QLD Learner Logbook User Reviews

Name: QLD Learner Logbook
Rating: 2.3307 (381 reviews)

QLD Learner Logbook

Department of Transport and Main Roads

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Terrible app

This app has so many flaws, sometimes trips don’t show up in emails, sometimes when you submit a trip it will disappear and won’t show in emails or in the “not approved trips” section and you are unable to put in trips and get them approved. It can be slow and i run into errors all the time if you are a learner i highly recommend getting just the paper log book this app is just terrible and will waste your time.

nille3

4 months ago

Response from developer

Hello. Apologies for the delay in replying to you. We're sorry to hear that you've been experiencing issues with the app. We are here to assist and would welcome the chance to help resolve the problems you're having. Please email us at mobileapps@tmr.qld.gov.au Thanks LW

My issues with the app

Hello, I understand the full concept of the app and how it should run in the background while switched off. However, I’ve come into issues with the app completely resetting while i’m logging a trip. I have come into this issue time after time and I know well that the time logged compared to the actual time I am supposed to have logged are not the same. The app will continue to close while off and away despite the fact that nothing else is running. Fix this issue, perhaps saving the time to cloud before the app resets?

zGRiDIRON

a year ago

Response from developer

Hi, I am sorry you are experiencing issues with the app. Trips timing out can be caused due to a couple of reasons. If you have other apps open on your device while completing trips or if you swipe up on the app once trip started. You can manually add any trips you are missing into the app, even ones previously completed. In the Add Trip screen, select enter all details – you will then be prompted to add the required information. If you do not know the exact detail, please enter to the best of your recollection. We are working on improvements to make this a more stable feature. If you require further information/assistance please contact us at mobileapps@tmr.qld.gov.au. CG

Good Visuals but loses drives

App is easy to use however you can start a timed drive and then put your phone away only to go to end the drive and find the app has gone back to the start screen and not recorded the drive. Would be handed for the app to track the vehicle moving and give an option to remind you to end your drive when the car stops for a certain period.

Knq83

a year ago

Response from developer

Hi, sorry to hear that you've been experiencing issues with the app. We are here to assist and would welcome the chance to help resolve the problems you're having with the recording of timed trips. Please email us at mobileapps@tmr.qld.gov.au. Thanks, LW

Notifications

There should be a notification that comes from the app to let us know that our supervisor has approved the trip or trips. So we don’t always have to see if it’s been approved or not through the app. By clicking on the sync button.

zacharyhardy

3 years ago

Response from developer

Hello Zachary. Thanks for your feedback. We will take your idea on-board for future enhancements. LW

Overall pretty good

Works pretty well and does what it’s supposed to. Only issue I’ve had is for short trips under 1km you can’t properly log as it wouldn’t let me save without changing the odometers value. If it had an option to just pause a trip that would be great

dhrivididhvushdhfuejf

3 years ago

Response from developer

Hello. We're glad that you're enjoying using the app. Thanks for taking the time to provide us with your feedback. We will take your idea on-board for future enhancements. LW

A literal government made stupidity

Alright the app has a good hub and is easy to use but there is one problem. When you change from one supervisor’s car to the other you would also need to alter to odometer right(as they are highly unlikely the same). However, in the app it will permanently sense the higher odometer’s value and thus when you change to a different supervisor who has drove less of a distance it is impossible to commence the trip. Therefore, you will need to take a reasonable guess on how long you travelled. Unless you are that guy who has extraordinary memory.

xXgoodersxX

4 years ago

Response from developer

Hi there. Apologies for the delay in replying to you, due to the holiday period. Thank you for taking the time to provide us with your feedback. We are going to be working on some improvements to the trips screen this year as we are aware that the auto-population & entry of the odometer values can be problematic and confusing. Stay tuned for an update as the year progresses! :) Thanks, AK.

Needs trip comment feature

This app is pretty useful, it does its job pretty well. However, I must ask, please add a trip comments feature for when you are uploading a trip. Its sometimes quite annoying not being able to mention that you were driving through traffic or you were simply driving around in an area rather than being just limited to a starting and ending point. Thank you :)

Mrfnafrocks

4 years ago

Response from developer

Hi there, thanks for letting us know that you're finding the app useful :-) Thanks also for the suggestion – I'll pass it on to our development team. Have a great week :-) RW

A VERY HONEST REVIEW

this app is honestly horrible for logging in trips. 1) I’ve tried to edit previous odometer readings as I forgot to add an extra digit and every time it says it updated and was sent to my supervisor it never actually changed the reading and remained the same. This is very frustrating because I need to submit this without any mistakes/errors. 2) I tried writing out all the right readings on my physical logbook so I can delete the ones on the app and then redo them correctly but the app doesn’t have last year (2021) as an option. This is also very frustrating because I have hours I need to log on from last year. Overall I am unsatisfied with this app.

