Poor customer service.
Poor customer service, waited online for the longest time every time I had to call them for any reason. They answer quickly on the billing department but nothing else. Stay away from this vendor.
Please fix these issues.
I never write reviews but developers did a poor job which I get . They aren’t the ones having to be forced to use this app .. So I’m an owner operator and was using the rand McNally ELD 50 before they updated to this system . The ELD 50 was perfect. My biggest problem with this app is that it doesn’t let me delete trailers. I haul multiple different trailers every day and whenever I add a trailer number it just stays in the system . Doesn’t let me delete it unless I log into my administrator account . Also it doesn’t give me an option to enter the Bol number . DOT requires only trailer number and bill of lading . You didn’t need to put the vin number or plate number . Those are just waste of space. Stick to what’s important. I do a lot of trailer hooks and drops per day so get that developer back and make him figure this app out . Heck you could fly me in pay me and I’ll show that developer exactly how to make this app user friendly. You can email me at KMAKSSS25@gmail
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Interface & Functionality
ELD 50 was perfect in regards to its set up, functionality and ease of use. The platform was well designed unlike the new device. Please consider formatting the new E LOG system just like the ELD 50 platform. Fuel logging, log corrections, visibility simplification and others are lacking greatly. It’s a great product, but it can be even better. Have ELD 50 platform in mind.
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