Prime Sportsbook User Reviews

Name: Prime Sportsbook-OH
Rating: 2.9 (97 reviews)

OutTheGate Inc

Customer Experience

Positive experience24.4% of reviews

Neutral7.3% of reviews

Negative experience68.3% of reviews

~ Based on 41 written reviews from the US App Store.

Is Prime Sportsbook Safe?

Prime Sportsbook-OH has mixed safety signals based on user ratings. AppsHunter Safety Score for Prime Sportsbook is 60/100.

This assessment is based on 97 user ratings, with an App Store average of 2.9/5.

Safety Analysis

47.4% of ratings point to a safe experience

3.1% of ratings suggest some concerns

49.5% of ratings point to a risky experience

~ Based on 97 App Store ratings for Prime Sportsbook.

Is Prime Sportsbook Legit?

Prime Sportsbook-OH appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Prime Sportsbook is 75/100.

Based on 75 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Customer Support Review

Had a withdrawal issue associated with the rollover amounts and recently moving to another state. I’ve interacted with customer support a couple of times with other sportsbooks that I don’t want to name directly, so as a person I try not to message customer supports often unless I have to. Wasn’t looking forward to doing it, but these guys actually seem on the up and up, they fixed my issue same day and it took like an hour. They’re fair and for people that just want a betting platform where their money goes further, I appreciate that mission. Glad they’re expanding states too or I might have been cooked, but they seem genuinely driven by their mission and they’re making some big moves recently. Hope they open in more states though lol

guy who writes too much

2 months ago

Response from developer

Hey guy who writes too much, thank you for taking the time to write about your experience and the 5 star review! Our goal is to provide a frictionless experience for the customer while supporting customer service needs with a dedicated team of human beings. We update and improve our product almost weekly with our goal of creating and maintaining a fair licensed betting platform that is available all types of sports bettors. We've come a long way and look forward to what's to come!

Decent

Solid book, reload bonuses are fun, but the sessions are too quick. Having to enter the random username and Pw every single time is brutal

Jrobes3

3 months ago

Stay away!

The bonus is a scam, nothing even close to any other Sportsbook out there.

nmorty33

3 months ago

Bonus and Withdrawal

No Bonus awarded like stated in the promo and then when cashing out wanted bank statements to verify, never been asked by any other books
Dowlnloader beware

Dedub5

3 months ago

Read the terms about “rollover “

Be careful I deposited 200 to get the free 200 and I won but they wouldn’t let me withdraw until I wagered 1000 in what they call a “rollover “ . I closed my account , I wish I would have know before I wasted my money

Jb1136

4 months ago

Response from developer

Hi Jb, thank you for taking the time to leave your feedback. We’re sorry your experience with the $200 deposit match bonus was frustrating. Like most sportsbooks, our deposit-match promotions include standard playthrough requirements to keep things fair for everyone and prevent bonus abuse.

Terrible app

Sucks

ndnxjdksidjc

4 months ago

Simple, but effective

Customer support is great in the app, market offering is ample, no complaints. Very basic, but no BS either.

Ragone15

5 months ago

Response from developer

Appreciate the 4 star review Ragone! Would love to know what would have earned a 5 star review as we're always looking to improve. If you would support@primesports.com with any additional feedback, it would be appreciated.

App doesn’t work

The app never works, and has trouble picking up your location even on WiFi. I am 20 miles from any other state. They also have some of the worst rollover requirements I have ever seen.

82847$4!;!!;

5 months ago

Response from developer

Hi, we're sorry to hear your frustrations when utilizing the platform. We'd be happy to troubleshoot any geolocation issues you may be running into when using the platform. Our CS team is standing by to assist. Bonus abuse is a tough problem to overcome as a sportsbook. While we want to give out bonuses, we also need a way to prevent this type of abuse. The rollover is a way to allow us to distribute bonuses while protecting against abuse.

Rollovers are insane

Would have been up money but instead I have to bet double my deposit and lose money. I will not be using this app again

Jmoho13

6 months ago

DO NOT USE THIS APP

This app forces you to put your money at 100% risk due to the fact you have to win double your deposit to be able to withdraw, so for example: you deposit $100, in order to withdraw it, you have to place enough bets to then go over that $100 in order to withdraw it. These people are greedy and lie

DBD Reviews

8 months ago

Response from developer

Hi DBD, the terms and conditions are clearly stated in the Help Center. We offer a first time deposit offer to everyone who signs up which gives you access to bonus bets immediately after depositing. The rollover requirement prevents bonus abusers from using the bonus and leaving without playing through their cash deposit.

i love this app

it’s perfect

Silly Hop 216

8 months ago

Will free roll you any chance they get

Awful book. If you win on it they will most likely void your bet and say it was an error line and if you lose they will let it ride. Don’t play here. It’s obvious they’re filing for bankruptcy.

NateF19955

8 months ago

Response from developer

Hi Nate, I'm sorry to hear about your frustrating experience. We'd like to explore what occurred during this instance. Please email us at support@primesports.com or chat in so our support team can review it.

Pretty good

Needs some more markets, preferably golf

ty diddy

9 months ago

Absolute horrible book

If you are addicted to gambling switch over to this Sportsbook they’ll make you want to stop betting all together

EricM327

9 months ago

Doesn’t work

It needs a lot of work before this should be considered a legal app.

AardvarkAadam

9 months ago

Not good

This is the worst Sportsbook app out there.

dhxnnakznsnenxb

10 months ago

Not for live bettors

Terrible for live bettors doesn’t show any scores

Onbagchase

10 months ago

Frustrating

App requires constant 2FA. Which is especially tedious here due to it only being 5 digits rather than the universal 6 digits, and is not able to be cut and pasted. Also, since launch passwords are not case sensitive.

ooooooookl

a year ago

Response from developer

Hi, 2FA is a required form of authentication set by the regulatory body in Ohio. As a licensed sportsbook, we must adhere to their policies; however, it sounds like you may be getting it more than anticipated. I would love the opportunity to resolve this issue. Could you chat into the CS line and mention this review? I'll assist as best I can. Thanks!

A necessary out for shopping

If you shop prices, you need them in your arsenal

sacramentopete

a year ago

Response from developer

Couldn't agree more! Thank you for the kind review!

Great Service!

Had an issue with a deposit. Used the chat and Kiara worked quickly to resolve the issue and credit the funds to my SportsBook account. She even called me to let me know it had been resolved. Always appreciate great service!

PapaG5