Good but needs to change some things
Okay I really love that they make sure your dog is safe before it’s shipped by I don’t like one thing about the app why are the dogs so expensive like can’t you have a cheap dogs section or like 800 dollar dogs
Buyer be aware
We found a pup “ready’ for travel and bought it. That was 3 weeks ago. No communication and no updates on their ap, which btw doesn’t work properly. Did the pup die?? Get sick??
I have no one to blame but myself for not checking the reviews. If you like horrible & deceptive service, like to gamble then Puppy Spot is the spot to be.
Extremely important; The filters do not allow a ‘distance from you” search option. My puppy turned out to be 1500 miles away. Imagine the stress on a 11 wk pup being transported that far in the winter??
The 1 star I gave them is being generous.
I have no one to blame but myself for not checking the reviews. If you like horrible & deceptive service, like to gamble then Puppy Spot is the spot to be.
Extremely important; The filters do not allow a ‘distance from you” search option. My puppy turned out to be 1500 miles away. Imagine the stress on a 11 wk pup being transported that far in the winter??
The 1 star I gave them is being generous.
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Buggy
When clicking on the “more info” button the app closes down and exits. Not a confidence builder.
Disappointed
September 18,2022
I first ordered my Chihuahua baby at 7 wks and she was only 2 1/2 lbs. We had to wait until she was at least 10 wks and 3 lbs for transportation. We received a call from PuppySpot that she passed her Vet examination and was well enough for transport. We finally received her at 10 wks and 3 1/4 lbs on September 10. The communications were fair with PuppySpot and I actually got a phone call from the breeder. I was actually contacted Rt. 62 who transported her and give me more information then PuppySpot. We had a Vet appointment on September 17, the Vet said she seemed in good health. We left a stool sample with the Vet. This is when it went down hill. The Vet called us the next day and told us she had Giardia, a parasite in the intestines which is very contagious even to humans. I called PuppySpot immediately and left a message and was never called back. For the price I paid I never expected my puppy to have this parasite plus I really thought the communication with PuppySpot was horrible. Think twice about buying from PuppySpot !!!!
I first ordered my Chihuahua baby at 7 wks and she was only 2 1/2 lbs. We had to wait until she was at least 10 wks and 3 lbs for transportation. We received a call from PuppySpot that she passed her Vet examination and was well enough for transport. We finally received her at 10 wks and 3 1/4 lbs on September 10. The communications were fair with PuppySpot and I actually got a phone call from the breeder. I was actually contacted Rt. 62 who transported her and give me more information then PuppySpot. We had a Vet appointment on September 17, the Vet said she seemed in good health. We left a stool sample with the Vet. This is when it went down hill. The Vet called us the next day and told us she had Giardia, a parasite in the intestines which is very contagious even to humans. I called PuppySpot immediately and left a message and was never called back. For the price I paid I never expected my puppy to have this parasite plus I really thought the communication with PuppySpot was horrible. Think twice about buying from PuppySpot !!!!
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Easy to work with but my dog got parvo
They were very attentive and give you a lot of updates and tips before getting your dog, pick up with easy. But unfortunately my puppy got parvo which can only be transferred from dog to dog when they are not fully vaccinated for it, my puppy was transported in a van with I don’t even know how many other dogs that only have the same level of treatment that he does. He is doing fine now but parvo is deadly. So if your new puppy is having any blood in his poops or throwing up I would highly suggest taking him to the vet to get it caught early
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Thank you
It is so helpful with letting you know everything they you need to know
The worst experience ever
Stay far, far away from this company. They follow up within seconds before you purchase the dog but after that, you’re constantly ignored, sent to an outsourced call center with people who can’t answer questions and told countless lies about when your dog is to arrive. There is zero communication and they do not fly your dog private like they market. Instead my dog was shipped with SIXTEEN others. Erin the puppy manager is so rude and passive aggressive. I will never purchase from them again.
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Do NOT buy a dog here before reading this
I bought my Pomeranian in 2020. Once I picked him up from the airport, it was very apparent that the flight had taken a toll on his mental health. He was very frightened every time we had to travel anywhere in a moving vehicle and had extreme anxiety on top of separation anxiety. Fast forward a year and half and my dog gets sick and passed from a genetic defect. I followed all of Puppy Spots requirements for his “guarantee” and after submitting all my paperwork I NEVER heard back from my “Puppy Manager”. I’ve been so heartbroken since my pup died. Please support local shelters and adoption before you come here and get a sick puppy. I will NEVER work with this company again. I would leave zero stars if possible.
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Terrible customer service, tons of scams
I had a dog to be delivered and they tried to swap it out with another gender even… luckily I noticed and cancelled the delivery. Furthermore they still tried to give me the wrong dog after I said it clearly was not the one we purchased. DO NOT USE THIS APP
PuppySpot sick puppies
I will warn you about PuppySpot. Look at page 2 and page 3 of your google review search. I wish I had. The honest reality is they are a puppy mill broker that sells sick puppies for incredibly high rates. Our puppy arrived in a van and the driver was frantically cleaning up diarrhea. He knew it was because the puppy was very sick, with parasites. Don’t believe the PuppySpot made up reviews. There is a reason they pay for their reviews to come up number one on the google search list….