RaWrrr_ 🦖

4 years ago

Response from developer

Hi there. Thank you for the feedback. Sorry you are having issues with your trips. This is something our support team would love to help you with. Can you please reach out to them at mobileapps@tmr.qld.gov.au. Thanks, AK

Hi

Hey there, I’ve been having troubles with this app and have uninstalled it and reinstalled it multiple times and tried it on other devices. It’s not allowing me to edit my trips as I have accidentally clicked the wrong supervisor for a couple of trips and whenever I try to click the trip to fix my error the app just closes, it does this when I try to add in all of the trip details so as soon as I click enter all details it exits out of the app and I am unable to even click on my profile without the app closing, I hope this makes sense.
Thanks.

ijxkdk

5 years ago

Response from developer

Hi there. So sorry for our late reply and apologies that you are having issues with the app. If you are still having issues please reach out to our support team mobileapps@tmr.qld.gov.au They would love the opportunity to assist you! Happy travels :) JM

Problem with odometers

Okay so when I try to add a trip the app says that I can’t start because the odometer is larger than on the last existing trip however I am not the only person who drives the car so the odometer from my last trip before someone else uses the car is going to be smaller than the odometer after someone else has driven it but it won’t let me add trips or anything because the odometer is larger than in the last approved trip

jshsbs bby wiw ensns

5 years ago

Response from developer

Hi there! We might need to help you out with this one. Can you email our support team at mobileapps@tmr.qld.gov.au We would love to help solve your issue :) JM

Pause Mode on trips

The logbook app is pretty good and easy to use than writing it down, but one big recommendation that the app should have is a pause mode so if you in a trip you can just pause it if you just at a fuel station filling up for example, otherwise you have to finish the trip and start a new one again which takes time and gets annoying especially if you only been out for two minutes. But other thank that very happy with the app.

Kill'EmFTW

5 years ago

Response from developer

Hey there! We are so happy to hear you are enjoying the app! Thank you for your feedback and also recommending introducing a pause button. We will take this into consideration for future enhancements. Happy travels :) JM

App doesn’t register approved trips

The app itself is good. It’s helpful in logging your hours for driving. However I am consistently running into a very inconvenient issue. Despite my guardians approving my trips, the app does not list them as approved. I have at least 5 trips that have not been added to my hours, despite my guardians attempting to approve them on more than one occasion. Advice on how to proceed from here would be much appreciated.

This is annoying me now

5 years ago

Response from developer

Hi there! Thank you for the feedback. Sorry you are having issues with your trips. This is something our support team would love to help you with. Can you please reach out to them at mobileapps@tmr.qld.gov.au :) JM

App crashed

When I try to edit the details of the trips, it crash, could you fix the bug please.

(editI 25 March )I’ve sent an email weeks ago, I don’t get a reply yet....so I don’t know am I the only one that having the issue? or everyone having the same issue....

ywisbdnei

5 years ago

Response from developer

[[edit 29/3/21: Hi again. Without knowing your email address or more details, it's hard to trace whether we received your email. It may be best for you to call us on 13 23 80, so we can ensure you are connected with our support team by phone. Thanks. AK]] Hi there. We're sorry to hear you're having issues adding trips. It appears that you are using the most recent version (2.9) which should have fixed the crashing issue. Please contact our support team (mobileapps@tmr.qld.gov.au) so we can assist. Thanks. AK

Buggy and poorly created

I was given the app instead of the physical copy of the logbook and I can say it’s been a headache to use this app. The moment you create one error when logging your odometer, you’ll need to create a whole new Vehicle registration. Although minor and caused by human error, this becomes frustrating. Unlike the physical book, you can just make the adjustment and fix the error by hand. Not to mention, trips submitted for being approved can sometimes take ages to sync through and that’s with a high internet access speed. Overall, the experience hasn’t been a positive one

rhino726

5 years ago

Response from developer

HI there. Please accept our apologies for the delay in replying. We're so sorry to hear that your initial experience with the app hasn't been positive. We have a support team available that would be happy to talk you through the issues you're having. Can you please reach out to them (email - mobileapps@tmr.qld.gov.au) so that we can be of help. Thanks. AK

Hours not approving

This app is indeed handy, however 8 trips of mine are not approved. I have watched my guardians submit the same trip over and over, yet still no approval. Fix this

Edit - Thank you very much, this indeed brought my hours back. Very fast co-operation has lead me to change my rating.

