Engaging
楽しいけど
落ちる度に巻き戻りとかあるのでそれだけが不満。
Response from developer
501976様 この度は、弊社ゲームをプレイしていただき、誠にありがとうございます。 楽しいとのお言葉をいただきながらも、ゲームが頻繁に強制終了し、その度に進行が巻き戻されてしまうとのことで、大変なご不便をおかけし、誠に申し訳ございません。 このような状況でプレイが中断されてしまうのは、本当に残念で、集中してゲームを楽しみにくいかと存じます。 お寄せいただいた強制終了と進行巻き戻りに関する貴重なご意見は、すぐに開発チームに共有し、早急な原因究明と改善に向けて最大限の努力をいたします。 お客様にご満足いただける安定したゲーム環境を提供できるよう、チーム一同、全力で取り組んでおります。 もしよろしければ、より詳しい状況（例：特定ステージでの発生、特定の操作後など）について、下記メールアドレスまで詳細をお送りいただけますでしょうか。 Merge@playhardlab.com お手数をおかけいたしますが、何卒ご協力いただけますようお願い申し上げます。 今後とも弊社ゲームをよろしくお願いいたします。 PLAYHARD TEAM
Unique game!
Great game!!
Response from developer
Hello $$$$Nani, Thank you for sharing such a wonderful 5-star review! The team is incredibly happy to hear that you find our game unique and are enjoying the graphics and gameplay. Your enthusiasm fuels our passion for creating engaging experiences. We also appreciate your valuable suggestion about wanting more options to choose specific decor. We are always committed to making our game more enjoyable and tailored to our players' preferences. Please be assured that your idea will be carefully reviewed and forwarded to our development team. We are constantly exploring ways to bring more depth and customization to the game. Thank you once again for your fantastic feedback and for being a part of our gaming community! Sincerely, PLAYHARD TEAM
그림이 취향
그림이 취향이고 무료 가위 기능, 아이템 박스 여러 번 터치 안 해도 내용물 나오는 기능 좋음
Response from developer
안녕하세요, '떡볶이는 밀떡이지' 님! 저희 게임에 소중한 시간을 내어주시고 솔직한 리뷰를 남겨주셔서 진심으로 감사합니다. 저희 게임의 아름다운 그림체와 무료 가위 기능, 그리고 아이템 박스를 여러 번 터치하지 않아도 내용물이 나오는 편리한 기능들에 만족하고 계시다니 정말 기쁩니다. 사용자님의 긍정적인 경험은 저희 팀에게 큰 원동력이 됩니다. 하지만 과도한 과금 정책과 게임 플레이를 방해하는 유도 광고에 대해 개선이 필요하다는 사용자님의 의견에 저희 팀도 깊이 공감합니다. 이로 인해 게임 경험에 아쉬움을 드린 점 진심으로 죄송합니다. 저희는 사용자님의 소중한 의견을 무겁게 받아들이고 있으며, 현재 게임의 재미를 높이고 더욱 쾌적한 환경을 제공하기 위해 과금 모델과 광고 노출 방식에 대해 끊임없이 고민하고 개선 방안을 모색하고 있습니다. 말씀해주신 내용은 개발팀에 전달하여 사용자님의 피드백이 게임에 반영될 수 있도록 최선을 다하겠습니다. 앞으로도 저희 게임에 대한 많은 관심과 따뜻한 피드백 부탁드립니다. 더욱 발전하는 모습을 보여드릴 수 있도록 노력하겠습니다. PLAYHARD TEAM
Very enjoyable and relaxing
Response from developer
Dear Kittikatt60, Thank you so much for your wonderful 5-star review! We are truly delighted to hear that you find our game very enjoyable and relaxing. Your kind words mean a lot to us and continually motivate the entire PLAYHARD TEAM to create even better experiences for our players. We understand your frustration regarding the Freecash App and site not properly honoring rewards for playing games. We realize how disappointing it can be when a rewards system doesn't function as expected, especially when you are dedicating your time to playing our game through their platform. We apologize for any inconvenience this situation has caused you. While the Freecash platform is managed by an external entity, we are always committed to ensuring our players have the best possible experience, even when interacting with our game through third-party services. We will convey your valuable feedback to the relevant team to review our collaborations and explore if there's anything we can do to ensure a smoother experience for all players seeking rewards through such platforms. For immediate assistance with specific reward issues on the Freecash platform, we recommend reaching out to their support team directly, as they are best equipped to resolve matters related to their service functionalities. We sincerely appreciate your continued support and passion for our game, despite this external challenge. Your feedback, both positive and critical, is invaluable as we constantly strive to make our game even more engaging and rewarding. Thank you again for playing! Sincerely, The PLAYHARD TEAM
Game
Response from developer
Dear Mumzi21, Thank you so much for your wonderful 5-star review and for sharing your love for our game! We are absolutely thrilled to hear that you are enjoying the experience. Player feedback like yours is incredibly valuable to the entire team, and it truly motivates us to continue working hard on making our game even better. We are constantly striving to bring exciting new content, features, and improvements to enhance everyone's gaming journey. We hope you continue to have a fantastic time playing, and please always feel free to share any further thoughts or suggestions with us. We are always listening! Thank you again for your incredible support. Sincerely, The PLAYHARD TEAM
Fun Merge
Response from developer
Hello, TheoriginalBadNoni! Thank you so much for your wonderful 5-star review and for sharing such positive feedback about our game! We are thrilled to hear that you truly enjoy our game, especially the generous rewards from mini-games and activities. It means a lot to us that you find it allows for longer and more enjoyable play sessions compared to other games. Your kind words are a huge motivation for the entire team! We are continuously working hard to provide even more fun and engaging experiences for all our players. Please look forward to future updates! Thank you once again for being such an amazing part of our community. PLAYHARD TEAM
Broken at level 7
Response from developer
