PizzaRev
So patient and so kind
Ease of use improvement
Would like to be able to save orders with specific pizzas under peoples names and make it easier for large families to order for just specific people
Discount error
Did not receive $5 discount I was supposed to get. Frustrating
Terrible
I've had an account for years as had my husband. Suddenly they disappeared and you claim we have no accounts. Convenient since we had full rewards
Pizza Rev
Our Goto neighborhood pizza every Tuesday. They do a great job in prepping the pizza.
Too many confirmations
Maybe it was because I was initially signing up but there were way too many confirmations prompts to go theough
Confusion with new rewards system
I had an account with points on it before the app was moved to a new rewards system. When trying to log in it said my account did not exist. I emailed support, and they said my account was there with points and all and said I should be able to log in. Well apparently if you had an account before the transition you have to enter your email and hit SIGN UP. Then it will transfer your old account to the new one. They need to make this more clear in the app.
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Response from developer
Thank you for reaching out to us! We apologize for any inconvenience or issues you have experienced with the app. Could you reach out to us at pizzarev@thanx.com? We will be happy to help get this resolved!
Difficult to order with app
It took 15 minutes just to place a simple order
Unable to create account
What happened? This app used to work perfectly before!
Terrible new rewards system
New update came with a new reward system. Making it not only more expensive to redeem points, but no longer you can use the app in store to scan at cashier to earn points. Now you have ti submit a copy of your receipt?
Who’s the “genius” that came up with this system?
If anything, I feel not incentivized to return to this store.
I was frequenting the store once a week now I realize I haven’t been there in the past two.
If by any means you feel your sales declining overall, I think you should look at this latest change.
Who’s the “genius” that came up with this system?
If anything, I feel not incentivized to return to this store.
I was frequenting the store once a week now I realize I haven’t been there in the past two.
If by any means you feel your sales declining overall, I think you should look at this latest change.
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Response from developer
Thank you for reaching out to us! We apologize for any inconvenience or issues you have experienced with the app. You do not need to submit a receipt to have your purchases tracked automatically. Could you reach out to us at pizzarev@thanx.com? We will be happy to help get this resolved!
Horrible!!
I love you pizza but the new app is horrible. Had to renter my card x 3! The old appt was fabulous and made my order super easy!!! Hopefully yiu get the bugs worked out.
LOVE THE STAFF AND PIZZA!
LOVE THE STAFF AND PIZZA!
You stole all my points!!!
I open up the app and suddenly I’m no longer able to log back in?
What kind of an update was that? I was so close to earning rewards and you pull this stunt? Or is that what happens when anyone comes close to 100 points? They get into the 90s and you steal the points from them?
What kind of an update was that? I was so close to earning rewards and you pull this stunt? Or is that what happens when anyone comes close to 100 points? They get into the 90s and you steal the points from them?
Errors for everything
It took way too long to place an order due to restrictions and errors in the app
Expecting More
Automatically logged me out and lost all the points I had saved up. Also it doesn’t have the full menu for ordering.
App won’t let me scan receipts
Store told me they don’t offer QR code scan for points and that I need to scan reciept with app.
After multiple attempts to scan the receipts barcode and enter in barcode numbers manually, it still doesn’t work.
Doesn’t work.
I give up.
Deleting app and limiting visits to pizza rev going forward.
After multiple attempts to scan the receipts barcode and enter in barcode numbers manually, it still doesn’t work.
Doesn’t work.
I give up.
Deleting app and limiting visits to pizza rev going forward.
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Kevin, Manager
Manager Kevin is The Best! He rolls up his sleeves and works next to his team! Connects with customers, too.
Hair yuck
Again same young man with long hair hanging in his face and over the food while making the pizza, no spicy sauce no basil, and when I held up my phone to have him scan my reward code he told me, “no you can just scan your receipt”
No I opted out of ordering pizza again I just can’t take the chance with that hair, no one in this place has a hairnet on. I don’t know if I will come back here to many pizza places that at least look more sanitary.
No I opted out of ordering pizza again I just can’t take the chance with that hair, no one in this place has a hairnet on. I don’t know if I will come back here to many pizza places that at least look more sanitary.
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Great pizza and service!
The crew is always nice with a great attitude and they take pride in their work!
Customer Service
Chino D has amazing customer service. Never been here and he was patient and walked me through the entire process. He was very nice and professional. I will be returning.
The app has quit working totally
Needs an update
