Great Game
Entertaining
Deleted
Response from developer
Hi! Thank you for your feedback. We're sorry the Duel feature affected your experience. Your comments have been shared with our team as we continue working to improve the game. Thank you for giving our game a try!
OK
Don’t doit
Response from developer
Hi! Thank you for your feedback. We're sorry to hear the energy system and rewards didn't meet your expectations. We'll share your comments with our team as we continue improving the game experience. Thank you for giving our game a try.
Advertised as no Ads
Response from developer
Hi! We're sorry for your experience. Our game only shows optional ads for extra rewards. If you encountered an ad that froze or couldn't be closed, please contact our in-game Support with your UID and, if possible, screenshots or details of the ad. We'll investigate and assist you as soon as possible.
Cute Game!
Expensive
Response from developer
Hi! Thank you for sharing your feedback. We're sorry the increasing gem cost for energy has affected your enjoyment of the game. We appreciate your suggestion and will share it with our team for future balancing considerations. Thank you for playing and for taking the time to let us know your thoughts.
Perfect fun
Response from developer
We’re overjoyed to see your full 5-star rating and sweet comment saying you love our merge game! Your support fuels our team to keep creating fun, relaxing merging content. We’ll keep rolling out fresh levels and fun new features for you to enjoy. Thank you so much for loving our game!
Game
Response from developer
We’re overjoyed to see your full 5-star rating and sweet comment saying you love our merge game! Your support fuels our team to keep creating fun, relaxing merging content. We’ll keep rolling out fresh levels and fun new features for you to enjoy. Thank you so much for loving our game!
Love
Response from developer
We’re overjoyed to see your full 5-star rating and sweet comment saying you love our merge game! Your support fuels our team to keep creating fun, relaxing merging content. We’ll keep rolling out fresh levels and fun new features for you to enjoy. Thank you so much for loving our game!
Reporte
Response from developer
Hello, we are sorry for the inconvenience. We have forwarded your suggestions to the developer. We will continue to optimize the game content and functions and strive to bring a better experience to players. Thank you for your understanding and support!
False Leading
Response from developer
Hello, did you previously link your iOS account? If you've already linked an iOS account, you cannot change it. If not, please contact us through our customer service center.
Purchase
Response from developer
We are truly sorry for the trouble with your purchase and the delay in our response. This is certainly not the experience we want you to have. Please don't worry, your purchase is secure. Since our support team may be facing a high volume of inquiries, we want to make sure your issue is resolved as quickly as possible. Could you please provide your game user ID (UID) and attach a screenshot of your official App Store or Google Play purchase receipt? If you cannot access the in-game support, you can reply directly to your existing ticket or reach out through our official community page or support email with these details. We will prioritize tracking down your missing gift pack immediately. Thank you for your patience.
Не загружается
Response from developer
Нам очень жаль, что возникла такая проблема с загрузкой. Пожалуйста, попробуйте следующие стандартные шаги: проверьте стабильность интернет-соединения, перезапустите игру или очистите кэш приложения в настройках устройства. Если игра все равно не запускается, пожалуйста, свяжитесь с нашей службой поддержки по электронной почте или через официальное сообщество, указав модель вашего устройства. Мы сделаем все возможное, чтобы вы скорее смогли вернуться в игру.
Rating
Response from developer
We apologize for any confusion caused by our advertisements. The unlimited energy rewards are usually special items or limited-time event bonuses that can be unlocked as you progress, rather than a permanent feature. We hope you still find it to be a fun game, and we appreciate you sharing your feedback with us!
Wieder nur kaufkrams oder ewig warten
Response from developer
Thank you for sharing your feedback about our merge game. We’re truly sorry to hear your experience didn’t live up to your expectations, especially regarding the in-game purchases and wait times. We take your concerns very seriously and will review these systems carefully to make the game fairer and more enjoyable for all players.
Unlimited energy
Response from developer
Thank you for bringing this to our attention. We’re truly sorry that our ad messaging about "unlimited energy" has caused confusion and disappointment for you. This is not the experience we want for our players, and we’re already reviewing and adjusting our ads to make sure they’re clear and accurate.
I’ve had it with all mobile games.
Response from developer
Hi! Thank you for sharing your honest feedback 😊 We’re sorry to hear the game became frustrating for you, especially regarding ads and overall game balance. Your comments about the experience feeling overwhelming and the ads being too frequent have been shared with the team for review. We’re always working to improve the game experience and appreciate you giving the game a try 🤝
I’ve had it with all mobile games.
Response from developer
Hi! Thank you for sharing your honest feedback 😊 We’re sorry to hear the game became frustrating for you, especially regarding ads and overall game balance. Your comments about the experience feeling overwhelming and the ads being too frequent have been shared with the team for review. We’re always working to improve the game experience and appreciate you giving the game a try 🤝
