Not compatible with Norton and you have to sign in frequently
Also when you are in a rush the app ask for your credentials ramfomly,
Must Buy a Second Subscription
Response from developer
Hi, a University that pays for a subscription is connecting Plumb's content through their IP on any connected on campus computer, which can only be through the website. This provides access to content for students and faculty on campus. This does have limitations to the full Plumb's platform that includes personalized notes, favorites, and account management that comes with a subscription to the full platform that includes the app. A Plumb's subscription for an individual provides a veterinarian or student the entire Plumb's platform, from any device. We do have student rates if you'd like your own subscription so you can access Plumb's wherever you are. That isn't something a University can provide you. However, be aware that this is the old app, we recently launched an all-new Plumb's app! We’ve built the new app to improve your experience and ensure enhanced reliability and speed. The new app also allows you to access all the features in Plumb’s, including the drug interaction checker, conversion calculator, and sharing features for the pet owner guides. The drug information and features in the original app are no longer current, and this app will not be supported moving forward.We’ve built the new app to improve your experience and ensure enhanced reliability and speed. The new app also allows you to access all the features in Plumb’s, including the drug interaction checker, conversion calculator, and sharing features for the pet owner guides. The drug information and features in the original app are no longer current, and this app will not be supported moving forward. Please reach out to our Help Center if you have questions about student rates or an individual subscription, we're happy to help!
Can’t open it
Closes at start up
Very Caring and Friendly Support Staff Easy to use App
Can’t get access to app
Response from developer
Thank you for reaching out! In order to get you logged into the app, we will need more information. Can you please send us your name and email using this form: https://briefmediahelp.zendesk.com/hc/en-us/requests/new Someone from our team will then be in touch!
Essential Veterinary App
Response from developer
Thanks for the review! We’re so glad to hear that you enjoy Plumb’s and find it easy to use.
Improved
Response from developer
Hi, B’Elanna! Thank you for reaching out to share your concerns. The good news: we are hard at work on a new version of the app that includes the auto search feature and will make navigation easier for you. Stay tuned! In the meantime, you can still search with a partial word—for example, if you type in ‘pimo’ and press enter, your first search result will be ‘pimobendan.’ Hope that helps!
New update is so clunky
Thank you for changing it back!!!
Old
Been using the new update for a couple days now. The previous version was so much better. This new version feels like a downgrade, and just feels like we’re using the plumbs through the browser. It’s clunky, requires multiple clicks. Trying to put notes, it says I need to download the app when I already have it downloaded.... it’s just so inconvenient and not aesthetically pleasing
Response from developer
Hey there! We take your feedback very seriously. A Plumb’s update should never feel like a downgrade. We really appreciate you sharing what’s most important to you in Plumb’s, and we’re happy to inform you that the next update (2020.7.1, available by 6/16) will restore those features for you. We hope this change resolves these issues, and we apologize for the interruption to your workflow. Thank you for sharing your concerns!
Fixed
Response from developer
Thanks for the review! We’re so glad to hear that you view Plumb’s as an indispensable resource, and that this latest update works for you.
Thank you!
Response from developer
Subscriber feedback is crucial to ensuring we deliver the reliable features and information you need. Thank you for taking the time to write a review!
Thank you!!!
Response from developer
Hello! We appreciate you taking the time to let us know that the new format doesn’t work for you. We’ve pushed a fresh update (20.7.1) that restores the navigation and layout that you like best. We want Plumb’s to be the best drug reference for your practice, and feedback like this helps ensure we deliver exactly what you need. We hope the new update (which should be available by 6/16, if not sooner) resolves these concerns for you.
New update terrible
Hate new update
Response from developer
Hi, Brooke! You’re right, and we heard you. We’ve just released a new update (20.7.1) that restores the format you prefer. Our goal with Plumb’s is to save you time, and we apologize for the frustration this may have caused; we hope the new update resolves these issues for you! Thanks for sharing your thoughts.
Basically broken now
Response from developer
Hi, Sarah! We hear you. Your experience with Plumb’s is so important to us, and if you aren’t happy, we definitely aren’t. We’ve released a new update (version 20.7.1) that reverts back to the previous format. When you update, you should see the sidebar and tab navigation that you’re used to. Thank you for taking the time to share your feedback. We hope the update is a better fit for you.
Latest update is a major downgrade.
Response from developer
We take your feedback very seriously. A Plumb’s update should never feel like a downgrade. We’re happy to inform you that the next update (20.7.1) will restore the layout and user friendly format that you like best. We hope this change resolves these issues, and we are sorry for the interruption to your workflow. Thank you for taking the time to let us know what you need!
New upgrade is much slower
Response from developer
Our utmost goal with Plumb’s is to make drug information convenient and easy to access. We missed that mark with this update. Your experience with Plumb’s is so important to us, so we’re making some adjustments. When you update to version 20.7.1 (which should be available by 6/16, if not before), you’ll see the layout and format that you prefer. Thank you for sharing your concerns! We hope you enjoy the restored version.
Less than ideal
Response from developer
Hey, there: thanks for letting us know that this update missed the mark for you. Our goal with Plumb’s is to streamline your work, and we really appreciate when you take some time to let us know when a change doesn’t work for you. With version 20.7.1 (which should appear for you by 6/16, if not sooner), you’ll see the previous layout and search features that worked best for you. Thanks again for taking the time to share your concerns!
Went from a 5 to a 1 very quickly!
Response from developer
Hi, Sarah! Saving you time has always been the purpose of Plumb’s, and we’re sorry to hear that it hasn’t been working that way for you. On occasion, load times might be somewhat longer than usual, typically when there are updates to drug information. You may find faster load times via the website on a laptop or mobile browser (like Google Chrome or Safari), as the delay you’re experiencing can be a result of your Wi-Fi or cellular data connection. In the meantime, our teams are working hard on a long-term solution to help increase the loading speed of the app. We appreciate you taking the time to share your concerns, and we hope the next update will help resolve this for you.
Hate the new version
Response from developer
Hello! Thank you for sharing your feedback with us. We hear you: this change didn’t land for you, and we apologize for the frustration you’re experiencing. Plumb’s was created to make this process easier for you, not more difficult. We’ve pushed a fresh update (20.7.1)—which should come through by 6/16—that restores the layout and search features that you like best. Thank you again for sharing your concerns! We want Plumb’s to be the best drug reference for your practice, and feedback like this helps ensure we deliver exactly what you need.
