Plex User Reviews

Customer Experience

Positive experience31.2% of reviews
Neutral7.6% of reviews
Negative experience61.2% of reviews

~ Based on 4,010 written reviews from the US App Store.

What users say

Is Plex Safe?

Plex: Find Movies and TV Shows appears safe based on user ratings. AppsHunter Safety Score for Plex is 92/100.

This assessment is based on 137,709 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.5% of ratings point to a safe experience
2.7% of ratings suggest some concerns
6.8% of ratings point to a risky experience

~ Based on 137,709 App Store ratings for Plex.

Is Plex Legit?

Plex: Find Movies and TV Shows appears to be a legitimate app. AppsHunter Legitimacy Score for Plex is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Server keeps disconnecting after server update

App is useless after updating the server software update as of today, 09.02.2026.

Weeds

Now can you guys fix the show weeds cause now all of a sudden there’s no play button and says it not watchable on the app as a show just live tv. Please fix this

Horrible (stop deleting reviews)

Direction of pikes has gone nothing but downhill and they only seek to destroy themselves. It’s the worst app they’ve ever released and stop deleting reviews trying to control the narrative with bots

what a terrible piece of software

I paid hundreds of dollars for the Plex pass and this software is terrible. Half the time only one library will work at a time, log out, log back in the other library will work. then constant playback errors. It's only the iPad app. My smart TV works fine, web browser works fine, friends iPhones work fine. It's just this terrible terrible software, please fix it I've given you hundreds and hundreds of dollars
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The Life and Legend of Wyatt Earp

The best of the Old West

Hi

I love it good to watch movies and tv shows

Plex is trash, used to be the best

iOS crashes constantly, whatever they have done lately is garbage. I play a movie for 3 minutes and it bugs out. I’ve played movies and tv shows for over a decade without issue and now it’s absolutely useless. Moving off plex completely soon.

App keeps stops working

The app randomly on my iPhone and my ps4 stops working and glitches so much yall really to fix that bug I love the app but it should work consistently when on live tv mode

Tanking their own product

Updates a few months ago rendered the TV App useless. Glitches, extreme lags, and crashes are constant. Force restart is necessary at least once every time I use Plex now. Totally ruined the experience. Fix your sht.

Stuck on loading advertisement

Very annoying app, got stuck on loading advert. Closed the connection and reopened and it did exactly the same again. Deleting because nobody has time for this.

Freezes all the time

It disconnects from my server constantly and freezes while I’m sitting next to server.

Commercials freeze

When watching show or movies there’s no problem with freezing but as soon as a commercial comes on it takes at least 5 minutes for it to make it through all of them. I usually have to close the show I’m watching and then hit resume. This happens when on WiFi or cellular network so I guess this is a glitch with the app.
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How long left?

The bar along the bottom that tells you how long has played and is left has gone. Put it back please.

Memory Leak

Memory leak is causing battery to deplete much faster.

Kedamono

Kedamono no kao wa. Popee the performer I can’t watch it so I delete

Disgusting!

Take my money then track me. I think not. Good thing jellyfin is better anyway. See ya plex. Either my money OR tracking (and I don’t use you). Jabbing me from both ends is unfair kind of like a sick predator. Go play with your billionaires. I am out!

Garbage UI

Switching to Emby. Plex doubled down on a fundamentally broken UI. None of my family knows how to use this app and I’m finding myself to be tech support every other day.

Best way my friend described it is “something is always wrong and I started to feel bad asking for help”

Worst Update to an App Ever

This app was outstanding for many years, but the redesign update completely ruined every single aspect of this app. Now this week they update it once again and somehow made it even worse. I get updates the fix a large number of issues and accidental introducing a few new issues. This isn’t that by any stretch of the imagination being they just keep adding bugs and never fixing any of the previous bugs. I genuinely wish they would bring back the old app and test this version before full release. Instead I have to consider dumping plex entirely for an alternative… Plex Devs please do better.
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Play/Pause and Skip buttons are back

Finally fixed that part

I have one question

Can I watch Kamen rider ooo on it