Cool app for exploring a fun night out
Nice to get a feel for what's going on in when I'm out in the city. Always nice to see the updates/progress being made.
Great service
I like the idea
Bad bad bad and BAD
Response from developer
Sorry you feel that way. You have two options while checking out at a partner venue - Member and Non-Member Option. It seems you signed up for the Membership, becoming a member of the venue while having universal access to partner venues for 30 days. At the end of 30 days, you are charged $120. We send a receipt of the purchase, a welcome text confirmation, and an email letting you know the details so you can revisit it after your night out. If this didn't happen for you please contact us via email tribe@qwest.co
Skip this service
The situation:
Qwest is used at my favorite local dive bar in San Francisco called Blondie's. I recently had 6 friends from out of town visiting and I wanted them to experience one of my favorite spots without having to wait in a line.
Here comes Qwest..."Just text this number, pay a fee, and skip the line!" it advertised. OK, sure. I text the number and am redirected to a site on my iPhone to checkout. Easy enough I suppose, great! A few days pass and I receive a call from an unknown number and let it go to voicemail. I *try* to decipher what the man is saying but it is muffled and can barely understand two words out of his mouth. One of those two words is "Qwest". Sure whatever, it must be a spam call from Qwest asking me to use their services again.
Fast forward a month and I wake up at 7 AMto find a charge on my credit card for $120 from Qwest for a "membership" charge. I immediately get in touch with the contact form on the Qwest.co website and am told that there is absolutely no way they can give me a full refund. This is extremely frustrating seeing that I used their services an entire month ago around maybe midnight and thought the process would be as simple as a text and a flat payment. I will never use Qwest's services again and I would never recommend them to friends.
Response from developer
Hey BeezyMC, Sorry to hear about your experience. You have two options while checking out at a partner venue - Member and Non-Member Option. It seems you signed up for the Membership, becoming a member of the venue while having universal access to partner venues for 30 days. At the end of 30 days, you are charged $120. We send a receipt of the purchase, a welcome text confirmation, and an email letting you know the details so you can revisit it after your night out. Seems like you weren't refunded because the cost for the 6 people was equivalent to the cost of the membership savings. If you didn't receive a confirmation please contact us at tribe@qwest.co
