Premo Strategies

Premo Strategies brings enterprise IT support management to your fingertips. Whether you're a support technician managing infrastructure or a customer tracking your support requests, our app keeps you connected to your IT services 24/7. FOR IT SUPPORT STAFF: • Real-time dashboard with ticket statistics, SLA compliance metrics, and infrastructure status • Manage tickets - update status, change priority, add internal notes for team collaboration • Monitor Windows servers and workstations with live performance metrics (CPU, memory, disk) • Track Active Directory, DNS, DHCP, and backup system health • Receive push notifications for SLA warnings and critical infrastructure alerts • View and manage UPS device status and power events FOR CUSTOMERS: • Create and track IT support tickets with ease • Add attachments including photos and documents to your tickets • Get real-time updates when your tickets are updated or resolved • Talk directly to our AI voice assistant for immediate support • Monitor your organization's UPS devices and power status • View your SLA compliance and service metrics KEY FEATURES: • Secure authentication with Face ID, Touch ID, or password • Sign in with Apple, Google, or Microsoft accounts • Two-factor authentication for enhanced security • Push notifications for ticket updates and critical alerts • Role-based access - see only what's relevant to you • Dark mode support for comfortable viewing Premo Strategies is designed for businesses who rely on managed IT services. Stay connected to your IT infrastructure and support team from anywhere. Questions or feedback? Contact us at support@premostrategies.com