Unreliable
I love the idea of a Purple Mattress phone app. It’s easier to reach for the phone than the remote, and it has the capability of controlling both sides of the California King split power base.
But alas, it rarely can establish a Bluetooth connection, and if it does, it does not remain connected. Often it will only recognize one side of the dual mattresses.
I try night after night to get it to pair with the phone. It hasn’t done so for 3 weeks. Tried quitting the app from memory, deleting and reinstalling, turning the phone Bluetooth on/off. Used to be some mysterious combination of those actions would pair it up, but not anymore. :(
But alas, it rarely can establish a Bluetooth connection, and if it does, it does not remain connected. Often it will only recognize one side of the dual mattresses.
I try night after night to get it to pair with the phone. It hasn’t done so for 3 weeks. Tried quitting the app from memory, deleting and reinstalling, turning the phone Bluetooth on/off. Used to be some mysterious combination of those actions would pair it up, but not anymore. :(
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Consistent problems with connecting
About once every 3 months I lose the Bluetooth connection between the app & the PowerBase. No obvious reason. I reset everything and power down. Frustrating when you’ve been in zero gravity - and now stuck there. It’s a convenience problem. The bed & base are amazing. It’s just not great with the app.
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Doesn’t work with new power base.
Reverie, which is who makes the PowerBase, is changing the bluetooth module and this app is not compatible. You need the Reverie Night Stand app if this one won’t see your bed. The Reverie app seems to have more functionality anyway.
Horrible and Useless!
I’ve got the purple mattress and the Powerbase. I wanted to control it from my phone. So I opened the app and it couldn’t find the powerbase even though I was near it and it was on. Forget the app, I’ll just use the classic way of using the remote. Doesn’t even fit the iPhone XS Max screen like come on!
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Wow
I've generally enjoyed my Purple. As a new member I have the pillow, powerbase, seat cushion and mattress. I was dumbfounded whenever I asked support why the app wouldn't connect with my mattress. Instead of any tips, ”We recommend you contact the manufacturer.” I thought I did...its the Purple powerbase?
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Weak, weak connectivity
Can we fix this app? It has potential, but almost never actually works. I have to UNPLUG and REPLUG every time I want to connect to the bed via app. This is not okay. Since many features only work through the app, we don’t get the use of those features … because the app won’t connect.
TimothytenorWaste of time
Don’t even bother with this app bought the purple 4 and PowerBase to which they have modified the power base but never bothered to update the instructions to the new model. Suppose to be simple Bluetooth connection but never could get the base to show up. Even if I had sounds like a pretty worthless app if I had or eventually do ever get it to show up to be able to connect to the app. Pretty poor execution on purples part. Not that a bed needs an app but for you are going to take the time and money to develop and promote one might want to make sure that it works first.
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Almost never works.
You have to fight with the app and pair it quite often if you’re lucky it connects. The sheets are shet- have 2 sets and the bed is about a year and a half old and both sets have holes in them. The bed itself is great however.
Worst app ever
The app won’t stay connected to the bases and reconnection is always hit or miss. For instance I just spent 10 minutes trying to get the app to locate both of the bases on my split king but It only sees one. So I can’t get it to reconnect. Tried deleting and reinstalling app and nothing. Just pretty much useless in my opinion.
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App is constantly loosing connectivity.
App isn’t bad, but I have to download and reinstall every night to reconnect my 2nd base. Also an alarm function would be nice, the ability to save more settings. Could be 5/5 if it tried, but it hardly tries at all.
Horrible software
We love our purple mattress, but I honestly wouldn’t have bought this adjustable bed if I knew it rarely worked with the phone software. The app will only find the bed less than 10% of the time. It is horribly frustrating. Purple won’t allow any returns on the beds, so we are stuck with it.
Great app
I use the app more than I use the remote to the point that the remote is often lost somewhere. Seldomly I have issues with connecting but all I have to do is turn my Bluetooth on and off and it’ll work just fine this app provides the convenience of technology and I love it!
A missed opportunity.
This app is my only disappointment with the Purple company (I have the purple 4 mattress, the PowerBase and the pillow).