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PUPPY ID DONT Exist
It keeps saying my puppy ID does not exist even after I purchased a puppy.
Wow
For the price it cost to purchase a dog I was hoping that the app and website to be top of the line.
They both are not working and I tried on multiple devices. I even tried on friends devices and it still was not working.
I could have gotten a puppy for less than half the price, same breed, and wouldn’t have needed to have it flown in.
But because of the way this company described their system and management, I thought the price was worth it for better service.
To anyone reading this, please, please, look for a closer option or even rescue. This company needs a rude awakening and needs to treat its customer better and not gauge them and then leave them without any information or communication.
Thank you for visiting my tedtalk.
They both are not working and I tried on multiple devices. I even tried on friends devices and it still was not working.
I could have gotten a puppy for less than half the price, same breed, and wouldn’t have needed to have it flown in.
But because of the way this company described their system and management, I thought the price was worth it for better service.
To anyone reading this, please, please, look for a closer option or even rescue. This company needs a rude awakening and needs to treat its customer better and not gauge them and then leave them without any information or communication.
Thank you for visiting my tedtalk.
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Stella Bella
When I was looking for my perfect puppy I was looking at a few different sites. I had done my research on the PuppySpot and I didn’t like the reviews. I decided not to go with the PuppySpot based on those reviews. Then they called me. Their website is very similar and has the same colors as the company I thought I was going through. I ended up buying my dog after speaking to one of the associates. I then realized I went with the wrong company. I was scared. I probably annoyed the staff with the amount of calls and emails I sent to them. The staff were extremely responsive and always very polite. Everything went smoothly. We have our little Stella :) . When she arrived she was clean and she was sweet as a button. She came with all her veterinarian documents. I’m very impressed with the service and I would highly recommend the PuppySpot. I’m so happy I picked up their phone call and made the mistake I made.
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Love it!
We just got the app and all, but the people are so nice! They help you with any questions! And the app so far, LOVE IT! Most of all, they are friendly! I recommend PuppySpot, and pass it on to your friends like our friend did! Our Havanese Issac is on his way! We are renaming him Mofli. We knew he was perfect at the moment and I am but now was SOOOOO impatient. But when our staff told us about the app, we got it, I was more calm and was about to explode! This app takes your worries away!
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PUPPY MILL BREEDERS
I purchased a puppy from PuppySpot for an exorbitant amount of money, which I chose to do based on the company's guarantee of work with reputable breeders - never puppy mill breeders, and its promise of exceptional veterinarian care for all puppies, including a final full exam 1-3 days prior to coming home. I received my puppy on March 11th and ended up going to my own vet the very next day, which has set off a series of visits in the last six weeks for a variety of issues. The second I met my 5 1/2 month old, 4 lb puppy, it was clear she was underweight. All you had to do was pick her up and feel her bones sticking out. She was also itching non-stop and exhibited extreme fear with people, especially men. When I visited the vet on day two of her being home, he confirmed that she was underweight, had a skin irritation and, as eventually determined after blood tests, had a Giardia infection. She also had to be muzzled at the vet due to her aggression and biting. All of these issues, as well as others that we are only now finding out about, would have been detected on sight alone, let alone testing, if, in fact, the breeder had his/her eye on the puppy and the PuppySpot vet did his/her job correctly. To this day, six weeks later, my puppy is still fearful of people and aggressive towards men. A computer teacher came to the house today and my puppy ran under a table and was shaking. My licensed trainer said it is clear this puppy was not socialized at all with people and that she had little to no affection. Socialization of puppies is also a guarantee that PuppySpot promotes but clearly does not implement with its breeders. After a while of running to and from the vet I started to dig into things. The breeder from which PuppySpot got my puppy was cited in 2017 for having malnourished animals. This breeder had also experienced a great deal of complaints over the years and eventually changed its name, but continues to operate under the same company umbrella. I also found out PuppySpot used to have a different name as well; they operated for many years under a different name, dealt with a lot of complaints, and then changed their name, but still operate as the same company. I have tried and tried and tried to get information on how exactly my puppy was raised and where. It is clear that she was kept in a cage and just had her food and water changed daily, if that!, without any regard as to whether she ate it or not or how she was. But, I wanted to know for sure. I also wanted to be reimbursed for the nearly $2,000 that I have paid in medical bills for issues that my puppy came to me with. I have been yanked around from one call center rep to the next, and then from one department to the next. I finally had the ear of the associate general counsel who said she would assist me with getting the answers and the reimbursements, and yet, even though she promised to provide me with everything over two weeks ago, I have no information or reimbursement. At this point, I am grateful for the opportunity to have saved my puppy and I hope to heal her with the proper care and love. But, at the end of the day, it is clear to me that PuppySpot is interested only in transactions with no care whatsoever for animals and no oversight whatsoever with breeders. Their only interest is in making a buck on sales on puppies from puppy mill breeders who are more than happy to provide many, many uncared for puppies that go home with terrible health issues. All you have to do is read the many reviews on the Better Business Bureau and all over the internet to see how many PuppySpot customers are home with or who have lost sick puppies, all due to the fact that PuppySpot made promises that they did not keep and they did not require their "vendors" to keep, with the end result leading to sick, helpless animals. PuppySpot, along with its cadre of breeders, should be cited with violations and shuttered for good. Shame on them for their total disregard for the lives of the animals they based their livelihoods on. Shame on them!
