Paid but can’t use
Limited Identification of Plants
No good
Completely inaccurate
Comically bad
Revs respond please
Response from developer
Thank you for sharing this feedback with us – we really appreciate you taking the time to write it, and we're glad you're enjoying the app overall! We also want to directly address the issues you raised because they are very fair points. **On the foxglove identification:** We completely understand your frustration. Plant identification can be surprisingly tricky, especially with closely related species or when details like lighting angle and which part of the plant is photographed lead the AI to emphasize the wrong traits. That definitely should not have happened, and we're sorry for the confusion. Our team of botanical experts would love to take a closer look at your photos so we can both get you the right answer and use your example to improve our system. If you're willing, please email them to us at chatplantai@gmail.com. **On free trial messages:** This is a really thoughtful and constructive idea, and we genuinely appreciate you suggesting it. The concept of allowing users to try the AI or expert consultation before committing to Premium makes total sense, and we can absolutely see how it would help build trust. Our development team is actively exploring better ways to let users experience Premium features, and feedback like this is incredibly valuable for that process. We're truly grateful for your support and for recommending ChatPlant – happy plant exploring! If you have any other thoughts or run into anything else, don't hesitate to reach out to us at chatplantai@gmail.com.
It’s not free
Taking photo
A Must-Have for Every Plant Parent
Response from developer
Thank you so much for the kind words and for sharing this wonderful experience with us. We are absolutely delighted to hear that you are enjoying the app and that it has become your go-to plant companion, helping you save your struggling plants with clear diagnoses and practical tips. Knowing that ChatPlant has helped you avoid the stress of overwatering or forgetting to water your green friends is the best feedback our team could possibly receive. Our main goal has always been to provide simple, reliable, and incredibly useful tools to help people care for their plants, and it sounds like we are succeeding with you. We really appreciate you taking the time to share your positive experience. Happy plant parenting!
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Beware of free trial
Wrong info
Response from developer
Hello, thank you for taking the time to share these thoughts with us. We are genuinely sorry to hear about this frustrating experience and that the app came across as misleading. It sounds like our titles gave the impression that every feature would be completely free, and we completely understand why that would feel like a waste of your time and a disappointing introduction to ChatPlant. We would like to clarify that the core features of our app, like identifying plants with the camera and accessing basic care information, are actually free for everyone to use. The subscription users see is for our optional Premium service, which includes more advanced tools like unlimited one-on-one consultations with our botanical experts and in-depth disease diagnosis guides. It is clear from this feedback that we did not make the free-to-use parts of the app obvious enough, and that our titles caused confusion. We truly apologize for that and for the poor first impression it created. We are always working to balance the features we offer for free with those in our premium version, and feedback like this is essential to that process. If you have any other questions, you are welcome to reach out to our team at chatplantai@gmail.com. We are happy to help.
Inaccurate
I went to try it and I unfortunately got charged !!! Very upset !!! This app should be taken down . Every plant that I had identify was wrong !!!!
Like another person said “useless”
I gave up !
Not happy
Response from developer
We’re sincerely sorry to hear about this frustrating experience. It’s completely understandable that after paying for a subscription, being asked to subscribe again feels misleading and unacceptable. We truly apologize for the trouble this has caused. Please know that all subscriptions and payments are managed directly by Apple through your Apple ID, so we don’t have the ability to process, restore, or modify subscriptions from our end. However, there are a couple of steps that often resolve this quickly: 1. Make sure you’re signed in with the same Apple ID that was used when you originally subscribed. If you’ve switched accounts or devices, the subscription may not be recognized. 2. In the app, look for a “Restore Purchases” option (usually found in the settings or subscription screen) and tap it. This tells Apple to re-verify your active subscription and should unlock your premium access without charging you again. If you’d like to double‑check your subscription status or manage it directly, you can do so here: https://support.apple.com/en-us/HT202039 Should the issue persist, we’d really like to help sort it out. Please reach out to our team at chatplantai@gmail.com with any details, and we’ll do our best to guide you through. We appreciate your patience, and we’re sorry again for the inconvenience.
Beware of free trial
Why do I STILL HAVE THIS APP?!
Sadly
In my mind that is FALSE advertising and unseemly.
Free?
Plant perennial
Response from developer
Thank you so much for the kind words! We're absolutely delighted to hear that the app is helping you identify your perennials and guiding you on how to care for them in the fall. Knowing that ChatPlant is making plant care easier and more enjoyable means the world to our team. We really appreciate you taking the time to share this — happy gardening!
Quick and easy!
Response from developer
Thank you so much for the kind words and for sharing your experience with us! We’re absolutely delighted to hear that you’re finding ChatPlant to be a quick and easy way to identify plants and help them return to excellent health. Our main goal has always been to make plant care more accessible and enjoyable for everyone, and knowing that the app delivers real value in your plant care routine is the best feedback our team could possibly receive. We really appreciate you taking the time to share your positive experience. Happy plant exploring! 🌿
