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Rabbit Air User Reviews

Rabbit Air
Rabbit Air
Kinetic Solutions Inc.
💪 Health & Fitness

Customer Experience

Positive experience27.4% of reviews
Neutral6.5% of reviews
Negative experience66.1% of reviews

~ Based on 62 written reviews from the US App Store.

Is Rabbit Air Safe?

Rabbit Air has mixed safety signals based on user ratings. AppsHunter Safety Score for Rabbit Air is 54/100.

This assessment is based on 89 user ratings, with an App Store average of 2.5/5.

Safety Analysis

33.7% of ratings point to a safe experience
6.7% of ratings suggest some concerns
59.6% of ratings point to a risky experience

~ Based on 89 App Store ratings for Rabbit Air.

Is Rabbit Air Legit?

Rabbit Air is no longer available in the App Store. AppsHunter Legitimacy Score for Rabbit Air is 35/100.

Based on 35 of 100 points across 7 verification signals from App Store and developer data.

Score capped because this app is no longer listed.

Top reviews

Most RecentHighest RatedLowest Rated

Machine good, app useless

The machine seems to work fine. Unfortunately, as others have posted, the app is worthless because it can’t maintain a connection to the machine. You can still control the machine manually, but they should probably lower the price if it just doesn’t do something that it claims to do.
jdnfybjdnfyb

Works as expected

My first rabbit air and had no issues connecting to the device. The instructions were straightforward and very easy to navigate. Operating and monitoring the device via the app is simple and easy to use. Wasn’t quite sure what the dots meant on each index line in the air quality section and but figured it out searching the web. Maybe that’s my only comment to inform the user what those dots mean.
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FrustratedBostonUser123FrustratedBostonUser123

Response from developer

Hello FrustratedBostonUser123, Thank you for the feedback. We are glad that you were able to connect without issue and are finding the app easy to navigate! We offer 24/7 customer service with phone, email and the chat function on rabbitair.com. Feel free to reach out if you ever have any questions about your unit or functions on the app that may not be easily available to find. Thanks again. Kind Regards, Rabbit Air

So disappointing

I paid $700 for this thing. You would think that in this day and age and at this price point they would offer an automated experience that allows for HomeKit integration or at the very least greater control over the scheduling. I need this thing to start at very specific times and I would like to control it through HomeKit. But no. It really feels like some kind of scam. as if they don't want you to control this thing, minimizing how much it's used so that you will buy more of their unbelievably expensive air filter replacements sooner.
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jason raveljason ravel

Response from developer

Hello Raveltherapy, Thank you for the feedback, We are truly sorry that the Rabbit Air app is yet to have compatibility with the many emerging smart home devices such as Google Home and Homekit. Currently, the App can only be connected with Amazon Alexa. We hope to have compatibility in the future. If you can connect to the app it is possible to schedule specific run times for your MinusA2 SPA-780N or A3 unit. This scheduling function will supersede all other run speeds.

Feature Request

The app seems to work fine. It would be cool if it could display graphs of pollution over time rather than just the current estimated value. This could make it easier to design appropriate schedules.

It’d also be nice if the UI included helper text to explain what the negative ions feature is doing.
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Tortoise HamTortoise Ham

Response from developer

Hello Tortoise Ham, Thank you for the great feedback. These suggestions will be passed on to the developer team. Feel free to reach out with any other suggestions. Kind Regards, Rabbit Air.

Apps ok

It does what expected..great purifier
mrgreeku2mrgreeku2

Can’t Connect

UPDATE: Our Minus A2 is back online. I have updated the star rating accordingly. Thanks for whatever was done to fix this issue!

Our RabbitAir Minus A2 worked fine until I purchased a new router and set-up a new WiFi network. Every device connected to the new network right away, including two 2.4 GHz devices, but not the RabbitAir. I spoke with technical support and they did some trouble shooting that failed to solve the problem. They blamed the router and told me to call the router manufacturer - but what would the router manufacturer say since every other device I have connects fine? RabbitAir were dismissive and not helpful. I won’t be buying another RabbitAir!
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concatenationconcatenation

Response from developer

Hello Concatenation, Thank you for your feedback. We are sorry to hear that your most recent interaction with Rabbit Air was not as helpful as it could be. On occasion, newer routers can have firewalls or potentially block MAC addresses of certain products. We are working hard to ensure the connection of our units is seamless in the future for all routers. Kind Regards Rabbit Air.

Can’t Connect

Our RabbitAir Minus A2 worked fine until I purchased a new router and set-up a new WiFi network. Every device connected to the new network right away, including two 2.4 GHz devices, but not the RabbitAir.

I spoke with technical support and they did some trouble shooting that failed to solve the problem. They blamed the router and told me to call the router manufacturer - but what would the router manufacturer say since every other device I have connects fine? RabbitAir were dismissive and not helpful.

I won’t be buying another RabbitAir!
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concatenationconcatenation

Response from developer

Hello Concatenation, Thank you for your feedback. We are sorry to hear that your most recent interaction with Rabbit Air was not as helpful as it could be. On occasion, newer routers can have firewalls or potentially block MAC addresses of certain products. We are working hard to ensure the connection of our units is seamless in the future for all routers. Kind Regards Rabbit Air.

