First thing i have to say is that the developer responses are as big of a joke as pokerstars itself. If developers need to tell their customers how fair and random their game is, it’s probably because their game is not fair and random. Your customers are telling you what the biggest issue is with your site based on their experience, it’s that the poker on your site plays nothing like actual poker. It seems manipulated to keep money flowing more evenly between good and bad players. The last review i read the player said that in over 4000 tournaments Aa’s had a win rate of under 50%. That seems to be right in line with the experience i have had on this site. I have been keeping track with a pen and paper of how ofter 2,3,4,5,6,7, & 8 outers hit on the turn and river. How often when two players share a card the worst of it wins. How often a pair loses to any two cards that are not a pair. And most importantly how often the bad play gets rewarded. I have been tracking these stats for a while now and i will say that the math is not even close to actual poker math. If you just track how often in heads up play a three outer hits on the river(1 in 15 is close to the actual math), you’ll likely find that is two to three times that rate. Do your own research and see what you find. I would suggest playing spins games because you will see the most hands in a short span and most heads up play, so tracking these stats is easy to do. You can also play for a dollar, so you won’t lose anything substantial while you decide if the poker on this site play like actual poker. Keep track of how often Aa’s lose in heads up play. At a minimum AA’s are an 80% favorite preflop. See if they win at an 80% rate. Track it until you get to 1000 and see what the win rate is, because that is a pretty descent sample size. I have formed my own opinion based of my own research and it is that if this game was actually random that math would be much different.
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