Avoid at all costs!
I was there from the beginning of Popshop live. It was a great app that had such a variety of different items and sellers. Customer service was great too! Until they got greedy over 2 years ago. Shipping cost increased to where it was more than what the actual seller website would charge, customer service became non existent if you had an issue(even sellers trying to help would share their emails with CS being ignored or gaslight) and finding stores/sellers who you once loved simply disappeared. Not to mention the more people logging in the more glitches would occur as their servers simply cannot handle the amount of traffic for large audiences.
The once fun and affordable app with weekly or themed promotions disappeared to be replaced by non existent CS, high shipping fees and glitches too frequent to be brushed off. Save your money and just find your seller’s website or insta.
The once fun and affordable app with weekly or themed promotions disappeared to be replaced by non existent CS, high shipping fees and glitches too frequent to be brushed off. Save your money and just find your seller’s website or insta.
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Avoid at all costs!
I was there from the beginning of Popshop live. It was a great app that had such a variety of different items and sellers. Customer service was great too! Until they got greedy over 2 years ago. Shipping cost increased to where it was more than what the actual seller website would charge, customer service became non existent if you had an issue(even sellers trying to help would share their emails with CS being ignored or gaslight) and finding stores/sellers who you once loved simply disappeared. Not to mention the more people logging in the more glitches would occur as their servers simply cannot handle the amount of traffic for large audiences.
The once fun and affordable app with weekly or themed promotions disappeared to be replaced by non existent CS, high shipping fees and glitches too frequent to be brushed off. Save your money and just find your seller’s website or insta.
The once fun and affordable app with weekly or themed promotions disappeared to be replaced by non existent CS, high shipping fees and glitches too frequent to be brushed off. Save your money and just find your seller’s website or insta.
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Getting worst
They been trying to update this app everytime - glitches & the app are getting crashed. I have deleted the app/reset my phone and redownload and nothing changes.
App fell off
I was a very consistent shopper on this app, loyal to maaany stores. 3D Retro, VCR Clothing, Atilier Peach, RoseysKawaiiShop, JapanLA, Hans Pins... You name it. I would even make time for their streams. Unfortunately, this app fell off. Sellers began to make their own websites, seek other apps, and do instagram live streams. Very reasonable for them as popshop continuously made changes and increased prices, which led to loss of customers. Now, almost no one goes live and it is very sad to see what it has become. However, I do believe popshop created their own downfall because they clearly cared about the money and not maintaining clients and stores. App was great while it lasted though.
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OnePiece 2.0
Thanks for the fire pulls!!!
Outstanding Customer Service
If you want to find your overseas Disney treasures, Pinhuntress is your gal to help you find them. Not only does she have shopping Lives to easily make purchases she also helps to find any items you would like to get your hands on from parks overseas. Our recent purchase was the Tokyo hamburger ears and crossbody. She was very responsive to my messages and she delivered within just two weeks! I wouldn’t trust any other seller online - only her. ❤️
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Awful customer service
Never got a promotion they said I was going to get. Didn’t hear back. Poor service. Would avoid.
Lots of bugs that need to be fixed
Its always glitching can’t enjoy watching my favorite shops without there being a problem with the app.
Disappointing
I was there from the start when Popshop was live and many new wonderful vendors from existing to starting business. The shipping rates was fair and amazing deals. Now it’s like they are gate keeping and only the best of the best can hang with them. And the shipping rate is way too high for what I purchased which was comic books. What a ripoff. If I could rate zero stars i definitely would. Not a happy customer.
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Unfair and probably illegal
So on may the 4th of 2022 I was on a”Star Wars day” live hosted by a shop called “very neko” and during that live, they teamed up with the team at Popshop live to give away two tickets to galaxies edge. I WON THAT GIVEAWAY. I was in contact with Alex Kochanik in regards to getting my tickets sent to me. He offered me the tickets or $250 shop credit for the app. I chose the tickets because that was my dream trip. I sent him the address I wanted them shipped to and he said he would reach back out tomorrow with info on how to redeem the tickets. That was on May 18th of 2022. I have heard absolutely nothing since. I’ve sent multiple emails with no response. Even asked if I could just get the shop credit instead because at this point I had no hope in ever getting the tickets. I recently moved from that address I had given and went to email him to let him know or ask if it’s too late to change the address so I can figure something out. It was then I got an automated email from gmail that the email is no longer valid. Now I feel defeated, disappointed and highly upset. I’m also angry because as a company, they promised me a prize and haven’t fulfilled it. Or even kept me updated on anything. I’ll be getting in contact with a lawyer to see what options I may have.
