Not user-friendly
Response from developer
I am truly sorry to hear about your extremely disappointing experience with our product. Your feedback is invaluable, and we are committed to resolving these issues and making things right for you and to improve the product. Here's how we plan to address your concerns: Reliability and Saving Issues: The fact that you "can’t even use it every time" and that it "doesn’t save" anything are critical bugs that need immediate investigation. Our technical team will prioritize identifying and fixing these issues, but it will be helpful with a more detailed description of what exactly is failing to load or save. Insufficient Tutorials and Guidance: We recognize that our current guidance is insufficient, making the product complicated to use. We will develop more comprehensive, step-by-step tutorials and improved documentation to ensure you can easily understand and utilize all features. A "reset tutorial feature" is ready in the next version and will shortly be available. Regarding Your Investment: We absolutely do not want you to feel you've wasted your money. Once we understand the specific issues you're facing, we will discuss appropriate options, which could include a refund, an extension of your subscription once issues are resolved, or other forms of compensation. We are dedicated to improving our product and regaining your trust, so please contact us directly at support@avimedia.no. This will allow us to provide personalized assistance to resolve your situation promptly.
Buggy
Response from developer
We are very sorry to hear you've experienced issues with saving items and categories in the app. We understand how frustrating this can be. We want to assure you that we've identified the root cause of this bug and have released a fix in our latest update. Please update your app to the newest version (2.23), and you should find that the saving functionality is now working correctly. If you continue to experience any problems after updating, please don't hesitate to reach out to us at support@avimedia.no. We genuinely appreciate you bringing this to our attention and are committed to ensuring a smooth experience for all our users. As a token of our apology for the inconvenience, please contact us at the same address to receive a free (yearly) premium subscription.
Great Concept But Poor Execution!
Response from developer
We are so incredibly sorry to hear about your experience! We understand how frustrating it must be to spend hours adding data, only to have it deleted and reset to defaults. This is definitely not the experience we want for our users, and we sincerely apologize for the significant inconvenience and wasted time this has caused you. We take bug reports, especially those involving data loss, very seriously, and we are actively investigating this issue as a top priority. A new version has now been submitted to the app store, hopefully fixing the problem. Could you please reach out to us directly at support@avimedia.no with more details? Any information you can provide, such as the device you're using, the app version, and the steps you took leading up to the data loss, would be incredibly helpful in pinpointing and resolving this issue. We are truly committed to improving the app, and we deeply appreciate you bringing this issue to our attention. Your feedback is vital, and we hope to regain your trust by addressing these problems promptly. As a token of our apology for the inconvenience and in recognition of your efforts, we would like to offer you a free yearly premium subscription.
