Big hype, under delevered
Response from developer
Hi, thank you for taking the time to share your feedback. Our AI translation is designed to interpret your pet's vocalizations based on sound patterns and behavioral context. We're continuously improving our AI models through ongoing updates, and feedback like yours is extremely valuable to us. If you'd like to share more details about your experience, please contact us at pettichatofficial@gmail.com. We'd love to learn more and continue improving the product.
Junk
Response from developer
Hi, we're sorry you're experiencing connection issues. Some guest networks may have settings that can affect IoT devices. We recommend connecting to a standard 2.4GHz home Wi-Fi network if possible and following our Wi-Fi setup guide: https://www.youtube.com/watch?v=cEz0jTijp_k If the problem continues, please email us at pettichatofficial@gmail.com with your router model and device information. Our support team will work with you to resolve the issue as quickly as possible.
Zero stars
Response from developer
Hi, we're very sorry to hear about your experience. This is definitely not the experience we want for our users. Most connection issues can be resolved by following our latest setup guide. Please make sure you're connecting to a 2.4GHz Wi-Fi network and follow our Wi-Fi setup tutorial here: https://www.youtube.com/watch?v=cEz0jTijp_k If you're still unable to connect after following the guide, please contact us at pettichatofficial@gmail.com with your device mac number on the back of the white package box. We'll be happy to help you get everything working as quickly as possible.
Love this thing!
No instructions
Response from developer
Hi, we're sorry the setup process wasn't clear enough. We've prepared step-by-step video guides to help you set up your device and connect it to Wi-Fi: Getting Started Guide: https://www.youtube.com/watch?v=MbPVniIlz9E Wi-Fi Connection Guide: https://www.youtube.com/watch?v=cEz0jTijp_k If you still have any questions or need assistance, please don't hesitate to contact us at pettichatofficial@gmail.com. We'll be happy to help.
App is broken, making the device a paperweight
Response from developer
Hi, we're very sorry for the inconvenience and for the delay in responding to your support request. The image upload issue has been fixed in our latest app update. Please update the app and try completing the setup again. If you're still unable to activate your device, or if you haven't received a response from us, please email pettichatofficial@gmail.com directly. We'll prioritize your case and do our best to get your device up and running as soon as possible. Thank you for your patience and feedback. It helps us continue improving both our app and device.