Confusing and Repetitive
Horrible app
Dirt Racing
Terrible
Purchase
Difficult
Still room for improvement
High service charge
Buying multiple tickets
Unusable
Extremely confusing…..would rather wait in a long line
A bit hard to navigate
Cash is King
Fast and Simple
I am able to purchase pit passes for my entire team and send them the pass instead of waiting for them to arrive. The fees are so much cheaper then other ticket sites that I have purchased passes on so huge bonus! If your track doesn’t have this I would suggest looking into it.
Inex license
Pit Pay Refund be aware
Their response is garbage. Don’t use the app. Just pay when you get there.
Response from developer
We are so sorry that your event was canceled. Unfortunately Outdoor events, as well as events over the last 18 months during the pandemic, have a bit of uncertainty. Event promoters have the option to honor your pass for the rescheduled date, honor your pass for a comparable event (like next week’s event) or provide a full refund minus transaction fees. As with all digital payment methods, those fees are not refunded by the banks and card companies. We wish we could change that! Pit Pay provides a convenient experience when you get to the event. If weather looks questionable, one option would be to wait until you get to the event and purchase in the App. You would still get the same benefit as purchasing days in advance. Again, sorry about the cancellation of your event.
This app is very confusing!
I have deleted this app and will buy any tickets I want at the gate.
Response from developer
We're sorry that you found the app confusing. Pit Pay makes buying a pit pass easier than the traditional wait in slow lines to pay for your pass and sign the waiver and release agreements required by motorsports insurance companies. ID and Age verification is necessary to satisfy the promoter’s insurance requirements. Pit Pay transaction fees are very reasonable and a $15.00 transaction would not have totaled $30.00 at checkout. The promoters provide the pricing for the events in the app, and that pricing aligns with their website, and advertising of the event. Hopefully the time saved in line makes for a more convenient experience at the track, justifying the small transaction fee for the Pit Pay App. We appreciate your feedback, and wish your experience with the Pit Pay App would have been a better one.
$5 service fee? Gimme a break
Response from developer
Thank you for the feedback. We hear you and we've actually been hard at work renegotiating with our vendors, allowing us to decrease our transaction fees. With our NEW LOWER FEE structure, you'll SAVE at least $1 on each pit pass transaction! Providing our in-app payment and waiver signing technology does come at a cost, so while we won't be able to eliminate our transaction fees, hopefully you'll feel like it's worth a small fee for the added convenience and time-savings at the track!
I.D Scanner thinks I’m a minor?
Response from developer
Thank you for taking the time to post a review. We're so sorry you encountered an issue and were unable to get into our app, but this review helped us identify an issue we were having with a specific type of N.C. driver's license. This should be fixed in the newest version, so please update your app and give it a try again. If you don't mind, let us know if it worked by sending an email to support@pitpay.com. We'll try to make it worth your while to have helped us test our fix!
