Petbarn User Reviews

Petbarn: Pet Store & Advice
Petbarn: Pet Store & Advice
GREENCROSS LIMITED
🛍️ Shopping

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App now glitchy

This went from a great app to being super glitchy. The screen will glitch (up and down quick movements), the search function will not always work, using the app to talk to customer service will not allow you to re-enter the chat if you close your screen or look at an order number in the app (yet does not end the chat on the worker’s end), unsure if app related but my regular orders do not go through (and customer service was no help). I like Petbarn regardless, and this app was super great up until a month ago. I know software can be a pain, but please fix this. I have closed the app and deleted and redownloaded too. It is also like this on my friends’ phones. Thank you!!
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SarahwillhelpSarahwillhelp

Broken app

Your app is broken, when I launch it I just get a yellow screen. Worse of all, whenever I go to your website it tries to launch the app when I sign in, so effectively I can't shop with you on my phone at all.

Update: uninstalled and reinstalled and app and it now works
fookstarfookstar

Response from developer

Sorry to hear you are having issues with the app. Could you please send us an email to appsupport@petbarn.com.au so we can ask you for some more information to help us investigate the issue? In the meantime if you delete the app and reinstall it, it should fix the problem.

Won’t open

Hey team not sure how to let you guys know other than making a review. Your app just freezes on the yellow loading page and won’t open at all for me or anyone in my household. All of us have up to date apps and use different devices so not sure.
ahhwhwhshahabaawkwksbabaahhwhwhshahabaawkwksbaba

Response from developer

We’re sorry you’ve had trouble opening the app. The quickest fix is to delete the app completely and reinstall it—this clears any old data and should get you back up and running. If you still experience problems after reinstalling, please reach out to our support team at appsupport@petbarn.com.au with details like your device type and app version so we can investigate further.

Was good but not anymore

Not sure why we get told to download this app when I can never get it to work, just one big yellow screen. Then when I try to access the web page, it just directs me back to the app that doesn’t work. The app is slow and painful, will delete
Mel0487Mel0487

Response from developer

Sorry to hear you are having problems with the app. Please send us an email to appsupport@petbarn.com.au so we can try to help you get this resolved. In the meantime deleting the app then reinstalling it should resolve the problem.

Nice shop. Trash marketing

I got messages all the time from petbarn. And today received a message said download the app next purchase 20 off. So I did for the first time. And got a voucher which expired 2 month ago. ???Talk to customer who clarified that it’s only for new customers first order online only including website. but come on! If it’s for new customer only why would you send to the someone who already have purchased online before??? Waste time. App deleted!
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meow4044meow4044

So Easy, such fun!!

I love the convenience of using the app to order, reorder and use esmy reward dollars on purchases… the ease of home delivery same day makes this shopping experience effortless, fun and practical.. I keep coming back!!!
Jomunr0Jomunr0

Response from developer

Thank you for your lovely feedback!

Amazing experience

After seeing that in-app message, I figured, yep, it’s time to make my pet proud and leave this review.
From their go-to treats to toys they’re obsessed with, Petbarn always delivers. The staff’s lovely, and my fur baby walks out happy every single time. If writing this gets me a few extra tail wags, I’ll take it!
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Emma0439Emma0439

We love Petbarn

We totally recommend! Just a few things we would like to have updated is sometimes online it says a product doesn’t exist but in person it does! A little misleading but overall we love!!!
Ruby 🐈Ruby 🐈

Love this app!

I love this app, it’s really easy to buy all my pet food from one place and easy to find my favourite products in the buy again section. I also like that I’m able to setup pet profiles so I can keep track of each of their needs. So glad Petbarn finally launched an app!
Eli21929Eli21929

No pal to PayPal

Since this app was released, both the online and app have had problems with paying with PayPal. You only find out when you’ve gone through the entire process and then when you press pay, it presents an alloying dialogue box saying oops something went wrong. How long will the problem persist?
John VPN AverageJohn VPN Average

Great idea poor execution

None of payment methods working. I couldn’t figure out why until I realised it was unavailable products. Why doesn’t your app nor website provide a filter for availability, BEFORE going to checkout. Just wasted 30 mins trying to adjust order for today. Had to give up most not available! Really poor design! Update to above: I thought perhaps it was related to just a busy day in your store so I have tried several times over the past week to place an order. Always getting internal sever error. I’m guessing because it thinks stuff is out of stock. This is despite me checking individually each item and listed as in stock and available for delivery st my local store. Your app and website has become next to useless for ordering fresh dog food online for delivery in two hrs as promised. Used to be great but gone downhill badly lately!
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TeluoyiTeluoyi

Response from developer

Hi Teluoyi, Thank you for bringing this to our attention. We're sorry to hear about the issues you've been experiencing. To help us investigate and resolve this matter more effectively, could you please email us at appsupport@petbarn.com.au with more details about your order attempts and the error messages you received? Thank you!