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Mixed feelings
So I was very reluctant to get a puppy this way. I really wanted to adopt and meet my pup in person however the breed I really wanted is rarely available here for adoption. When I first inquired I got an immediate response and the girl assisting me was fantastic. Once I paid everything (which was A LOT) things did start to get a little less fantastic. I was told several times the puppy was all ready to go and I should expect him mid month. Then when the date got sent to me it was 10 days past that. Doesn’t sound like a big deal but I really wanted to get training and bonding with him right away. Also, the date was not very convenient since my job was changing and I was told many times he was ready and could get him mid month. Then I was promised updated pictures which 2 weeks later I still have not received. The girl I worked with never told me she would no longer be my contact so I am dealing with a puppy manager. She is nice enough but I found the responses I am getting to be passive aggressively rude, stating that they followed up and that’s all they are required to do. I find that unacceptable considering the price I am paying for this service. I am just praying I get this dog this coming weekend and it’s the dog I asked for since the breeder can’t be bothered to send a few updated photos.
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Great service; just okay app
I will try to divorce my review of the app from that of the service.
As a service, PuppySpot delivers. My baby is 10 months old, as sweet as can be, and despite a really rocky start where he would cry all night and poop a lot in his crate, which made me question why I would ever adopt a puppy, I wouldn’t trade him for anything. He was healthy and immediately loving and trusting of all humans. I feel like they actually do look into the breeders to ensure there is no abuse or puppy mill breeders. They even kept him with his mom an extra couple of weeks because they determined he wasn’t ready to leave her by the expected delivery date, which I definitely appreciate. Places that just care about the money and not about the health of the dogs would’ve taken him regardless, but this, to me, shows they actually care.
One thing though I didn’t really like is that I also live in Southern California and could have driven up to Riverside where the breeder is located to pick him up myself. But they still required me to do the concierge door-to-door delivery. So that was a little annoying.
As an app, PS is lacking. I found the interface confusing, and it really obfuscates how to get help or chat with a puppy manager. And once he was delivered, they just sort of disappear, and you can’t start a new chat with them for any support issues with the new member of your household.
Overall, good service, quality pups, but prefer the website over the app.
As a service, PuppySpot delivers. My baby is 10 months old, as sweet as can be, and despite a really rocky start where he would cry all night and poop a lot in his crate, which made me question why I would ever adopt a puppy, I wouldn’t trade him for anything. He was healthy and immediately loving and trusting of all humans. I feel like they actually do look into the breeders to ensure there is no abuse or puppy mill breeders. They even kept him with his mom an extra couple of weeks because they determined he wasn’t ready to leave her by the expected delivery date, which I definitely appreciate. Places that just care about the money and not about the health of the dogs would’ve taken him regardless, but this, to me, shows they actually care.
One thing though I didn’t really like is that I also live in Southern California and could have driven up to Riverside where the breeder is located to pick him up myself. But they still required me to do the concierge door-to-door delivery. So that was a little annoying.
As an app, PS is lacking. I found the interface confusing, and it really obfuscates how to get help or chat with a puppy manager. And once he was delivered, they just sort of disappear, and you can’t start a new chat with them for any support issues with the new member of your household.
Overall, good service, quality pups, but prefer the website over the app.
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Doesn’t work
It keeps telling me the puppy I purchased that the puppy ID isn’t valid with a puppy when I have the order form and confirmation
I got a beautiful husky puppy from here ❤️❤️
We were trying to find an easy way to get a puppy and we found PuppySpot, the process of getting her was super easy. We got a husky from there and she is happy and healthy!
New puppy Horrible communication!
Though the first woman I spoke to when I found my puppy was AMAZING. Since then I cannot say I’ve been 100% satisfied. I chose a pup that was ready to travel (old enough, weighed enough etc) so that was on 2/12. No puppy yet! I reached out to the puppy concierge (who has been amazing) and she informed me that my pup will arrive by 3/10. Still no details on the app!!! That’s 23 days after I paid for tia puppy!! Still looking at the PuppySpot app, which they must not update!! I have seen no change on here since day 2. Pretty unsatisfactory
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