The worst
Even after a revamp, the N&O website is terrible and difficult to use, especially in its design and ability to highlight the relative importance of stories.
It’s depressing to see a once great institution suck this badly.
It’s depressing to see a once great institution suck this badly.
Repeated stories
News is very repetitious, same stories in multiple locations
BEST OUT OF STATE NC NEWS
I’m an Atlantan with multiple NC connections, and this is my news source for NC political and sports information.
App won’t work on IPad
After an iPad update the app no longer works anymore. I get to the opening page and it won’t scroll past page 2 puzzle page. I called and was told to access the paper through Safari but I have to search through a bunch of tabs which is annoying and inconvenient. I called customer service over a week ago and reported this but it has not been fixed. App is useless right now.
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Response from developer
We are sorry for the experience you're having with your digital account. Please reach out to us at wecare@mcclatchy.com with your contact information as we would like the opportunity to help. Thanks, Customer Care
Terrible App
Extremely glitchy. Navigation is a nightmare. Worst news app I have ever used.
Thanks for nothing
I have an older phone that will not accept your update. Thanks.
Enjoy great local and national coverage
We have been enjoying the N&O. Lots of local coverage that we do not get otherwise.
Terrible
Your app continues to fail to load stories when in “Edition” view, forcing a reader to go to “home” view and search for the article. This has been going on for years.
Doesn’t Work
Evidently I have to buy a new iPhone or IPad to use this app. Mine are older models, work fine unless I try to use this app that requires IOS 17 or higher. Evidently nobody checked user environments.
Frustrated
Keep getting messages that I need to upgrade my app. But when I try there in no upgrade available. What’s up?
Update
Can’t get it to update…very frustrating
Finally an App Worth Opening Every Day
I’ve been a long time subscriber to the N&O, and this new app is a major leap forward. The updated design is clean, modern, and much more pleasant to use. I’m especially glad to see dark mode finally supported. The improved search is a true game changer. It’s fast, accurate, and makes it easy to find for stories that I care about. The edition experience is also noticeably better and feels more integrated into the overall app instead of being an afterthought. For the first time, this is an app I genuinely want to open to read local news. Great work to everyone involved.
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Response from developer
Thank you so much for this amazing feedback—it truly means a lot! 🎉 We’re thrilled to hear you’re enjoying the new design and that using the app now feels rewarding instead of stressful. Knowing that your anxiety about opening the app is gone and that you’ve decided to stick with it is exactly the outcome we hoped for. If you ever have ideas or suggestions to make it even better, we’d love to hear them.
iPad scaling issue
The latest version does not scale the Puzzles Plus games correctly. I also had some scaling issues with the comics, but those seem to have resolved by deleting the app and reinstalling. Game scaling was not corrected by reinstalling.
Recent n&o update makes edition unavailable on my iPad
The recent update to the app requires iOS 17 or above. My iPad is 10 years old and doesn’t go above iOS 16. so this update effectively stops me from reading the e-edition. Are you guys going to fix that? Do I have to get my money back for the subscription to the newspaper?
Paid through Apple Subscription with Family Sharing- unable to share the eEdition
Called customer support many times, emailed customer support, called Apple about 8 times. No one can help. We do not show an account with News and Observer (had one previously for over 30 years, then went to the edition). Tried using all possible log in’s. Only my spouse who paid for it through the App Store can open it.
Can it be shared in the same household with a Family ICloud Account?
Can it be shared in the same household with a Family ICloud Account?
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Poor digital updates
It gets harder and harder to enjoy the N&O app. The newest update (10/29/25) does not work and there is no explanation why it doesn’t. Very frustrating.
Won’t download articles
Once again, the app won’t download all articles, leading to an endless hatched spinning circle for 1 in 5 to 10 articles. Nothing seems to help this. The content of the paper is 5 stars but they still can’t get the app right. Additionally, on the air (sports listings) NEVER downloads. To see it, you need to look at the print edition. Ridiculous.
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Disaster - total failure
If you set out to create the worst newspaper app on the web, this would be it. Unstable. Inconsistent. Poorly designed. The Triangle deserves better than this. A total mess. Minus stars.
Buggy app
I’ve read the N&O for many years. Their app has always been awkward to use, but for the past several months, it can’t play any videos in the articles. As more articles have video included, this is getting more annoying, but videos just don’t play on my up to date iPhone.
Glitchy app
Using an iPad Air M2 with 18.2.1 software. Read the e edition version. Article scrolling is inconsistent, sometimes it scrolls between articles and other times it just shows a blank page. When on a blank page you have to go back/forward 5 or 6 articles and then you can get the article to load. Have tried multiple settings, and delete and installed the app several times.
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