Points stolen with no way to recover
Response from developer
Hello, thank you for sharing this, and we’re truly sorry for the experience you had. We take security extremely seriously, and our systems are fully up-to-date and designed to prevent unauthorized access. After reviewing your report, we’ve found that issues like this most often occur when a user is still signed in on shared or public school Chromebook, which can allow someone else to access the account unintentionally. We are currently working directly with staff members at your campus to address this situation, add additional safeguards, and ensure it doesn't happen again. Once the investigation is resolved we’d also be happy to restore the points you lost! We appreciate your feedback, and we’re committed to making your experience safe, secure, and reliable moving forward.
False challenge
Response from developer
We’re so sorry for the frustration this has caused. You should be able to join the Perfect Attendance challenge, and we want to make sure you receive the Rangs you’ve earned. Please reach out to us at help@rang.com so our team can take a closer look and get this resolved for you right away.
Exactly what we need
Response from developer
Thank you for the kind review! Well said!
WIN - WIN 🙌
Response from developer
Yes! A true win-win. Thanks for the review!
Coach
Response from developer
Thanks for the review and yes! Our goal is to promote student engagement in class!





