New version hide the clock!
Just realized my clock on the left corner went missing! Shouldn’t have update to this new one… harder to book classes as we can’t see the time!
Slow and unreliable
Can take up to 5 minutes just to load. Limited functionality and half the time doesn’t even respond. Absolute rubbish.
Useless
Super slow and hundreds of unnecessary notifications
Non sense
Very slow to update the apps
Very hard to use
Don’t know why pure can’t find a proper app developer
L
After the update in March 2025, the counts of classes are gone on the ‘wellness’ page, it used to to show the number of classes attended, but now, even I took 2 yoga classes, only 1 blue dot was shown, and so as the fitness/pilates classes, so I have lost count of how many classes I attended in a month, please rectify this bug and bring the counting back!
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👎🏻
The same…doesn’t work in Shanghai
App logo
Why is the app logo suddenly just black and white hexagon?
Bad UX
They redesigned the app but didn’t improve anything, instead creating more useless features, taking away what user needs. The product manager and designer for the application lack common sense. Please change your job because you don’t know how to create good products.
New update remove booking history what being improved ?
Under wellness always shows our booking history but now only showing last chance classes why ?
Gym way too expensive no premium service
It’s not worth it. You pay for a trainer that you don’t even choose and then they’re never available on your time and you can’t event change… so much money wasted. I’ll never go to a gym like that again
Not impressed with the latest update
I don’t know why pure decided to take the list view away in the latest update. Before we can have a listing of booked and past classes now we only have the calendar option and we need to click on individual date to check the classes. The app gets worse with each update. Not sure what they are thinking.
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Does not connect
The app never loads or only loads after timing out. Very frustrating
Poor App and always have bugs after update
I did update the app on 9-Oct and book class on the next date, the app keeping loading for 3 mins and I need to quit and reopen the app, it show the class have booked but I’m not able to book the 2nd class.
Loop~loop-loop
If you forgot to connect to WiFi but open the app, it loop, even though you connect it at once, it still loop loop loop until you delete it and download it from the App Store
Horrible app full of bugs
This is the worst app I have ever used. The app is full of bugs, it is slow and crashes all the times (literally multiple times in one day). I much prefer the old pure app which was a lot more stable. This app is broken and needs to be trashed.
Bad app
Long runnning time to start app Super crazy
I wanna book 2 lessons the online chat button is getting in my way for the second lesson button.
If you have trialled it you would know.
This is ridiculous.
I wanna book 2 lessons the online chat button is getting in my way for the second lesson button.
If you have trialled it you would know.
This is ridiculous.
Performance of the app suffers
Extremely high loading time of the app, takes around 10 seconds to even a minute to load. Please improve on this first for better user experience.
App doesn’t open
I live in Shanghai and the app doesn’t open or it takes sometimes 15 minutes of trying before it opens.
App takes too long to launch
Please do something…. This app takes usually long to launch.
