PubliBike (Zone 2) User Reviews

Name: PubliBike (Zone 2)
Rating: 2.5 (25 reviews)

PubliBike (Zone 2)

PubliBike AG

✈️ Travel

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Doesn’t work

Just tried to use this app in Bern and it was useless. Had me pay to register and none of the three bikes I tried worked. Just scanned and beeped and did nothing. I would like to get my deposit refunded

Ihatepublibike

4 months ago

Super! works perfectly

easy and intuitive to use

cnwton

a year ago

Buggy

Previous app started to crash at launch. Newest version does not recognise that Bluetooth is on.

Philtravel

2 years ago

Best public bikes and expensier

Ir is really expensive but I‘vê Never Seen that Qualität in other places.

borbabruno

2 years ago

Pessimi

Non sono solito perdere tempo con recensioni positive o negative che siano, ma in questo caso è doveroso.
Ho pagato l’abbonamento perché prendo ogni giorno le bici, soldi buttati!
1. In tutto il Ticino ci saranno si e no 10 bici elettriche contate.
2. Almeno 1 bici su 3 non funziona (batteria o problemi vari) quindi inutilizzabile.
3. L’altro giorno facendo il mio percorso di routine (10 minuti di pedalata), poso la bicicletta in stazione e cosa succede? La sera la ritrovo lì che non si era correttamente bloccata e quindi ho dovuto pagare 10 ore di utilizzo. Il punto qual è? Cerco di contattare l’assistenza senza MAI, MAI ricevere alcuna risposta.

Regalo 1 stella per l’idea green, per il resto non ne vale neanche mezza.

Marcof99

2 years ago

Non ci sono bici in giro

L’idea è buona, il problema principale è che ci sono pochissime bici in giro (almeno a Losanna) e spesso sono anche mal funzionanti. Sarebbe opportuno aggiungere più biciclette

Well_23

2 years ago

Don’t get this app unless you like being frustrated

Wanted to rent a bike in Lugano. It took over twenty minutes for them to verify my debit card, then when I tried to finally pay they said it hadn’t been confirmed despite entering the code prompted by my bank. Terrible app, I expected better Switzerland…

bfoster69

2 years ago

Update = App stürzt sofort beim Öffnen ab

Wurde zu einem Update aufgefordert, da die App sonst bald nicht mehr funktioniert.
Update gemacht: jetzt gehts gar nicht mehr.
Also doch laufen, Schade

Bob berlin

2 years ago

Bikes eher für Kurzstrecke geeignet, Pricing unklar

Für eine 30 km Strecke konnten wir mit dennVelos auf flacher Strecke einigermassen fahren. Die kleinen Reifen tun ihr übriges.

Über die Josten pro Stunde oder was z.B. eine 4 stündige Leihe kostet gab es keinen Hinweis.

In Lausanne haben wir uns schwer getan, 3 Räder gleichzeitig für eine Leihe zu finden….

Sehr viel room for improvement vorhanden in der Hardware aber auch Software.

Hein20001

2 years ago

Response from developer

Bikesharing ist für Kurzstrecken in der Stadt vorgesehen (das ist aber auch in diversen deutschen Städten so). Es gibt einen Spezialtarif Tageskarte für Ausflügler und es gibt andere Anbieter (mit grossen Rädern) für (Mehr-)Tagesausflüge. Die Tarife sind bei der Auswahl des Abos präzise aufgeführt. Beste Grüsse von deinem PubliBike + Velospot Team

Expensive

The most expensive public bike service I’ve ever seen in my life. Which is why no one uses it in case you haven’t noticed.

Poor Fribourg

2 years ago

Response from developer

Thank you for taking the time to give us feedback. We strive to provide the best possible service to all our customers. We are sorry that we did not meet your expectations. We are always looking for ways to improve our service and your feedback is therefore valuable to us. Your PubliBike Team

Funktioniert leider nicht

Entsperren des Schloss funktioniert nach pausieren nicht . Erscheint ständige Fehlermeldung. Wenn man die anderen Rezensionen liest, erkennt man , dass das wohl ständig passiert. Kundenservice wenig hilfreich.

Bkloeckner

3 years ago

Scammed

I picked up a bike for a quick ride of about 20 mins and left it in the designated area. A day later I get a notification the bike has been out for an whole day and to return it. I was reassured by the app and sign on the return area that if it has been returned properly there is nothing to worry about. Then I get charged 50 chf in the middle of the night. Customer service has not yet responded even though it has been several days. Stole my money and ran. I will be soon doing a chargeback if they do not respond. This is ridiculous.

