience. To send an email, first of all, you need to log in your email address in Apple device-Mail, please make sure that you have logged in your email address in Mail function, please feel free to contact us if you have any questions. Kind regards
Nul
Response from developer
Bonjour, merci de télécharger notre application. Nous sommes désolés pour les ennuis et nous vous remercions beaucoup de nous avoir fait remarquer ce problème. Nous allons nous pencher sur la question et vous souhaitons une bonne journée.
Awful
Response from developer
Hi there! We are sorry for the inconvenience. Please share a detailed description of the issue, screenshots, or do screen recording at bluetwinkleapp@gmail.com so that we can optimize it. Thank you in advance. Best regards
Adding email
Response from developer
Hi there! Please check the Mail app on your phone or iPad, Scanner app's mail follows your Mail app in your device. Kind regards
