Don’t buy the Philip hue sync box
It’s setup process is described as something simple however it is far from it. The frustration when it fails does not out way the times it works. Yes you have the option to reach out to customer service via Facebook but they just tell you so do the same setup process over again and again until it works.
You can spend HOURS. Trying to get it to connect or successfully pair to your device then after of that opening app it won’t connect to your device ( I have tried on multiple devices) ( I have also had the sync box exchanged multiple times , as I had it to long to get a refund )
You can spend HOURS. Trying to get it to connect or successfully pair to your device then after of that opening app it won’t connect to your device ( I have tried on multiple devices) ( I have also had the sync box exchanged multiple times , as I had it to long to get a refund )
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Impossible to switch to a different Hue Bridge
Ooph, this app is excruciatingly awful. I accidentally connected my Hue sync box to the wrong Hue Bridge (in part because there’s no way to tell which bridge it’s found during setup), and now, despite resetting the connection multiple times and trying the factory reset (holding down the power button while plugging it back in), I can’t get the Hue sync box to connect to the bridge to which all the lights in my entertainment area are connected. I’ve tried uninstalling the app to just start over, but I can’t seem to do this from the iPhone home screen. The coercive onboarding prompts won’t let me go back and specify a different bridge. Complete headache and a waste of an afternoon.
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Ruined my birthday
I’ve wanted this device fore years and am a huge fan of hue. Knowing this and that I recently got a new house with tons of hue lights, someone got me this as a birthday present. While I love the lights, this box was always outside my price range considering what little it does but I was so happy to receive it. I plugged it in as soon as I got home… and the rest is history.
The lights connected once. Then, when I next opened the app, they wouldn’t connect. So I did what only help forums said and deleted the app and reset the box. Now it won’t even connect to wifi again.
Take this for a tech fanatic who didn’t listen to the warnings: DO NOT BUY THIS ITEM! It is a scam. You will not get it to work. It’s fundamentally flawed and has had different issues with each update as I can tell from my research. It should be illegal for them to sell this in the first place. I’m taking it back tonight.
Thanks a lot, Phillips.
The lights connected once. Then, when I next opened the app, they wouldn’t connect. So I did what only help forums said and deleted the app and reset the box. Now it won’t even connect to wifi again.
Take this for a tech fanatic who didn’t listen to the warnings: DO NOT BUY THIS ITEM! It is a scam. You will not get it to work. It’s fundamentally flawed and has had different issues with each update as I can tell from my research. It should be illegal for them to sell this in the first place. I’m taking it back tonight.
Thanks a lot, Phillips.
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Great! When it works
PROS:
Great when it works. It adds to ambience and it’s easier on my eyes.
CONS:
A recent update (?), or something, caused my unit to stop connecting to the bridge despite me going through the connection process. It will show connected and then report ready to sync and then, almost immediately, say the unit cannot connect to the base and to ensure the devices are on the same network. An orange dot appears then appears (again) under Settings>Switch Hue Bridge. I’m going to reset the configuration by deleting it, uninstalling all apps, removing auth from MeetHue, and pretend it’s a new install. But why is this necessary? I’m a huge fan of this product line despite it’s ridiculous price points and evident stability, but this is taxing.
Great when it works. It adds to ambience and it’s easier on my eyes.
CONS:
A recent update (?), or something, caused my unit to stop connecting to the bridge despite me going through the connection process. It will show connected and then report ready to sync and then, almost immediately, say the unit cannot connect to the base and to ensure the devices are on the same network. An orange dot appears then appears (again) under Settings>Switch Hue Bridge. I’m going to reset the configuration by deleting it, uninstalling all apps, removing auth from MeetHue, and pretend it’s a new install. But why is this necessary? I’m a huge fan of this product line despite it’s ridiculous price points and evident stability, but this is taxing.
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It doesn’t make sense
I’ve tirelessly attempted every scenario I can think of to utilize the Philips Hue Play HDMI Sync Box. All have failed. I’ve even contacted customer service on Twitter for assistance. Failed attempts to connect sync box to the Bridge, despite already having the connection with the Hue lights. (So, I know the bridge can be connected to) It seems like terrible support for the app that could clear up many issues. Such a shame considering how much money you have to dump on all the different gadgets to make it all work.
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