Make Adjustments
Instead of the officer needing to be assigned to a specific group by a coordinator, the program should be designed to be seen by all when a job is created and posted. Specifically, anyone within that jobs demographic location/region should be able to see the available posting. With the option to limit who can see the postings.
This was a feature that was utilized on a similar app (we’ll just refer to as Roll Call Tek). Since Protos acquired both, then they should get with the developers and model this after that or make some minor changes. Definitely for the better.
From a coordinator’s perspective this current app, isn’t it.
With the other one, it gave the coordinator so much more admin access that could make things much more efficient. Modifying shifts, adjusting times, pay, assigning shifts etc.
It also helped staffed an open shift faster and in return that benefits the client. The client is the main objective that we want to take care of.
Response from developer
Thank you for taking the time to share such detailed and thoughtful feedback — this is exactly the kind of insight that helps us continuously improve our products. The vision you're describing — where coordinators have more scheduling control and improved workforce insights yielding better result for the client — is precisely the direction we're heading. We're excited to share that several features are already in development that will directly address some of the enhancements you've outlined. We think you're going to love what's coming. We hear you, and we're building for you. Stay with us — the best is ahead. If you would like to discuss more or share additional feedback, feel free to reach out to us at product@protossecuritiy.com
Job posting don’t send notifications
Response from developer
To fix alert issues, check your iPhone Settings > Notifications > Protos Select and ensure notifications are enabled. Also, in the app, go to the hamburger menu > Settings, and toggle desired notifications to purple. If you are still experiencing issue with receiving notifications, please reach out to us at product@protossecurity.com.
Unprofessionalism by support Team/ Notifications
On top of that, I’ve missed job opportunities because there’s no alert or notification letting you know when something opens up. And the payment process is not what they advertise. They claim payment takes 24–48 hours, but mine took almost five days! Completely unacceptable.
Apps like RK at least give you the option to cash out after your job is done. With this one, I’m honestly afraid to even reach out at this point.Something needs to change!
Response from developer
We’re sorry for your experience—this is not the standard Protos aims to provide. Payments may take 3–5 business days due to banking timelines, and we’re working to improve earnings visibility. Please ensure app notifications are enabled to receive job alerts. If issues continue, contact product@protossecurity.com for support.
Garbage non functional
Notifications Need work
Response from developer
To fix alert issues, check your iPhone Settings > Notifications > Protos Select and ensure notifications are enabled. Also, in the app, go to the hamburger menu > Settings, and toggle desired notifications to purple. If you are still experiencing issue with receiving notifications, please reach out to us at product@protossecurity.com.
Not the best app at all.
Response from developer
Thanks for your feedback. To clarify, shifts are first-come, first-served. We’re actively improving the mobile experience to make claiming shifts easier and more consistent. If issues persist, please reach out to us at product@protossecurity.com so we can investigate and help directly.
Poor
No Notifications
As of 9/15/24, I wanted to update this review. I was contacted by a product manager to discuss the issues. Since then there has been resolutions to all my concerns. If you have any questions or concerns I’m sure you will receive the same courtesy. Thanks for the efforts!
Response from developer
Sorry for the trouble. To fix alert issues, check your iPhone Settings > Notifications > Protos Select and ensure notifications are enabled. Also, in the app, go to the hamburger menu > Settings, and toggle desired notifications to purple. Contact support if needed.
No Notifications
Response from developer
Sorry for the trouble. To fix alert issues, check your iPhone Settings > Notifications > Protos Select and ensure notifications are enabled. Also, in the app, go to the hamburger menu > Settings, and toggle desired notifications to purple. Contact support if needed.
