App doesn’t work
This app hasn’t worked for weeks now. I tried to update it, deleted it and installed it again, but it’s still not working.
Awful
I have used this app for years with no issue. But now I can’t even log in on the app on iOS I’ve emailed support and they said just to use web browser. My balance now glitches and has said £0.00 when I in fact have money on the card. Then it reverts back to the original amount I had. Something needs to be done about this as it seems to be a common issue for many people.
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Doesn’t work since update
Unable to log in as freezes on “loading account” page. Simply useless now.
Lots of problems signing into App
Very often when trying to open the app to check the balance on my account, it doesn’t open. It recognises my face but still asks for my memorable id then when I enter it, it says check your connection and doesn’t work. The app needs sorting out as it’s very frustrating
Can’t log in
Unable to log in since latest update - this is ridiculous situation.
No longer able to log in
Previously was able to access the app, but haven’t been able to log in despite trying several times, and uninstalling and re-installing the app.
Worse since July 2026 update
This app has never been great- I have always had to close the reopen the app after topping up to see the updated balance. I was logged out of the app with the recent update and had to call for support to get back in since their forgotten password link wasn’t coming through. Now i can only get in via the browser as the app hangs at startup.
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Enjoy
Updated the app and now unable to log in. The screen appears to be stuck in the ‘accessing your account’ screen. I did delay updating as I feared something like this would happen. The app has always felt very clunky and basic.
Worse cashback app ever
Use this as part of Totum cashback scheme and by far of all cashback provider experiences, this app has been the worse. Especially when it comes to card renewal. It seems that their systems aren’t integrated appropriately. As the Totum app shows a card but it’s not usable there. You need to have the Pluxee app to access the new/renewed card & add to your wallet. However, more than often the login details aren’t recognised. It’s been quite a nightmare to get the customer services team to help. They say the issue is sorted but it’s not. Customer experience needs to be fully tested, accept the bad review & news so you can fix the problems instead of trying to change the system design because individuals fear label of failure! Please do better. Oh and return my money. Thanks.
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Buggy mess
how it scores so high must be fake. App is riddled with bugs. I topped up and still no funds after an hour. Use at your own risk
July 2026 update isn’t good
So, I’ve gone through the process of updating to the new iOS app. Balance zero, no cash back due, no way to check previous transactions except the last one which was a card load. I can’t log into the website either. Smacks of an untested, bad update which gives even less control to the client’s money. Hmm. Let’s hope this gets fixed.
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Bugs fixes causing issues
Since the upgrade I haven’t been able to top up my card. Payment goes through and then is automatically refunded. However, have tried again and don’t even get the next screen to process the order after choosing an amount to top the card up with. Please sort. Up til now have really enjoyed using the app.
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Update is terrible
If you use Face ID to log on, when you log off, it logs you back in straight away, so you basically can’t log off, it’s trying to look modern, but fails terribly.
Cannot login
Cannot log in since latest update, as the app doesn’t send the required security code needed to finalise the login process.
Awful UX
Maybe give out a physical card again if you won’t let me see my details in the app? I’m trying to access it on the website but the SMS 2FA won’t come through… It also won’t come through for the app, and a previous version I have on my phone doesn’t even let you see the card details. Stupid.
Unable to log in now
Since the newest update yesterday I am now u able to log in as it says its sending me a text but the text never arrives. Tried about 15 times today and had 1 text which wasn't accepted as the code had expired by the time it came through
Update was not tested
When I updated the app I needed to enter a verification code from my phone. But it’s impossible to do as the keyboard hides the “confirm’ button. Clearly they are expecting users to test this rather than them. Poor show!
Best cashback card in the market
Great new look and feel - fantastic offers and I make great savings every year using my card. Thoroughly recommended
Takes forever to load
Would rather have the option to choose to be able to save up the cash back rather than spend it every time you top up
Frustrating.
Continually waiting for approval from bank. Previously never needed they. Now need approval from bank each and every time. Sometimes the bank approves but the finances don’t appear on the Pluxee UK Card. Need to start the process all over again. Can take up to 15 or more minutes to top up. Previously top up took 2 minutes top.
Highly frustrating!!!
Highly frustrating!!!
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