No good!!
The company wants your feedback but when you have a problem with the service they don’t care, I’ve had bad service twice and both times tried to get someone to listen and nope!!!
This was supposed to be hand crafted
It was so thin and under cooked I bought hand crafted before and it was not this thin plus in the picture you can see the dough is not cooked
App stopped working for online orders
App opens but after signing in won’t populate any of the deals to be able to order them
Horrible and useless
Won’t let me use the account I used my phone number on and now I can’t even order pizza from the app
Terrible can’t locate
Can’t locate my hut a block away from me.
Won’t Let You Redeem Rewards
Every field of this app works … except the reward redemption. Imagine that , an app that rewards loyalty by giving points … but won’t let you redeem them. Please fix this guys . It’s just shady !
Broken
Actively ordered from Domino’s because the app won’t load anything
Wish it was working
The app hasn’t worked for weeks. Have to keep going to the website to order. Used to be a really good app! Please fix!!
Broken Update
Good Job… your latest update won’t allow an order to be placed… app support: we aren’t taking feedback? And when you go through contact us: need to provide a receipt of your visit… smh; do better~!
Lost account and pointd
They changed how user logs in. Forcing Email signup. I used to be able to login by phone, now when i try to create an account using Email, it says phone number i try to enter (my number) is already in use. Therefore i cant login and lost all my points
Bring back the $5, $5, $5 Pizzas, Confusing Checkout and Extra Fees
Seriously, Pizza Hut? The $5, $5, $5 Pizzas are now $7, $7, $7? That’s ridiculous! The whole point of the $5 deal was to offer affordable pizzas at a price that made it worthwhile. At $7 each, the total cost is getting too close to other items on your regular menu, defeating the purpose of having a value deal in the first place.
Pizza Hut, not every customer wants to pay regular menu prices just to enjoy a pizza. These budget deals are supposed to offer real savings, not gradually increase in price until they barely feel like a deal anymore.
Bring back the $5, $5, $5 Pizzas! Give customers a genuine affordable option instead of raising the price and expecting everyone to accept it. Value deals should actually represent value.
Why even provide an “Other” option for the tip at checkout if the system automatically goes back to the default 10%? That makes the option practically useless and is extremely frustrating.
It’s also ridiculous to see additional +$2 charges on certain pizzas instead of simply including the actual price in the advertised menu price. Just show customers the real final price upfront instead of adding extra charges during checkout.
Pizza Hut Canada needs to make its pricing and checkout process much more transparent and straightforward.
Pizza Hut, not every customer wants to pay regular menu prices just to enjoy a pizza. These budget deals are supposed to offer real savings, not gradually increase in price until they barely feel like a deal anymore.
Bring back the $5, $5, $5 Pizzas! Give customers a genuine affordable option instead of raising the price and expecting everyone to accept it. Value deals should actually represent value.
Why even provide an “Other” option for the tip at checkout if the system automatically goes back to the default 10%? That makes the option practically useless and is extremely frustrating.
It’s also ridiculous to see additional +$2 charges on certain pizzas instead of simply including the actual price in the advertised menu price. Just show customers the real final price upfront instead of adding extra charges during checkout.
Pizza Hut Canada needs to make its pricing and checkout process much more transparent and straightforward.
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Online ordering
Can’t order gluten free or anything under a medium pizza online or on the app any more. Very frustrating
No stars
Was all good until that blasted updated awhile back , can’t even log into my account on the app , what’s up! Can’t we no longer use points or accumulate anymore SMH so frustrating when this is the only go too business in my area, shame on you devs
Needs some refinement
Serviceable app. But no ability to make a comment about an order (eg light on the onions). And the estimated time is pointless unless the store provides more specific wait times.
Aggressively advertising betting apps
Aside from the fact that paying customers shouldn’t be receiving ads, no self respecting company should be siding with online gambling. That’s gross.
Not the same company anymore
This company has gone down the drain, you are better off buying a $7 dollar pizza at the grocery store than trusting this company.
They weigh out how much they put on pizza. There pizzas look like incomplete puzzles
They weigh out how much they put on pizza. There pizzas look like incomplete puzzles
Won’t let me login!
If you have any points, use them now because soon they won’t allow you login to your account, so you’ll lose all your points. I think they are saving money this way.
Can’t even detect the location
What a useless app. It doesn’t even show the location of the store in the app. what’s the point of offers and advertising heavily to use the app.
Pizza is pretty mediocre as well. Pizza Pizza is waayy better. Never again.
Pizza is pretty mediocre as well. Pizza Pizza is waayy better. Never again.
App steals money
It says one price when checking out. Then you adjust the tip. Then apple pay says a lower price and then a higher price shows up on your credit card. This is a scam
Does not work
The app opens and when I try to build a pizza it just goes blank. I have updated the app and still does not work. SCAMmmm