PlanSource Mobile User Reviews

Name: PlanSource Mobile
Rating: 4.04545 (44 reviews)

PlanSource Mobile

PlanSource Benefits Administration, Inc.

💼 Business

💪 Health & Fitness

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Banner for shopping cart covers menu

The app cannot be used because the menu is hidden behind the shopping cart banner. How embarrassing for the app developers. All your goals for this app defeated by such a simple mistake.

Was hopeful

3 years ago

Certificate for this server is invalid

Company device, can’t bypass error. Pretty lame. 1 star until resolved.

AplBad

4 years ago

Fake reviews?

I feel like all of these super-positive reviews are all fake. This app is terrible. I have to force-kill it after getting a white screen when it gets backgrounded. Face ID works but only after dismissing two error alert boxes about JSON malformed data. The app itself is a gross-looking web-view that tells me to download the app on the Home Screen. LOL. Yikes.

Astral Buddies

4 years ago

Pathetic

If I could give less than one star, I would. It’s the worst app I have come across. No matter how many times you log in, it won’t let you log in. The website is equally pathetic. Wish my employer had never contracted with this company, which cannot even care to have a good website and app. I am deleting the app few minutes after downloading as it’s useless.

r3_s_7

4 years ago

Can’t log on the mobile app

Desk top browser is fine. Same log in info not valid in the mobile app. Also in the desk top browser the mobile device can not be registered.

ShanChaudhry

5 years ago

Horrible customer support!

I cannot get logged in either through the internet site or this mobile app and there is no way at all to contact customer support outside of regular business hours. I have never used such a difficult to manage program in my whole life. It’s like they just want to steal my money! I’ve been having trouble with my password and it tells me repeatedly that an email has been sent to reset it but nothing comes. Now I’m going to forfeit my deposits because the runout date is on a weekend. (And yes I know I shouldn’t leave it to the last minute but my life is complicated!)

Chickie253

5 years ago

Reviews fishy

Be sure to look at the dates on all the positive reviews...

Meredith in Mississippi

6 years ago

PlanSource is a game changer!

Their platform is so easy to use and intuitive!

AlexMASF

6 years ago

Response from developer

Thank you for taking the time to leave us a review. We're delighted to hear that you found the app easy to use and intuitive.

Amazing

The newly updated interface is fantastic! Being able to enroll in benefits on my phone is so convenient!

JustSmyle

6 years ago

Response from developer

We really appreciate you leaving us a review, and are further delighted that you enjoy our latest redesign. We'd love to hear your continued feedback. If you have any more thoughts or ideas please reach out at mobile.support@plansource.com.

So easy to enroll in benefits!!

This app is super easy to use and enroll in your benefits without having to login on desktop!

CMM 20

6 years ago

Response from developer

Thank you for leaving us a review. We aimed to release an app that was easy to use. Glad that was your experience.

Love this tool!

Keeping my cards secure and in one spot is super handy! I love that this feels like the PlanSource enrollment website in a sleek little design. Great upgrade!

PeppaThom

6 years ago

Response from developer

Thanks for the review. We appreciate the feedback regarding the design of the benefits enrollment portion of the app.

Super User-Friendly!

PlanSource’s new and improved app makes doing benefits on the go so much easier. It’s sleek, it’s easy to use and much better than the previous version.

Joe_Bro_123

6 years ago

Response from developer

Thank you for leaving us a review of our app since our latest update. We strive to create an easy to use app, and we're glad we hit the mark for you with this version.

Great for the procrastinators on the go!

I always leave things to the last minute and on top of that am never sitting still. It is nice to have the ability to access my benefits from my mobile and make any updates quickly. Also the faceID is crucial- I never remember my passwords!

dyhdddjb

6 years ago

Response from developer

Thank you for leaving us a review. If you have any additional feedback, please don't hesitate to reach out to us at mobile.support@plansource.com.

Love that I don’t have to remember my login!

Great updates with the new version supporting Face ID so I can easily login without remembering my login and password. Easy to use app and very convenient with the option of storing a picture of my medical ID cards so I always have them with me.

Hbjornn

6 years ago

Response from developer

Thank you for leaving us a review of our latest update. Glad to hear that you like the new login capabilities, as well as the ability to store a copy of all your medical ID cards within the app.

Easy to use

This app has been great! It’s really easy to navigate and find my current benefits.

DKnuck2020

6 years ago

Response from developer

Thanks for the feedback. Glad you found the navigation easy. We'd love your continued feedback. Please don't hesitate to reach out to us at mobile.support@plansource.com.

Love this app for enrolling

Love the new enhancements. Easy to use on the go

hmapo

6 years ago

Upgrades are looking great!

So glad to see PlanSource update their mobile app. Very much needed and very much appreciated!!

Harveygc4

6 years ago

Response from developer

Thanks for leaving an encouraging review of our recent app update. We're happy to hear that you appreciated the changes released with the update.

Couldn’t be easier!

Great to have the same quick and simple process that you get when shopping for anything else.

jstang1207

6 years ago

Response from developer

Thanks for downloading and using the PlanSource Mobile app. We'd love your continued feedback.

New design and full enrollment!

This new design really delivers on the promise of a smooth and concise benefit enrollment process.

applereviewguy12

6 years ago

Response from developer

Thank you for the review. Glad to hear that you are liking the new app design.

Love the new design!

So easy to use and love having my insurance cards ready for use!

MDes16

6 years ago

Response from developer

Thanks for the feedback. We strived to create an easy to use app. Glad we hit the mark for you. Also happy to hear that you like the upload ID card feature to store all of your ID cards in one central place.