PursueCare User Reviews
Customer Experience
~ Based on 27 written reviews from the US App Store.
What users say
Summarized from real user reviews of PursueCare. Based on 572 reviews and a 4.8/5 average, it highlights the 10 positives and 10 negatives reviewers mention most about this Medical app.
Positive things
- 🚀Fast appointment scheduling and medication delivery
- 🏥Convenient telehealth access from home
- 💊Medication-assisted treatment (MAT) readily available
- 👨⚕️Compassionate and nonjudgmental healthcare providers
- 📱User-friendly app interface for managing care
- 🤝Personalized care plans tailored to individual needs
- 💬Accessible case managers and care coordinators
- 🔒Privacy-focused treatment approach
- ⏰No lengthy clinic wait times
- 🎯Effective addiction recovery and mental health support
Negative things
- 🐛App glitches and technical issues
- 📵Missing or unreliable notification system
- 👥High staff turnover requiring repeated explanations
- ⏱️Long wait times for initial appointments
- 🚫Lack of accountability and follow-up for some patients
- 🤝Inconsistent care coordination between staff members
- 📞Limited counseling services despite being offered
- 🚫Service withdrawal from certain states (Rhode Island)
- ⚠️Appointment cancellations without proper communication
- 🔄Repeated requests for drug screenings due to coordinator errors
Is PursueCare Safe?
PursueCare appears safe based on user ratings. AppsHunter Safety Score for PursueCare is 95/100.
This assessment is based on 572 user ratings, with an App Store average of 4.8/5.
Safety Analysis
~ Based on 509 App Store ratings for PursueCare.
Is PursueCare Legit?
PursueCare appears to be a legitimate app. AppsHunter Legitimacy Score for PursueCare is 95/100.
Based on 95 of 100 points across 7 verification signals from App Store and developer data.
Top reviews
I am very happy with this program i recommend it a lot especially since I am an introvert I like this because you can do your therapy and see your dr all on virtual video appointments absolutely love this
I would give a 20 star if I could
I love my PursueCare family they take very good care of me always make sure I’m good and doing the things I said I would do holding me accountable they truly care.
PursueCare has really changed how people can get help for addiction and mental health struggles. I like that they make treatment more accessible through telehealth, which is perfect for anyone who can’t always make it to in-person appointments. The app connects patients with counselors, doctors, and medication-assisted treatment, all from home. What stood out most to me is how nonjudgmental and supportive their staff seem to be—they truly focus on meeting people where they are. I also appreciate that they provide personalized care plans instead of a one-size-fits-all approach. While technology can sometimes have glitches, the convenience and compassion behind PursueCare make it a solid option for anyone ready to start their recovery journey.
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I have been with PursueCare for about 12 years and I couldn’t have asked for for a better doctor or team than I have right now! Tamela goes above and beyond for her patients and not just from a doctors standpoint either. Very understanding and compassionate. I’ve had a few different care coordinators but by far Rachel is awesome. She also is so helpful and actually does her job, she assists you with making appointments but also researched for me to receive help when I was homeless. If it wasn’t for these 2 women idk where I’d be.. wait yeah I do, I’d be in a ditch, dumped on the side of the road, or 6ft under, I’d be once again hopeless and would still be the same, sad, broken, damaged and guarded little girl I was when I came to here to get help! So thank you PursueCare for saving my life and countless others, just for everything you do, going above and beyond for the patients. 10/10 would recommend any lost soul just try this program, I guarantee you won’t regret it. What’s the worst that could happen? 😉
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They have saved my life countless times! If u truly want help get ahold of these guys they’ll help u anyway possible! I’ve been with em for years now! U won’t regret it especially if ur in the middle of nowhere like I am!! Give em a try u don’t like em then try ur own way! But I doubt u won’t like em!!
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Pursue care has saved my life!! I’m not very good about going to Dr this way I can do everything on my phone and have been successful for two years on MAT after my lapse
This app has changed my life. The providers are nice and considerate. Five stars!!!
The best service I have ever gotten from addiction recovery
I was in a very dark place for a long time! I was addicted to pain pills and I was just finally tired, tired of spending money I worked so hard for to just be gone in a day or so… with having children I didn’t have the means to go to a clinic, I have two small children and at the time no vehicle to transport me to a clinic… A friend told me about the app and from the day I downloaded the app my life truly changed for the better, immediately I sent up a appointment witch I got the next day I got assigned to a care coordinator who then sent me the mouth swab kit and it only took 3 days for them to receive I got my medication within a week of downloading the app! Purdue is convenient and it works for me and my life ! I have a amazing care team I get help with my mental health along with my addiction treatment and my psychiatrist also treats my depression anxiety my sleep problems and my adhd ! I have been with pursue almost 5 years and I am so glad I made the decision to get clean and go with pursue ! I am so thankful!
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Dont know what id do without pursuecare!
I love the privacy, my doctor. I love the whole experience. The best people and understanding and compassion.
4 stars because I’ve been with them for over a year and I hardly speak to my psych doctor. I’m failing drug screen me nobody cares because my doctor doesn’t at a word. I need to be held accountable but nobody is doing that so I continue to use. I know it’s not in them but me but they should have some kind of counseling. I haven’t seen the first counselor and it’s been almost 2 years now I’ve been here..
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I waited months for an appointment only to have it canceled without my knowing. Then had to wait months again. I told them how I felt neglected as a customer and that I wasn’t using their services and they continue to harass me after I told them I wasn’t using them. Don’t waste your time. Use Psychology Today to find available practitioners in your area. Since the pandemic more and more people are going the Telehealth route so what they are doing here is nothing special…(and they can’t even coordinate services to begin with).
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Says they will assist for other things like ocd treatment but only will do 15 min appointments where the provider says “you sound fine” than ghost you for months
I’ve loved the ease of the services and the help I’ve received. It’s very disappointing that the company is dropping all patients from RI!
I just wanna let anyone out there who’s like me and trying to decide whether it’s legit or not, I can assure you it’s 100% legit. FR! I could go into a lot more detail but it’s better if you see for yourself. You will be glad you did, I guarantee it. Thanks for reading.
i’m so excited about this. i have a case manager i can chat with anytime. i have a super nice dr. i never have to go to a clinic for 5-6 hours sitting waiting for my medicine around a bunch of people who aren’t serious about getting sober. all i have to do is keep up with my dr visits and i get my meds! ❤️ it’s all online. holy cow. i only had to go somewhere once, to get a drug screen the first time. after that, never. they even have an option for you to have it delivered to your door. this is gonna change so much, so many more people are going to be able to get help with this! i’m so happy i could cry.
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I need to tell everyone that this app has saved my life literally. It’s hard for me to get to doctors because of work. An with this app they do everything by video. An they ship my meds through ups an I receive them the next day. I highly recommend this app
The app is great but the staff is not that great. Incompetent is a word I’d use to describe them especially the case coordinators that set up your appointment and drug screenings. I’m surprised anything really gets accomplished. My last coordinator caused me to have to redo my screenings 3 times and eventually asked me to go to a physical place to take a test I just withdrew from the program bc if I’m going to have to go to a physical doctor to get stuff done I’ll just go with a local provider.
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