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.
N/A
new update only pushes larger creators
one of this app’s recent updates has removed smaller sellers from the main page. if a shop has had less than thirty sellers referred to join, they’re no longer on the main page. I feel like this app used to be great for smaller creators, but that’s changed now. this is awful, and unless something changes, my friends and I will no longer be using this app
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Not a fan of the new update
There are a few things I like about the new update however I don’t like the small circle icons because there’s sellers that I don’t recognize based on their icon. The sellers name should be on them as well. It’s a bit confusing & I just click whoever is live to see who it is.
They won't ship APO
Even if the sellers do ship apo normally through their own websites, this particular platform won't let them print the APO labels, so it will still charge your payment and be listed as 'completed'--without the order ever being fulfilled.
Really discouraging.
Living abroad can be hard enough, to not get a few fun things for myself and the kiddos using this platform/app is just a little sad.
It's a small loophole, but it's one that should get fixed for the (albeit smaller) percentage of people who are assigned an APO as a primary address.
Really discouraging.
Living abroad can be hard enough, to not get a few fun things for myself and the kiddos using this platform/app is just a little sad.
It's a small loophole, but it's one that should get fixed for the (albeit smaller) percentage of people who are assigned an APO as a primary address.
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Love it!
I’m a small shop owner and this app changed my life and shop! It’s so much better than a website and makes the shopping experience just so much fun. Love this app!
Recent allowing r-18 products
They recently started allowing just naked completely bare art being sold. This pops up without warrant or even clicking on the seller. Please if you have children or do not want to watch stay away
HORRIBLE CUSTOMER SERVICE
I won a giveaway of theirs for a $500 credit on a single purchase. I bought an item, which never shipped. After waiting 3 weeks I messaged customer service and had to wait a week and a half for a response. Then another week for them to actually say it was canceled, and they said the code was back on my account. I tried to buy something else, and the code wouldn’t work. Over the course of a month I messaged them roughly 5 times, asking for a new code that would work. They never responded once. It was an absolutely terrible experience, and I was jipped out of my credit due to their lack of care. I DO NOT recommend using this site!
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Okay
Not great not terrible. I’ve had a lot better experience with customer service since I stopped receiving “help” from James and have been getting it from other staff members(he had a tendency to blame the person that had the problem instead of just solving the problem and ignored sellers that needed help that weren’t the young girls on the one show)
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good sellers, but non-existent support from PopshopLive team
As a whole, the idea of this app seems innovative and fun. The sellers are great, the set up is decent, and there are unique items being sold. However, support from the PopshopLive team is completely non-existent. They are unwilling to respond to emails, DMs, or any other form of communication.
For a platform that literally makes money because of the sellers, it’s unacceptable that they’re unwilling to provide even the bare minimum of customer service. They don’t seem to care about sellers (or customers) at all, and instead only on profit.
While I do recommend PSL sellers (there’s many fantastic ones on the app!), please be aware that the PSL support team is abysmal, and try to support sellers directly on their personal websites instead.
For a platform that literally makes money because of the sellers, it’s unacceptable that they’re unwilling to provide even the bare minimum of customer service. They don’t seem to care about sellers (or customers) at all, and instead only on profit.
While I do recommend PSL sellers (there’s many fantastic ones on the app!), please be aware that the PSL support team is abysmal, and try to support sellers directly on their personal websites instead.
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Karen Penn
Love Ashley’s products. It’s fun to build a collection. I love turning everything on!
I’m Ashley’s proud Mom!!! 😃
I’m Ashley’s proud Mom!!! 😃