Bxzdl

6 years ago

Response from developer

Hi there. Please accept our apologies for the delayed reply. We have a support team available to assist. Are you able to please email mobileapps@tmr.qld.gov.au. From there, we can help you to resolve the issue with approving your trips. Thanks. AK. Edit: Glad all is resolved and we appreciate the update to your review.

Annoying registration

I can’t register myself in the app, I entered my learner license and my mobile number and it says “ error unexpected character encountered while parsing value: <. Path ", line 0, position 0” which I don’t understand what it means, I thought that the app wasn’t working because my phone wasn’t updated but after I updated it, I download the app again and I entered all my details and it shows me the same thing, please can you fix this because I want to start doing my hours and I can’t do it because of that.

Loren Bonilla

6 years ago

Response from developer

Hi Loren. We're sorry to hear you've been having trouble registering. To ensure we help you correctly and try and resolve this issue, could you please email our support team and they will try to assist you personally. Please email details to mobileapps@tmr.qld.gov.au so that we can provide help to get you back on track? Thanks. TQ

Broken App, I have no way to get my P plates now...

So, on one trip I set my kilometres wrong. When I realised this while waiting for it be approved. I tried to edit the trip. Well when I try to update the trip to fix the error it says it’s updated but it never stays updated. I eventually got desperate after installing and uninstalling and trying multiple devices that I even just tried to delete the trip, which to my surprise won’t delete either.. I really need help with this because I’ve lost a few good hours of progress due to this annoying glitch

johnodonell3

6 years ago

Response from developer

Dear John, We're sorry to hear you've been having trouble editing trips recently. It may be related to a previous submitted trip, or perhaps this trip may have already been submitted to your supervisor? But to help us identify your problem more accurately, could you please email your details and issue to mobileapps@tmr.qld.gov.au ? Thanks. TQ.

Awesome app

This app is so handy because most days when people get their license they would obviously have a phone, with the app you don’t need a paper copy. The logbook as it can be downloaded through the app. You can also access your records n different devices all you have to do is log in with the same email and password you used originally. The app is one. The best decisions made yet. The best part is that you don’t have to calculate the amount of hours you have driven because the app keeps track of how many hours and how many minutes of driving lessons that you have done

Bryden Chalmers

7 years ago

Response from developer

Hi Bryden. We really appreciate the positive comments about the app and we're glad you're enjoying using it. Thanks for taking the time to leave your review. AT.

Useful but broken

I have had multiple issues ranging from crashing my phone every time I start the app to almost losing a lot of money I have a constant issue where the app says “ the odometer is greater than the value of future trips” I have lost 4 hours worth of driving because of this. I then contacted costomer support and waited 1 and s half hours to get helped which fixed the issue.
I has re occoured for the fifth time now.

ionut turica

7 years ago

Response from developer

Hi ionut turica - we are looking into improving the app and the user experience and noticed that you mentioned you had an issue that occurred 5 times, can you let us know what this issue was and how you were told to resolve it so we can look at possibly improving the interface so this doesn't occur again? If you can email mobileapps@tmr.qld.gov.au and provide more information we will be able to respond? TQ

Question about the driving trainer hours

Love the app, works well!
But I have a question about the recorded driving trainer hours I’ve got. Underneath and number of hours I have (59), in small print it says “credited driving trainer hours, 20 hours”...are those 20 driving trainer hours separate from the 59 hours recorded above...or are they included in that 59 hours? Hope this question makes sense cause I really need to figure it out! 😂
Thank you!

kkkkjjjjhhhh

7 years ago

Response from developer

Hi there. Thanks so much for taking the time to provide your feedback. Please accept our apologies for the delay in replying to you, we missed this feedback initially. In answer to your question, the 59 hour total includes the 20 hours with your driver trainer. If you have any additional questions, please email our support team at mobileapps@tmr.qld.gov.au. Thanks. AK.