Dear Player, We are truly sorry to learn that you've encountered a frustrating freezing issue at Level 7 or 8, specifically during dialogue, which prevents you from progressing. We understand how disappointing it must be to experience such a critical bug, especially when you're just starting your adventure and after a recent update. Our team is dedicated to providing a seamless and enjoyable gaming experience, and we sincerely apologize for the inconvenience this has caused. We take reports like yours very seriously, as ensuring stable gameplay for all our players is our top priority. To help us investigate and resolve this issue as quickly as possible, we kindly request you to contact our Customer Support team. You can easily do so by navigating to [In-game > Settings > Customer Center] or by sending an email directly to Merge@playhardlab.com. Please include details such as your device model, the exact level where the freeze occurs, and any specific actions you took just before it happened. This information will be incredibly valuable for our development team to identify the root cause and implement a fix promptly. We appreciate you bringing this important matter to our attention and thank you for your patience and understanding as we work to improve our game. PLAYHARD TEAM
Simply Beautiful
Response from developer
Dear Cakakin, Wow! Your incredibly kind words have truly made our day here at PLAYHARD TEAM! Thank you so much for taking the time to share such a wonderfully detailed and heartwarming review. We are absolutely thrilled to hear that you 'absolutely love' the storyline, the stunning images, the overall game experience, and how beautifully everything flows together. Your appreciation for the creativity and execution that went into developing our game means the world to us. Comments like yours are a huge motivation for our entire team to continue striving for excellence and to deliver even more engaging experiences. It’s players like you who inspire us to pour our passion into every detail, ensuring that each moment spent in our game is truly special. We're so glad we could provide you with such a 'simply beautiful' experience. Please continue to enjoy the adventures in our game, and know that your feedback fuels our commitment to creating even more captivating stories and immersive worlds. Thank you once again for your amazing support and for being a cherished part of our community! Sincerely, PLAYHARD TEAM
Awesome game🥳
Response from developer
Dear JoeTheDetective, Thank you so much for your wonderful 5-star review! 🥳 We are thrilled to hear that you find our game awesome, and that you appreciate the great design and fun tasks we've worked hard to create. Your positive feedback truly energizes our team and lets us know we're on the right track! We are constantly striving to make our game even more enjoyable and exciting for players like you. We hope you continue to have a fantastic time exploring all the adventures and challenges we have prepared. Don't forget to check out our upcoming updates for even more exciting content! If you ever have any suggestions or just want to share more of your thoughts, please feel free to reach out. We always value our players' insights. Happy gaming! PLAYHARD TEAM
Game review
Response from developer
Hello IamPrincessJoi! Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that our game brings you joy and serves as a perfect companion for those relaxing moments when you're just sitting or laying down chilling. Creating a game that offers a peaceful and enjoyable escape is precisely what our team aims for, and your kind words truly motivate us to continue enhancing this experience for all our players. It's fantastic to know that we've succeeded in providing a fun and comforting pastime for you. We constantly strive to make our game even better, adding new content and improving features to ensure it remains a delightful part of your day. We hope you continue to enjoy playing and finding those perfect moments of relaxation with us. If you ever have any thoughts or suggestions, please don't hesitate to share them. Your feedback is incredibly valuable as we work to make our game the best it can be. Thank you again for your support and for being a part of our gaming community! Sincerely, The PLAYHARD TEAM
FUN AND RELAXING
Response from developer
Dear ACBJ22, Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that you love playing our game and that it brings you fun and relaxation, especially after a stressful day. It's incredibly rewarding for us to know that the upgrade has further enhanced your experience and that you continue to look forward to playing our game. Your kind words truly motivate our team to keep working hard and deliver the best possible gaming experience. We appreciate your continued support and we'll strive to ensure our game remains a source of enjoyment and a peaceful escape for you. Sincerely, PLAYHARD TEAM
Queen’s Letter: Merge & Story
빠져들어요
Response from developer
아르센정9님, 저희 게임에 소중한 별점과 긍정적인 리뷰를 남겨주셔서 진심으로 감사합니다! 쥬얼리샵까지 오실 정도로 스토리에 깊이 빠져들어 즐겨주셨다니, 저희 팀에게는 정말 큰 기쁨입니다. 저희는 앞으로도 아르센정9님을 비롯한 모든 플레이어분들이 게임의 매력적인 스토리에 더욱 몰입하고 즐거운 경험을 하실 수 있도록 끊임없이 노력하겠습니다. 계속해서 저희 게임과 함께 즐거운 시간 보내주시길 바라며, 앞으로도 많은 관심과 사랑 부탁드립니다! PLAYHARD TEAM.