The app offers nothing that can’t already be found on the base’s remote. It would be more convenient to use the app instead of reaching for the remote, however the options found in the app are simply dumbed down versions of what the remote offers. I can turn the massage on, but I can’t adjust the intensity. I can adjust the position of the head and foot of the bed, but I can’t save them as presets.
There is no alarm feature (which would have been great). Smart home connectivity would also be a lot of fun. But none of that is offered. The idea of a bed connected to an app opens it up to so many exciting opportunities, and Purple hasn’t even attempted to explore those opportunities.
I would expect nothing from Purple had they not created an app, but they did. And this app is the best argument against its own existence.
The interface isn’t even optimized for the iPhone X screen. However I will say that the Bluetooth connection has worked flawlessly for me.
The app offers nothing that can’t already be found on the base’s remote. It would be more convenient to use the app instead of reaching for the remote, however the options found in the app are simply dumbed down versions of what the remote offers. I can turn the massage on, but I can’t adjust the intensity. I can adjust the position of the head and foot of the bed, but I can’t save them as presets.
There is no alarm feature (which would have been great). Smart home connectivity would also be a lot of fun. But none of that is offered. The idea of a bed connected to an app opens it up to so many exciting opportunities, and Purple hasn’t even attempted to explore those opportunities.
I would expect nothing from Purple had they not created an app, but they did. And this app is the best argument against its own existence.
The interface isn’t even optimized for the iPhone X screen. However I will say that the Bluetooth connection has worked flawlessly for me.
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I wouldn’t buy these power bases again
Starting with the app, I’ve had nothing but horrible connection problems. It will work maybe once every 5 openings of the app, but if the app goes into the background, then it disconnects and restarting the app or phone even hardly helps.
The power bases work well, but the app and connectivity of the beds was a huge selling point. Sit me up to wake me/alarm function promised when released? Nope still not around. I’d never recommend the bed to anyone, as for half the price or less you can buy the exact bed. Marketing and promises got us when it came out, but this has been a joke.
I’d give 3 stars for the bed (knock one for price, one for promised features that never came ) since it’s pretty awesome, but the app is junk.
The power bases work well, but the app and connectivity of the beds was a huge selling point. Sit me up to wake me/alarm function promised when released? Nope still not around. I’d never recommend the bed to anyone, as for half the price or less you can buy the exact bed. Marketing and promises got us when it came out, but this has been a joke.
I’d give 3 stars for the bed (knock one for price, one for promised features that never came ) since it’s pretty awesome, but the app is junk.
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Never works!
The app never functions correctly! The bed is great, but the app is worthless! Makes me wish sometimes I didn’t buy the base! I hope purple get their act together because the app is just junk!!!
It’s awesome when it’s working
I’m bed bound. This bed is everything to me. When the app works, I can control both my side and my husbands side without the need for 2 remotes. Now, it’s not working and I have to keep up with my phone, bed remote, tv remote and satellite remote. Oh and my medication. That’s tons of fun when my 3 year old wants to play. Just make the app work and connect properly with the beds. Thanks.
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Powerbase moves when I am not touching anything
The app is very buggy, when I install it instantly recognizes the two bases. After that it goes downhill. Such as losing connection, randomly switching my modes, and randomly adjusting the bed without me touching the screen. There needs to be something worked out here.
Needs some fixes
I do have a lot of connection issues. But more importantly I can’t adjust the massage intensity from the app. I have to use the remote which is annoying. Please fix! It’d be nice to set a timer on the massager as well.
Spotty and false advertising
They advertised features that the base would work as an alarm and wake you out of sleep, but the app and the remote have no such features. The app doesn’t always want to connect. Talking to customer service they have no interest in correcting the error. Don’t bother with the app and don’t bother with purple products there is better out especially when it comes to customer service.
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Not bad.
Haven't had too much trouble with using the app other than running into a few bugs every now and then with adjustability.
HOWEVER, the massage functions do not work consistently and EVEN BETTER it would be nice to set timers for the massage to TURN ON. I DREAM about having the ability to set the massage function as a morning alarm.. just throwing ideas at you developers.
HOWEVER, the massage functions do not work consistently and EVEN BETTER it would be nice to set timers for the massage to TURN ON. I DREAM about having the ability to set the massage function as a morning alarm.. just throwing ideas at you developers.
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