Dreadful update!
This was an excellent app. Now it is not. Radio Times is a large magazine. It was easy to navigate because a simple icon took you to a contents page from where you could easily select the part of the magazine you wanted to look at. For instance if you are looking at Thursday TV and you want to to check on something you saw last Sunday or read a film review and then go back again to Thursday TV you have to turn around 80 individual pages twice! I have no problem with the content, that is why I pay for it, but it is now very irritating to use.
E Grierson
E Grierson
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Response from developer
Hi there, unfortunately we had a problem inside the app that caused these problems. This has since been fixed, and navigation should work correctly inside the issues now. If you continue to have problems, please delete and redownload the issue.
Get it sorted
I’ve paid for a printed & digital copy which is still current but my subscription number suddenly doesn’t work. When I put my subscriber number in it says in-app purchases have been restored but when I look it says I still need to pay. It’s been like it for a few days now! I’ve deleted the app & reinstalled but still doesn’t work. Please sort out ASAP as I’m paying for something which is useless!
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Cannot access subscription
Keeps asking for payment when I have an active subscription. I’ve deleted the app, reinstalled it, clicked restore purchases, entered the subscriber number in the box - basically everything they say in all these reviews that you should try - and nope, nothing works. It still wants to charge me per issue. Absolutely useless. Get it sorted.
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Radio Times
Absolute Rubbish UX ( they’re so stupid they probably don’t know what UX is )
Bookmarks STILL broken
Bookmarks don’t work. You can place a bookmark, but they all just take you to the front cover. Despite reporting the problem, STILL broken.
Useless
I've had problems for months with this app spoken to customer services on numerous occasions totally useless they said they're aware as a problem but nothing happens to resolve it..
Terrible
There is no way to login. Every time I try to view my copy of the Radio Times I am taken to the purchase page even though I’m a subscriber! What a waste of time! Stick with the paper copy.
Gone downhill
Used to work fine but now keeps forgetting subscription info. Really infuriating and ‘help’ is useless.
Freezes
Sometimes the app freezes, or can’t go any further back after a few issues as it’s a grey background. Also, the double Christmas issue out today in the shops. And other tv magazines and RT on tv. At 15:30 pm no issue on the RT app as yet? I thought subscribers were supposed to be a priority. Maybe I’m wrong?
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Rubbish app
Constantly losing my access to the digital copy & being asked to subscribe despite my payments are all up to date. Waste of time
Problems, yet again!!
RT are asking me to ‘pay’ for the latest edition, yet again but, I have an annual subscription!!!
And yet again, it doesn’t recognise my subscription number!😡🤬
Please get sorted🙏
It’s been 4 weeks now ! Phone Intermedia Radio Times options and every option states there’s a 3-5 minute wait but, on ‘every’ option I’ve waited over 15 mins before giving up !!!
Email, hardly gets answered!!
Oh! And please bring back the facility to mark programs for recording, we keep asking for this but, as usual being totally ignored!😡🤬
This is slowly becoming useless and a waste of money🤔😡🤬
And yet again, it doesn’t recognise my subscription number!😡🤬
Please get sorted🙏
It’s been 4 weeks now ! Phone Intermedia Radio Times options and every option states there’s a 3-5 minute wait but, on ‘every’ option I’ve waited over 15 mins before giving up !!!
Email, hardly gets answered!!
Oh! And please bring back the facility to mark programs for recording, we keep asking for this but, as usual being totally ignored!😡🤬
This is slowly becoming useless and a waste of money🤔😡🤬
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Bookmarks broken
Bookmarks don’t work. You can place a bookmark, but they all just take you to the front cover.
Awful App
I’m fed up with this app. Bookmarks have stopped working and now only take me to the cover page when selected - no amount of redownloading editions or deleting and reinstalling the app resolves this. This app has been nothing but a lazy money-grab based on the good reputation of the printed edition, with little to no effort to improve upon it. Listings do not get updated when broadcasters change them, why? If my TV’s EPG can reflect the new listing, why can’t this app? Why do pages become inexplicably blurry or just blank, requiring me to quit and restart the app? Why is it that whenever I zoom in on part of a page to read the programme description and I accidentally touch the screen and trigger the single page listing, that upon closing the single page view takes me back to the top left corner of the leftmost page instead of where I was when I trigger the single page view? Do the developers actually use this app themselves?
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Response from developer
I am sorry to hear you have had any disappointment with the app. The bookmark problem was a temporary problem and the Bookmark functioning is working. The app is a replicate of the printed magazine so the listings pages aren't updated as this is done on our website listings. If pages are blurry that will be because it has been interrupted whilst being downloaded etc. I dont recognise the problem of zooming in. If you continue to have problems please email feedback@radiotimes.com
Reading and writing
You can read the pages just like the paper copy. You just can’t write on them or highlight what you want to watch/listen to.
Bad app
This app has stopped working properly, it’s asking me to pay for the next issue, when I already have a subscription. The support is non existent, Apple support is no better. It’s a bad app and I’m cancelling my subscription.
Developers sorted this out now it works okay. Thank you.
Developers sorted this out now it works okay. Thank you.
Disappointing
When you pay for something, with Apple Pay, also receiving a confirmation email of your purchase, you expect to receive what you have paid for. Unfortunately my attempted purchase of a copy of the magazine only receives the repeated message “purchase failed”. Disappointing!
Subscription failure
I have a monthly subscription, but I am now being asked to pay for the most recent issue. I deleted and reinstalled the app to see if this would help, but now it states that restoring purchases is not possible!! So I have now lost all my issues as well!! What is happening?
C’m guys. Upload APP correctly PLEASE !!
The interactive feature on the Radio Times App week 21 which enables users to complete the Prize crossword and enter numbers in the sudoku, etc is not working AGAIN this week.
This happened last week and some previous weeks !!
There is no problem at my end - deleting & reinstalling the APP makes no difference.
When I send emails, the problem is corrected but the technical incompetence is beyond belief.
This happened last week and some previous weeks !!
There is no problem at my end - deleting & reinstalling the APP makes no difference.
When I send emails, the problem is corrected but the technical incompetence is beyond belief.
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No Support
This app is a mess. Many pages are unreadable and blurry. Some just don’t appear at all. The app never seems to remember where you last were and opens up on random pages leaving you to scroll through pages to navigate to the day of the week you were last on.
Wrote to the Radio Times and cannot get any response. The app is not working properly. The page display is a mess. Fix it! You’ve taken the money now supply a magazine that can be read!
Wrote to the Radio Times and cannot get any response. The app is not working properly. The page display is a mess. Fix it! You’ve taken the money now supply a magazine that can be read!
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Why do we pay more?
My husband likes to have the magazine which is costly! It would be nice to have access to the digital version as well. Surely like other media, this should be included in the subscription? Asking for another £120 odd ££??