Poor member card experience

The 1 reason I downloaded this app, was to be more efficient at the checkout in store, and was asked to download the app by the team member. Unfortunately it is still quicker to say my mobile number than to open the app and find the member card, then click view card. The member card needs to be able to be added to the apple wallet, like flybuys and my local library card. It is a clumsy experience for both the cashier who has to ask if I’ve got the app, and I who have to respond, yep, it’s just loading up, and then they wait while I try to load the card. Also Member Card is visible high up on the screen, but clicking member card which is the first time you see those words, it is an ad for the puppy and kitten member club, not the actual friends for life member card, which is the one I want at checkout. Please improve this for a higher rating.
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Jtbweb123Jtbweb123

Take it or leave it

A decent app but it lacks some useful basic functions; like the ability to add favourites/wishlist. Yes you can setup repeat purchases but if I’ve researched a new product I wish I could save it for a future purchase.
ChillasticChillastic

Response from developer

Thanks so much for taking the time to review our app and providing your feedback! This is something that is on our roadmap so we hope to have the functionality included in a future release.

App no responding

Have been trying to browse this app for the last few days but when opening app all I get is a bright yellow screen with a cute dog and a message about Green Cross Vets! Nothing I press on this page takes me anywhere. Please fix the app soon to enable sign in, browsing and buying. Normally I would not give an app such a low score but needed to get someone to fix this problem.
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Booked line & sinkerBooked line & sinker

Response from developer

Sorry to hear you are having an issue with the app and thanks so much for letting us know. If you are still experiencing this please send us a screenshot of the yellow screen you are seeing to appsupport@petbarn.com.au so we can investigate this further.

Bugs fixed

Just downloaded it and was quite buggy but it’s since been fixed :) it’s a great app!
Bella39549Bella39549

Response from developer

Hi Bella, Thanks so much for your feedback. Unfortunately we had an issue that caused some screens to go grey over the weekend. We've done a fix for it now so please update to the latest build (1.0.16) and this should fix the problem!

We love this app!! 💖💖

Petbarn? More like purr-fect barn! I love this app so much, it has changed me and my kittens life for the best, makes it so easy to order everything and find new products for my cat🐱🐱
adzra zadzra z

Horrible interface to book grooming

Expected easier ways to book grooming. Instead the interface is just a copy of the painful browser interface. It’s even worse because the resolution is bad. Keeps throwing random errors. Question to the developers- when I have already logged into the app, who do you ask me to log in again to book grooming? Lazy effort, why bother with coming up with an app? And for those who quote agile, no this is not a mvp.
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FranctonyFranctony

Please add more pet categories 😊

Pretty good app overall but when I try to add my pet lizard it doesn’t have the species or even the category lizard so I have to put them down for unknown. Would be amazing if there was more categories for pets and even if there was favourites for treats, food and toys/beds. But great start for this app! Every helpful! ☺️ I can’t wait what will be added next in the future!
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chlo294033chlo294033

Response from developer

Thanks so much for downloading our app and providing your feedback! We have just released an update that now has the ability to add Lizards under Other Pets. Once you've got the updated version, you can deactivate the Pet Profile you created as "unknown" (at the bottom of the edit screen) and then create a new one using the new Lizard category.

Made for Evie

This app has everything you need in the one spot - no more running around, it has shopping and vets built in. The Ai is the thing that got me - to have all of that at your fingertips really takes the guess work out of questions I have about Evie’s health. Well done Petbarn
Proud pet parentProud pet parent

Everything in one place

A great app where I can quickly buy my cat’s food and track my orders. The AI chat is really helpful in answering my questions.
RoryWatt999RoryWatt999
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