Useless
Can’t login, despite resetting password.
Worst App and company in this space
Terrible app and customer service to match
Can’t even log in
Having no app would be better than having this. The most basic feature of an app, logging in, doesn’t even work. Then when you try to reset your password you get a 404. As a software developer myself I can confidently say 0 effort has gone into this app.
Needs a lot of work
The app itself is a cheap out the box app with nothing set up correctly except how to pay (got that right shocker). Even the login the login screen can’t auto populate the password and the Face ID login set up for after you login with a password.
Forgotten password error 404 randomly and the pages freeze mid translation.
Forgotten password error 404 randomly and the pages freeze mid translation.
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Awful
Worst functioning app I have ever used. Literally dread opening it every time I need to use it. Nothing works properly.
Unusable
It’s frustrating you’ve closed the online payment option and forced people to try to pay this via the app. Given the app persistently says my details are wrong, I’m going to go back to the old fashioned BACs payment.
Actually infuriating
Feels as if this app has been written by a team who do not understand basic fundamentals of app design.
Password managers do not work with this app. It is slow. Hard to use. Unable to continue writing in a long complex password after moving apps.
Colour formatting is extremely poor in menus.
Password managers do not work with this app. It is slow. Hard to use. Unable to continue writing in a long complex password after moving apps.
Colour formatting is extremely poor in menus.
Rubbish
Totally useless. Clearly not tested on any iOS devices because it doesn’t work with keychain, you can’t even type in your password manually. Why bother creating an app when it’s this bad! Poor reflection on your most excellent company!!!
Cannot even log in! Useless app!
Genuinely the worse app I’ve ever used
Awful
Once logged in can never pay as says network error
Awful
The app never works, always crashes. There's no point in having it.
Broken
This app has been broken for months, it crashea as soon as I log in
Probably the worst app ever
The only thing this app helps is pier management as it doesn’t show balances , transactions or anything useful . It causes tenants to miss important notifications that were never received via post allowing pier to charge extortionate fees for missed payments . That’s how they make their money !
Terrible all round
Doesn’t accept use of password manager which is a core part of modern apps. Doesn’t allow copy pasting into password and username field. Deleted straight away before even being able to log in. Basically unusable, and the website is barely any better.
Barely functional
Barely functional
Awful
I was just wondering if you could make this app a bit more difficult to use and even less user friendly than it is now. Terrible user experience and clearly never been tested by anyone. Completely pointless, it’s almost as if they don’t want us to make a payment it’s made so difficult.
Useless app
I have already registered and I’ve been told I need to re-register. Been sent a link and it keeps pointing me towards the app instead of doing it on a website. The app is useless and doesn’t recognise any of the information I’ve entered in order for me to register again!
Doesn’t login
Doesn’t work sits for ages attempting to login only to provide the message “no response data”
Also doesn’t allow for the use of stored passwords or to copy, paste and many other general information input controls.
Also doesn’t allow for the use of stored passwords or to copy, paste and many other general information input controls.
App doesn’t work unfortunately
I don’t usually write app reviews but this one needs some serious attention and shouldn’t be used really until the ongoing glitches are resolved. I’ve tried using over the course of a couple of years and still more often than not when trying to login the login screen gets stuck and won’t let you in. Details are correct as work online.
I wouldn’t usually mind I’d just use the browser login option instead but most annoying of all when you click “tenant portal” on the web browser on a phone it takes you to the app / App Store with no other option to continue to browser version - funnelling you straight to something that doesn’t work and is completely non effective.
Looks like I’ll have to get the laptop out…
I wouldn’t usually mind I’d just use the browser login option instead but most annoying of all when you click “tenant portal” on the web browser on a phone it takes you to the app / App Store with no other option to continue to browser version - funnelling you straight to something that doesn’t work and is completely non effective.
Looks like I’ll have to get the laptop out…
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App data problem
Completely useless App!
Changed password numerous times but still won’t open.
Changed password numerous times but still won’t open.
