Can’t even log in
Now doesn’t recognise my email nor my password, even when you submit meter readings they don’t get recognised
Aweful App
I can’t log in for weeks.
App
Totally useless when you have both gas and electricity with pozitive energy
Useless
App is not fit for purpose! I submit meter reading after a struggle for the readings to just disappear! I can’t access bills and then when I think I’ve paid a bill Im
Informed I haven’t by email from a private email address which I don’t open so then get changed £50 for none payment.
Totally awful
Informed I haven’t by email from a private email address which I don’t open so then get changed £50 for none payment.
Totally awful
Hı
Hello, when I enter my online account, it only says the amount to be paid. Why don't you add our detailed invoice? Thankyou
Electric bills
Terrible app to use zero star would be better
Chaotic
The app is as bad as the customer service totally and absolutely rubbish these people should not be allowed to trade in the UK
One star is too high
Like everything else regarding Pozitive the app is useless.
A five year old could do better
Very poor user experience. Limiting input and receiving info. If you bypass the app and email PE, they refer you back to the app, which doesn’t work.
Access
Cant access app or website outside of UK.
No easy access to ongoing “raised queries”.
Therefore making communication almost impossible esp since the company (Pozitive) have moved away from email communication
No easy access to ongoing “raised queries”.
Therefore making communication almost impossible esp since the company (Pozitive) have moved away from email communication
Just a s…..
Can’t open and see your bills
Wssc
Very poor and clunky site, 🥺
You need to invest in some upto date tech i think.
You need to invest in some upto date tech i think.
Why are site addresses not listed
Needs site address accessible on site list for ease of adding meter reads
Utter garbage
What a waste of my time even looking at this app. Obviously designed by a blind man on a galloping horse with one arm after a night out and a curry darting for a toilet.
Better than…
Better (slightly) than the online portal which is so awful it’s unbelievable!
Damon brown
This app never loads , you cannot access any bill info or any statements! It’s rubbish!!!
100% Broken. 100% Useless
For a major energy company to have an antiquated app the does not have a single working go function is further proof of the total disregard the companies have for their customers. A waste of time.
Can’t switch between accounts
I have four meters to read and cannot switch between these via the app. Archaic!
Rubbish
All rubbish like the company
Basic and clunky
It’s not even possible to view your bills in this app, only download pdfs. There’s information about past meter readings. It’s difficult to imagine a less sophisticated app and one with a less elegant design. Maybe they could get an improved version as a school project? Disappointing.