App update crashed my ability to log in

New update has taken a functional app to the state of none functionality. I can no longer log in or do anything to control my purifier. I’m was considering buying a new rabbit air purifier…this however has sealed the deal on me looking else where. Shame!
Jace032000Jace032000

Keeps on disconnecting from Wifi

I had the A2 unit for almost a year with no problems. When all of a sudden I got kicked off of Wi-Fi. Now every time I try to connect, it connects no problem but then when I go to use the app later it is off-line I contacted RabbitAir and spoke to them numerous times, with all of the troubleshooting, the same thing keeps happening.I am truly getting no help from them. This unit is very expensive and I should not be having these problems. very frustrating.
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LeiaMaiaClaraLeiaMaiaClara

Response from developer

Hello Leia, we are sorry to hear that you are still having connection issues even when contacting Rabbit Air directly for troubleshooting advice. The best course of action would be to contact Rabbit Air directly one more time to proceed with warranty if possible. We stand by our products and would not want you to have a unit that is having connection issues. Kind Regards, Rabbit Air.

It works EXACTLY as expected…PERFECT!!!

Hello everyone. I installed the app and went through the step by step instructions to setup the air purifier, wireless, etc.. It was a no-brainer and worked exactly as expected. Maybe all the bugs have now been corrected. I encountered ZERO issues. 10 stars. Just letting everyone know that I setup a minusA2 and NOT an A3.
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G333EG333E

Response from developer

Hello G333E, Thank you for the wonderful feedback! We are so happy to hear that the app is working exactly as intended. If you ever experience any issues in the future please reach out to us at customerservice@rabbitair.com. Kind Regards, Rabbit Air.

Outstanding Performance

I’m Extremely happy with my purchase of the Minus A3, I love this app. It’s really easy to use, and intuitive. I just wish it was a little more detailed like the Dyson app. (Where I would know the amount of gasses in the air, CO2…) there are no graphs, no none of that here. But, you have a very good quality product, in my opinion a Rolls Royce of Filters, with the GUI of a VW. But nonetheless I’m one happy customer 👌
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JeanguypeppinJeanguypeppin

Not worth the cost of the Wi-Fi module

The app doesn’t work properly. It doesn’t adjust fan speed or turn off lights. It only seems to want to turn on and off. If I had realized it came with a remote I wouldn’t have paid the extra money to get the Wi-Fi enabled rabbit.
VixenkimVixenkim

Won't connect to 2.5g Wifi

Can't find SSID
sgreenbsgreenb

Wat???

This app doesn’t work. I was able to get the app to recognize my A3 once but it always said it was offline and the controls did nothing. I uninstalled and tried to re-add my A3 but now it wont even recognize there’s an A3. Best to ignore that this purifier even has an app/wireless connection.
Hason_Hason_

1 year later, still not able to connect to the Wi-Fi

My MinusA2 used to be able to connect to the Wi-Fi, but not anymore. I have exchanged countless emails with the support last year, exchanged the unit multiple times – no luck.

I decided to give it a go today, thinking they would have solved the issue. Still not.

I was planning on buying more units but won’t because of this issue.
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Steven_Smith-88Steven_Smith-88

Response from developer

Hello Sylvain Kalache_, we are so sorry that you continued to experience Wi-Fi connection issues after multiple exchanged units. Every replacement unit connected successfully to our 2.4 GHz network when tested prior to shipment. We apologize again for any inconvenience this process has caused and are available if you have any additional questions. Kind Regards, Rabbit Air.

Software needs work

I purchased the Rabbit Air A3, and when I turn up the fan speed manually on the unit, I looked at the fan speed on the Rabbit Air app, and it didn’t move. The A3 was on fan speed 4, but on the Rabbit Air app it shows the fan speed on 1. This Rabbit Air purifier and the app could be so much better. Pay attention to details and your competitors along with current/future technology, especially when asking for a premium price on the current A3. Can’t wait what Rabbit Air comes out next. And it would be nice if Rabbit Air had a recycle plan? Meaning when we purchase a new Rabbit Air to replace our old unit, and if still fairly new we would get some money back towards a new purchase on a Rabbit Air purifier. And please make the air purifier more quiet even when on the max fan speed. Thank you.
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dkodko11dkodko11

Response from developer

Hello dkodko11, it is not uncommon for the app to have a slight update time when changing fan speeds but it should reflect the change on the app. Could you please contact us at customerservice@rabbitair.com so that we can assist with troubleshooting this problem with you. Kind Regards, Rabbit Air

Trash app

It worked great for a while. Suddenly it’s offline and can’t connect. Removing and reconnecting the unit always errors out. Useless now, just leave the unit on auto and call it a day.
ElineyEliney

Worthless

Unless I am completely missing something, this app is only applicable if you have a WiFi unit, otherwise it does nothing for you.
callery59callery59

Doesn’t Work

Connects to my MinusA3, auto fills the serial number, but won’t advance to the next step. Unfortunately that makes the app not function at all, so this app is basically useless.
SlowtharSlowthar

Works great

The app works great. Just got my A3 and seamless setup. App is a little generic but does what is advertised
wandering waywandering way