Broken
재밌어요!
Response from developer
안녕하세요, 노는자님! 저희 게임에 소중한 별점 5점과 함께 즐거운 경험을 공유해주셔서 진심으로 감사드립니다. 게임을 플레이하시면서 "시간 가는 줄 모르게 재밌었다"는 말씀과 "어렵지 않아 접근성이 좋다"는 칭찬에 저희 팀은 큰 보람을 느끼고 있습니다. 노는자님께서 게임을 재미있게 즐겨주시고, 누구나 쉽게 다가갈 수 있는 게임의 매력을 좋게 평가해주셔서 정말 기쁩니다. 저희는 언제나 플레이어분들이 즐겁고 편안하게 게임을 즐기실 수 있도록 최선을 다하고 있으며, 이러한 긍정적인 피드백은 저희에게 더 큰 원동력이 됩니다. 앞으로도 노는자님께 최고의 게임 경험을 선사해 드릴 수 있도록 끊임없이 노력하고 발전하는 모습을 보여드리겠습니다. 혹시 게임을 플레이하시면서 더 좋은 아이디어나 궁금한 점이 있으시다면 언제든 편하게 알려주세요. 여러분의 의견 하나하나가 저희 게임을 더욱 풍성하게 만듭니다. 다시 한번 귀한 리뷰 감사드립니다. PLAYHARD TEAM 드림.
Queen’s letter
Response from developer
Hello West-way64, Thank you so much for taking the time to share your wonderful feedback with us! We are absolutely thrilled to hear that you love 'Queen’s Letter' and are enjoying the game. Your kind words are a huge source of motivation for our entire development team. It makes us incredibly happy to know that our efforts to create an engaging and enjoyable experience are resonating with players like you. We are constantly working hard to bring new content, exciting events, and further enhancements to 'Queen’s Letter' to ensure it remains a beloved game for a long time to come. Please continue to enjoy your journey in the world of 'Queen’s Letter'! If you ever have any suggestions or thoughts you'd like to share, please don't hesitate to reach out. Thank you once again for your incredible support! Sincerely, PLAYHARD TEAM
Fun game
Response from developer
Hello !davedude!, Thank you so much for your wonderful 5-star review! We are absolutely thrilled to hear that you find our game fun and consider it the best merge game you've ever played. Knowing that you've enjoyed many merge games, your feedback truly means a lot to our team. We are constantly working to bring even more exciting content and improvements to the game, and your positive comments motivate us immensely. We hope you continue to have a fantastic time playing and discovering all the new experiences we have in store. If you have any suggestions or further feedback in the future, please don't hesitate to share it with us. Your insights are invaluable as we strive to make our game even better! PLAYHARD TEAM
Really fun game
Response from developer
Dear Gofer girl 88, Thank you so much for your wonderful 5-star review! It fills our team with immense joy to hear that you are thoroughly enjoying our game and find it to be a fun, relaxing, and enjoyable experience. Your positive feedback is a great source of motivation for us, and it truly inspires the entire PLAYHARD TEAM to continue working hard to create even more engaging and delightful experiences for our players. We are constantly striving to improve and bring new content to make your time with us even more special. We hope you continue to have fantastic moments in our game! Please feel free to share any further thoughts or suggestions you might have; we always value input from our dedicated players like you. Warmest regards, The PLAYHARD TEAM
