Works, some times.
I’ve been using Metro pick up for about two weeks and the drivers has gotten my location on nine times out of 10. This actually needs some kind of safeguard when it comes to pick up as it doesn’t exactly read them correctly every time. And if there are some bus drivers that are very frustrated with you, take it out on the passengers making a lot of my rides uncomfortable, and I would prefer to walk or take the bus. Three stars well deserved. God forbid you actually need to use the service.
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More information please :-)
I’m so grateful for this service. I use Metroaccess and I’m outside the service area. This gets me to several locations to do things around my neighborhood and also gets me to Metroaccess Pickup points. But there’s one thing I miss after an update sometime back. The app would let you know the name of the driver who was coming to pick you up. It helps me to know what to expect, even if it’s a familiar situation. It’s an autistic thing and just the way my brain works. So if that feature could be brought back, I would really appreciate it. Thank you.
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Don’t care about privacy
Refuses to delete your account
The best service
Thank You. For people hwo not a drive this is the best solution!
Great service
Great service!
Brittany
Was a great driver
Pick up
Mrs Cheryl was amazing.
Why the option?
Why give the option to choose pickup times when it will AUTOMATICALLY move you to the closes time? If you call and ask for a specific time they will tell you “it’s only an on demand service “
THEN WHY GIVE THE OPTION ON THE APP!?
THEN WHY GIVE THE OPTION ON THE APP!?
Pick up
It was fast and simple
GOOD DAY
MS. VERGIE WAS FUN AND VERY PROFESSIONAL KUDOS TO HER
Is there a way to contact?
Sometimes the ride that I book doesn’t move. There is no way to contact the driver or the customer care to know what can be done. Please make that function available in your app. Thank you
Review
Simple and easy to use wish the areas were wider.
Unacceptable!
1. Fix the communication between customers and the people who are supposed to service those customers.
2. Fix the fact that wait times for rides are extremely inaccurate.
3. Fix the fact that there is no way to contact ANYONE while a ride time is just passing on by like customers don’t have places to get to through Pickup.
4. Fix the selection process and allow customers to see other ride pickup options even if one is already in transit so that if another bus is closer we can cancel the current and choose that one.
5. IF A 5 MINUTE PICKUP IS SELECTED IT SHOULD NOT TAKE 20 EXTRA MINUTES WITH NO COMMUNICATION AS TO WHY TO BE PICKED UP! A 25 MINUTE FUTURE PICK UP REQUEST SHOULD NOT JUST TURN INTO 5 MINUTES!
Stop the excuses and just be better. Maybe choose to partner with someone other than MTM transit because these kinds of errors don’t complement anything.
2. Fix the fact that wait times for rides are extremely inaccurate.
3. Fix the fact that there is no way to contact ANYONE while a ride time is just passing on by like customers don’t have places to get to through Pickup.
4. Fix the selection process and allow customers to see other ride pickup options even if one is already in transit so that if another bus is closer we can cancel the current and choose that one.
5. IF A 5 MINUTE PICKUP IS SELECTED IT SHOULD NOT TAKE 20 EXTRA MINUTES WITH NO COMMUNICATION AS TO WHY TO BE PICKED UP! A 25 MINUTE FUTURE PICK UP REQUEST SHOULD NOT JUST TURN INTO 5 MINUTES!
Stop the excuses and just be better. Maybe choose to partner with someone other than MTM transit because these kinds of errors don’t complement anything.
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Amazing
With recent events, this has made transportation and daily commute very convenient and affordable.
i was waiting
I waited 30 minutes for a trip and the transportation never arrived
inconsistent and unreliable
rides will be up to 10-15 mins late. why am i the last person being dropped off when i got picked up first?
Great way to get around
Its a Great way to get around in austin. I just wish that the route came out to buda.
Affordable transportation
If you live in a zone with coverage, it’s a huge help for getting around without paying absurd rates.
Ride share
I enjoy the pick up up because it is helpful for us the one who use the service to get around and and also I hope and the future that they can expend pick up into Austin as well
Love this service.
Great service and I am very thankful that Capital metro provides it for such a reasonable price. There are many people in Austin who are struggling financially and this is a life saver for people like myself. When it is this hot out and your skin is as white as mine, a service like this can be the difference in me being severely sunburned and not sunburned at all. Thanks for doing this for the community
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