Can’t cancel web subscription
I signed up on the website after getting a discount code from the Greeking Out podcast. My daughter hasn’t really listened to it much in terms the past few days so I decided to cancel while we are still in the free trial window.
Here are the instructions for cancellation for website signups:
Login to the website. (Done)
Click on “manage subscription.” (Can’t do because it is not listed. Tried “Membership Status” instead. The only options monthly and annual subscriptions. There is no button or link to cancel.
I responded to the email I received after signing up and got an automated response that said they will respond in two to three days. (Which is after the trial is due to end) They apparently use Zendesk for user support. It’s outsourced to people who don’t care.
I don’t know another parents, but I don’t have enough time as it is. I don’t need to bring an app or company into my life that doesn’t respect my time. If I get billed I’ll submit a dispute with my bank. My advice to other parents is to save your time, whatever sanity you have left and your money. Many local libraries offer access to audiobooks free through the Libby app. Check with yours before getting tangled up in this Pinna trap.
Here are the instructions for cancellation for website signups:
Login to the website. (Done)
Click on “manage subscription.” (Can’t do because it is not listed. Tried “Membership Status” instead. The only options monthly and annual subscriptions. There is no button or link to cancel.
I responded to the email I received after signing up and got an automated response that said they will respond in two to three days. (Which is after the trial is due to end) They apparently use Zendesk for user support. It’s outsourced to people who don’t care.
I don’t know another parents, but I don’t have enough time as it is. I don’t need to bring an app or company into my life that doesn’t respect my time. If I get billed I’ll submit a dispute with my bank. My advice to other parents is to save your time, whatever sanity you have left and your money. Many local libraries offer access to audiobooks free through the Libby app. Check with yours before getting tangled up in this Pinna trap.
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Pls fix it!
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