I rarely use this app, but I did last week. I decided to withdraw some funds and since I was not in a hurry I chose the ACH option which said 1-3 business days. Welp the 3 business days passed by with no deposit, so I reached out to care since it was still showing pending in the app. They told me that it was actually 3-5 business days for a deposit, by then I would have received my normal paycheck so I asked to cancel it. They said they couldn’t once it was initiated. I called in, and another rep said it was actually 2-5 business days for a deposit, which was odd since that was a different timeframe. I Googled the FAQs and in there it states 1-2 business days for deposit. So there’s conflicting stories and all they could tell me was “well if you chose the immediate option you would have your funds immediately” terrible.
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Response from developer
This experience falls well below the standard we set for customer care, and we apologize for any conflicting timeframes you were given. Please contact us at RainApp@rain.us so we can review your case and follow up with you personally.