Stupid dumb app
Why do I need to scan a stupid qr code at the store to show my membership barcode???????? It’s just an app to buy pets stuff……… why can’t I just update my new membership and have the bar code alr loaded in the app… also if it’s compulsory for us to scan the QR code please make sure the camera function is working properly pls change developers it’s so difficult to use it’s just an app for pets supplies there’s no need for so much trouble
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网站做的太差了
用户体验极差 反复登录 反复退出！
Bad systems
The requirement to use a card is bad for the environment and activating is even worst. Big issue when changing phone.
App is easy to navigate
It was an easy and seamless process to download and link my VIP Card
PLC Apps
Unfortunately I have to order from elsewhere as your app had failed in processing my order a few times.
Amazingly cumbesome ..
Took me nearly an hour to set it all up and link to my online account. Had a feeling I’m passing both screening for super secret job plus an exam in computer science. Uhhh .. Edit: The use of the app is not a walk in the park either. As much as i like the Pet lovers shops as such, i hate to use the app. So much cluttering, blinking, hard to navigate and find what you’re looking for. And when you click ‘checkout’ it sends you out of the app to the web shop and asks to login! Why?? I’d already been logged into app? Also it pops up a window, which takes a quarter of the screen insisting that I should install the app! :))
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Poor UX. Takes forever to load
The app takes so long just to load. More than 1min even after refreshing app. And it takes more than 1 day to redeem vouchers - too slow for retail.
Always has Server Issues
Always has problems loading the apps. The loading bar on top always stop after 25% loaded. I thought was my 5G or connection issue, however I try downloading movies from my Netflix and other games apps….the loading speed is so fast. Whenever, I open the apps a message “Server Error try again later “ will pop up. I can’t even renew the membership through the apps and need to pay more at store for renewal. Please fix the issue.
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How do I login to app if I change phone and the card is lost
Some how there is no login button using my email and password to the app. It prompt me to register a new account using PLC number which I can’t find it anywhere inside my info page on web page.
Cannot scan QR code
Always can’t scan the QR code at their stores. No matter which branch. Takes a long time even if possible. Waste time. Might as use card for them to scan.
From slow response to no response
I received an email to update the app. After updating I can longer order anything. No matter what I press nothing happens. It used to be slow but now it’s dead.
Outdated App
Much improvement and updates to be done. App is not user friendly. Who is still using Touch ID to login these days? iPhone 14 is the latest and Touch ID was last seen on iPhone 8. So archiac and mafan to carry physical card, the digital card is also lousy. Why can’t just quote phone number like other retailers and be done with it, srsly.
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Poor app , waste of time
Completely wasted 1 hour of my time just to log on. When i chatted w the agent , they couldn’t help me either
Forcing you to update app otherwise cannot use VIP card
I wonder why it's uber necessary to update the app before I can use the VIP card. Imagine a long long queue behind you and then you're forced to update the app before the VIP card can be shown.
Lousy App
Seriously, using the app could not be stressful enough. The loading is so damn slow and non responsive. Trying to do re-ordering does not work. Despite numerous feedback, nothing was done. Pls do not roll out not something not reliable and add stress to customers using it. Totally not user friendly at all. Changing payment method also does not work.
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App is not efficient
If card didn’t bring and there is no option to login with mobile phone or face ID. Paid the member fee and can’t enjoy the membership discount if u did’t bring the physical card.
App is not updating my points
The app is not updating my points for the longest time. Every time I open the app to use it says system error. There is no history to track expenditure or card usage. Cannot check the points history either.
Good app
App is user friendly
Time to upgrade this app Pet Lovers
The redemption of rewards is so complicated and not user friendly.. redemptions of points should be immediately to avoid hassle and time. Also, pls input a manual redemption access in case in customer’s app have shown approved but no QR code. How can the cashier just tell to come other day or redeem another time if there’s no QR code.. technology has improved and supposedly to make life easier.. not the first time encounter issue with this app and staff.. I would have change other shop if my cat is not a fussy eater.. even sending this feedback has so many error!!
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What is the point
When you try to shop it just takes you to the regular mobile website that is so damn annoying to navigate
