Worst app please dont waste your money
I subscribed and did not get a single reply for my pet.please dont waste your money on this app
Great
I enjoy using the app as It’s easy to navigate through and prices are clear with no hidden fees. I look forward to using the app more and recommending it to friends and family.
Great
I enjoy using the app as It’s easy to navigate through and prices are clear with no hidden fees.
Terrible Customer Service
I’m currently away at military training and attempted to cancel my membership before the renewal date. Unfortunately, due to limited service where I’m stationed, I wasn’t able to confirm the cancellation before the charge went through.
As soon as I was able to access a location with stable service, I contacted customer support to explain the situation and formally request both a cancellation and a refund. The representative informed me that my membership was successfully canceled, but saying that they don’t know why I want to cancel and proceeding to mention the number of matches available to me. I reiterated that I would like a refund as well, especially since the renewal had only occurred a day prior and the service has not worked for me, none of the dogs were within my proximity and I haven’t been able to use the platform as intended.
After making this request, communication from your team abruptly stopped. I find this extremely disappointing and unprofessional. I understand policies exist, but under these circumstances, I believe a refund is fair and reasonable.
Please follow up with me regarding this request as soon as possible.
As soon as I was able to access a location with stable service, I contacted customer support to explain the situation and formally request both a cancellation and a refund. The representative informed me that my membership was successfully canceled, but saying that they don’t know why I want to cancel and proceeding to mention the number of matches available to me. I reiterated that I would like a refund as well, especially since the renewal had only occurred a day prior and the service has not worked for me, none of the dogs were within my proximity and I haven’t been able to use the platform as intended.
After making this request, communication from your team abruptly stopped. I find this extremely disappointing and unprofessional. I understand policies exist, but under these circumstances, I believe a refund is fair and reasonable.
Please follow up with me regarding this request as soon as possible.
Show more
Response from developer
Hello Brittany, We sincerely apologize for the delay in getting back to you. We completely understand your situation and truly appreciate you taking the time to explain it. We’re sorry to hear that the service didn’t meet your expectations. We’ve processed a full refund for your most recent transaction. Your membership has also been successfully canceled. Thank you for your patience, and we’re sorry again for any frustration caused. Best regards, Emma
Puppy Love
I can’t thank Petmeetly enough for their services because without them we wouldn’t have met Marley for Yara and have 7 beautiful poodle puppies. We hope to use their services again to find a buyer for one of our poodle pups. 🥹🥰