Poqqers

3 years ago

Response from developer

Hello, Thank you for your feedback. We are sorry that you had a negative experience. Unfortunately, we are currently facing an increase in requests, which is why it may take up to 10 days to process your request. Best regards, your PubliBike Team

Bike lost

I lost a bike a month ago because of my own fault and the support team put a lot of effort to find the bike. They are very proffesional.
At the end, they found it and returned to the station without having to pay the bike.
Don’t forget to lock your bikes ;)

jav1s3

4 years ago

Response from developer

Hi there Thank you for your nice comment. Yes, it makes us happy to find the bikes again, when they got lost. Best regards, your PubliBike team

Terrible Service & Terrible App

We installed this app to be able to use it in Bern.
Technically you use it, and it should have 1 clear button to END the ride. It just showed paused, and after reading through the Q&A we realized that paused changes to end if not used. That is the stupidest thing ever.
We didn’t know about it and we saw that our paused bike is for more than an our, so we tried unlocking it and locking again, so it locks properly may be. And we got charged for an hour and some change. And in reality we had used it only for a minute. I am sure the tech support can see how many minutes the bike was ridden.
Even if you are tempted to ride these bikes, I would highly recommend against it. Rather, lime scooters are much better options.

tans149

4 years ago

Response from developer

Hello We are sorry to hear, that you expected another way, our bikesharing works. We have stations, where you have to return the bikes to. We have physical locks, that you need to close with your hand. In the app, we inform you about your open rides. We have no client "tans149" in our system. Best regards, your PubliBike Team

Garbage

App keeps signing out, disables password managers, and then imposes arbitrary 5 minute delay before you can use it. Ridiculous, I’ll just use one of the many better competitors who are not complete jerks.

EDIT: The developer response makes no sense. If instead of jumping to conclusions you took a bug report, maybe the app wouldn’t be rated 2/5. Ridiculous to assume that everyone who has a problem must be doing something wrong.

t8robot

4 years ago

Response from developer

Hello, you can use our system with 2 mobile phones. If you add a third phone, the oldest phone is getting disconnected and then you have to wait again 5 minutes. Please don't share your account, PubliBike accounts are personal. We gladly analyse your case, give us your real name: https://www.publibike.ch/de/publibike/contact Best regards, your PubliBike Team

Cost me 230 CHF :-(

The app doesn’t clearly show the cost per ride or if your annual subscription has expired - these are hidden in the menu system. Not realising my subscription had expired I got a surprise bill of 230 CHF for 1 month. Publibike refused to refund this amount. So be warned - you can get hit by a large bill unexpectedly. I wish I’d put this money towards a new bike instead of using publibike. Another issue is that the app needs to be closed and opened sometimes to correctly show the number of bikes at a station. My final complaint is that it doesn’t show the remaining battery charge on a ebike - I often got half way into a ride and the battery died. Apart from these complaints , it is a great app and if they fixed these design errors I would give it 5 stars.

CaptainBligh1789

4 years ago

Response from developer

Thank you for your feedback. - When you subscription nears the end of the year, you receive an email informing you of that fact and if you do nothing, that you will continue with B-Quick (no annual fee, but pay-per-use). In the app you see all informations about your recent rides, including costs. - When you click on the icon of a station, and there on details, you see the updated details of all the (e-)bikes at that station. - at the station, the battery charge of each e-bike is shown, but spring is coming, so the e-bike will be much more fun. Best regards, your PubliBike team

Fonctionnel !

Suppression de mon avis précédent.

*Cdp86*

4 years ago

Response from developer

Bonjour, désolée que ton expérience avec notre service n'a pas été à la hauteur de tes espérances. Nous sommes en train de travailler sur une nouvelle mise à jour et cela devrait régler les points mentionnés. Merci pour ta patience. Ton équipe PubliBike

Es reicht. STOP.

Es reicht. Liebe CH Post AG: bitte einmal komplett das PubliBike – Team auswechseln, und dann gewissenhaft neu aufsetzen. Wenn man diese App braucht, funktioniert sie nicht. Immer wieder. So schade um das tolle Konzept. Aber es braucht halt schon auch ein bisschen Qualitätssicherung – und nicht nur Kunden-Beruhigungstexte.

LeMerlot

5 years ago

Response from developer

Guten Morgen Gesten gab es über 5'000 erfolgreiche Ausleihen mit dem iPhone, so schlecht kann das Produkt nicht sein. Wenn der Kunde etwas nicht hinkriegt, dann braucht es halt schon konkretere Fehlerbeschreibungen, über unseren Chat erreichst du das Team und kannst die Fehler präzise schildern. Hier gibt es als Erstes ein kurzes Video (30s), das zeigt, wie man das Velo öffnen kann: https://bit.ly/3dWlGYz. Beste Grüsse. Dein PubliBike Team

swindle

The idea of renting bicycles is great, but every time we use them to go somewhere, I end up paying 20 chf or even 50 chf.

LC2410

5 years ago

Response from developer

Hello, thank you for your feedback. The max you can pay for a rental is CHF 20.- or CHF 40.- for an e-bike. There is a fix amount for the 30 first minutes, and then you pay CHF 0.10 per extra minute.