Good app
Works well
Great banking app
Very easy and smooth interface, wonderful way to bank online.
Great app
It is fairly easy to navigate. They provide swift and ease of access to the things you need most.
Switched Phones
I switched phone providers and got a new phone, and PEFCU app won’t let me use face recognition anymore even though I transferred everything. And I still have the same face I’ve always had…
PFCU
Over the many many years I have done banking with Purdue Federal credit union, I have received Above EXTRODINARY Assistance with every service, including mortgages, vehicle purchases, and the many other day to day, banking experiences. I use them only for money market & CDs, and their investment assistance rates, extremely high and my opinion.
They employ fabulous people, and I would not dream of banking anywhere else.
Our main residence is now due to health needs, and they satisfy us completely by using digital and phone correspondence.
They employ fabulous people, and I would not dream of banking anywhere else.
Our main residence is now due to health needs, and they satisfy us completely by using digital and phone correspondence.
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View and background
PFCU changed the view and background of the app last year. Literally sucks. It’s all white, no borders, hard to even look at. If my mortgage wasn’t through PFCU I would switch banks completely.
Best Credit Union
I’ve been a member of Purdue Federal for 38 years. I have used all their services and products and they never disappoint. If you are looking for a financial institution who cares and offers great products, excellent customer service and support-look no further!
Great service
Always great service!
Long time trust
Appreciate this credit union for so many years of good business
Boiler UP!
The app is great and their Credit Union associates who provide personalized services are AWESOME! I’ve been with them for 14 years and have always received EXCELLENT personal services!
Seamless, Stress-Free Experience Thanks to Kaila!
Working with Kaila at the Union Street branch was an absolutely fantastic experience. She made the entire process incredibly smooth and seamless from start to finish. Kaila is not only extremely knowledgeable and professional, but she also brings such a fun, energetic attitude that actually made the process enjoyable.
She took the time to explain everything clearly, stayed responsive throughout, and made sure every step was handled quickly and efficiently. It’s rare to find someone who combines professionalism, expertise, and such a positive personality the way she does.
If you’re looking for someone who truly cares about helping you and makes the whole process stress-free, Kaila is the person to see. I can’t recommend her highly enough!
She took the time to explain everything clearly, stayed responsive throughout, and made sure every step was handled quickly and efficiently. It’s rare to find someone who combines professionalism, expertise, and such a positive personality the way she does.
If you’re looking for someone who truly cares about helping you and makes the whole process stress-free, Kaila is the person to see. I can’t recommend her highly enough!
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Excellent service
Always awesome service ALWAYS 👍
So Easy!
Easy to use and always accessible. Makes managing money simple.
Glitchy!!
App crashes each time i try to deposit a check or transfer funds between accounta
User
Frequently crashes when attempting a mobile deposit
New update has de-optimized app
The app recently updated to a “new” appearance- one that adds a ton of small animations and “optimizations” to make the app run smoother. It does not. The app now lags a ton and the front screen is stuck trying to choose between a glitchy new one and, for some reason, using the old one at random. The facial ID is only functional on that old front screen, which again, appears at random. Disappointing
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Authentication makes it impossible to use
This app used to work smoothly but after the latest update I no longer see an option for FaceID and when I login with username and password the app produces a “verifying you are human” message with a spinning wheel that eventually just times out.
Used to work great! Now totally unusable. None of my other banking apps require re-authentication this often and when they do… they actually load.
Used to work great! Now totally unusable. None of my other banking apps require re-authentication this often and when they do… they actually load.
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Authentication hassles
The app regularly logs me all the way out so I need to authenticate using 2FA, which is annoying. There is no native support for the username and password fill on iOS so that adds additional steps. When previewing attached files (pdf) -in the secure messaging area- there is no visible X button to close the preview so you have to force quit the app and start over by logging back in. Eventually I needed to find a bank with less hassles since I use my accounts 100% digitally. Needs native iOS integrations.
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Mobile deposit feature no longer working
The mobile deposit feature has stopped working and no one can answer why. This seems to be on IoS.
New update
The new update has made logging in impossible. I usually have a pretty easy login process. It will verify that I’m a human and then wait an exceedingly long amount of time to refresh and return me right back to the login page. I’m unable to access and review my accounts. Very frustrating!
