SCAM
This app used to be helpful but about a year ago, they stopped paying out to my credit cards. They blame the migration to a new bank, but you can’t reach anyone through email or phone, you can’t cancel your account until you withdraw all your money they’re holding. I’ve sent emails requesting this, I get automated answers back saying it’ll happen, but nothing. There’s a $4.99 fee taken each month out of my checking account that I can’t find a way to stop even though there’s a message that they can’t link to my bank. Otherwise I’d just walk away from this stupid app.
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DONT DO IT!!!
This app was great until they switched banks. I guess I’m not exactly sure what is going on but from my understanding is they switched banks. They were still withdrawing a monthly fee from me for months. And not setting aside my goal amount each week. And now they are withholding my money and telling me they can’t do anything about it because it’s the new bank and you can write a complaint to the new bank or call them but you can’t get a hold of anybody and nobody responds to an email. It’s ridiculous how can they hold your money?! I’m not sure how that can happen. So the money that they were withdrawing every month for a monthly fee they told me they were going to reverse the fees and refund me, but I can’t get the refund the money and the money that they’re holding of mine they won’t give it to me or tell me how I can get it. FIND ANOTHER APP THAT KNOWS WHAT THEY ARE DOING!!! Because this is a nightmare!
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Has been migrating since June 2022 & no access to account
I downloaded this app and was very happy with it.
Until they sold out to another bank. They have been “migrating” my account since last June, during which time I’ve been charged a monthly fee but have been unable to access the account. They said it was due to the magnitude of the migration. I tried multiple times to log-in and delete my account and my access was repeatedly denied as the app said my account information could not be found/verified. I have reached out multiple times to customer service and was ignored. After a third attempt, I *think* my account has (finally) been deactivated but we’ll see if I get charged again this month.
Terrible customer service; Am not at all happy with this company ever since their migration. Disappointing since they were so great in the beginning. Even attended some of their webinars. But the fact that my account information has been inaccessible for 8mos, with no response from anyone is unsettling.
Until they sold out to another bank. They have been “migrating” my account since last June, during which time I’ve been charged a monthly fee but have been unable to access the account. They said it was due to the magnitude of the migration. I tried multiple times to log-in and delete my account and my access was repeatedly denied as the app said my account information could not be found/verified. I have reached out multiple times to customer service and was ignored. After a third attempt, I *think* my account has (finally) been deactivated but we’ll see if I get charged again this month.
Terrible customer service; Am not at all happy with this company ever since their migration. Disappointing since they were so great in the beginning. Even attended some of their webinars. But the fact that my account information has been inaccessible for 8mos, with no response from anyone is unsettling.
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Used to be great but sadly not anymore
I wish I could give 0 stars. Used to love this app! It was very useful. However, I have had my money stuck ever since they switched banks or whatever their big switch was. I also was somehow enrolled in their monthly subscription that I never signed up and am still being charged for monthly. I have emailed support several times and have only heard back once and they claimed they’d cancel the subscription. It took weeks to hear back from anyone and it still didn’t get cancelled. So not only is my money stuck, i’m also being charged a monthly fee by this app. Super frustrating!!
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Not transparent
My bank account got disconnected and would not reconnect, they told me they were working on it…they told me this for two months. I could not remove my funds from the app in order to cancel the app. Finally my account got to zero and was able to close my account with the intention of re opening (which is what they told me me to do the last time this exact same thing happened). I have tried to reinstate my account and they have not responded. It was a good app, but if they don’t want me they should state why. I came in to a lot of money and was making a lot of payments so the balance in the account was higher than my norm, but it was not ridiculous. Even so, why should this be a problem for them? Do they only want to work with you if you are in a lower income bracket? What’s up Qoins?
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