MAELKMA
ram
Response from developer
Thank you for your feedback—I totally understand your concern. If it feels like the app isn’t actually clearing up space, that can definitely be frustrating. Just to clarify, Photo Tidy AI is designed to help you identify clutter on your device—such as duplicate or similar photos, blurry images, large videos, and Live Photos—but it’s up to you to confirm which items to delete. Here’s how to make sure space is being freed up: Start a scan to let the app fully analyze your media library. Review the suggested categories like Similar Photos, Blur Detection, and Large Files. Select the items you’d like to remove and confirm deletion—only then will storage be released. If you’ve already done this but still don’t see space freed up, here are a couple of things to check: Deleted photos and videos may still be in your Recently Deleted album—be sure to clear it out. Try restarting your device and running another scan to ensure all space is accurately reflected. We truly care about your experience. If the issue continues, feel free to reach out to us through the Help & Feedback section in the app—we’d be happy to help! 📱✨
Spam
Response from developer
We're sorry for the poor experience. To help us fix it, could you tell us what specifically went wrong? Thank you for the feedback.
Worthless
Response from developer
Thank you for your feedback, and we sincerely apologize for the frustration caused by the slow scanning process. We understand your concern. The scanning speed is directly related to the number and size of files on your device. A more thorough scan of all your files takes additional time to ensure a comprehensive analysis. Please be assured that we are actively working on improving this. Scanning performance has been optimized in our latest app update to be more efficient. We recommend checking your app store to ensure you have the most recent version installed, as this should lead to a noticeable improvement. If you continue to experience slow scans after updating, or if you have any other issues, please don't hesitate to let us know. Providing details like your phone model or approximate number of files can help us assist you further. We appreciate your patience and your valuable feedback, as it helps us make our product better for everyone.