Reliable and functional
The app organizes events well and the ticket processing is secure
Customer service figuring out passwords
I worked with a customer service rep who is so kind And patient with me. I appreciate her stamina. I got the tickets and we have a great evening
My ticket disappeared
My ticket disappeared from the app. I tried to refresh the app, delete and reinstall the app but to no avail.
So tired of needing a separate app for every stupid thing!
Why does every thing you do now require a separate app!
Absurd to require the app
It is absolute madness to require downloading an app to access your tickets, rather than sending them via email or allowing access via your account. This is likely my last trip to Ravinia as a result. I enjoy the venue but the customer service is horrendous.
Worst ticket app ever
Logs me out all time. Tickets didn’t show up for months. Don’t seem to be able to download tickets to my apple wallet. I am not inclined to attend future shows at Ravinia because I do not want to deal with this experience again
Horrible website
Impossible to download tickets
Needlessly complex
Ticket retrieval is a miserably over complex
Process that is needless.
Process that is needless.
Difficult
Hard to share, hard to see tickets, stressful
On line horror show
Buying tickets on line is an absolute horror show. I do ALL my banking etc on line and but your site is easily the most difficult to navigate.
Sucks that you have to login
Works well for storing your tickets but that’s what my Apple Wallet is for.
And I hate having yet another freaking account I need to logon to.
Should be able to use as a guest.
And I hate having yet another freaking account I need to logon to.
Should be able to use as a guest.
Extra step for tickets is cumbersome
This extra step for tickets is unnecessary and a waste of my time. Why can’t I just print out the tickets at my home or why can’t they be emailed to me when I make the purchase at home?
App
Among the worst online ticketing experiences out there
Hassle
The app is a real hassle for anyone going to one or two concerts a season. You don’t get your tickets right away, you have to remember (or reset) your password, and to share a ticket with someone that person also has to download the app. Why can’t you just send tickets via email?
Disappointed About Ticket Distribution
I ordered and paid for tickets online and it took 28 days for Ravinia to deliver the tickets to me. I worried that I would not receive the tickets in time for the concert. Tickets were received seven days before the concert. Ravinia needs to get its act together and deliver tickets instantaneously when they are ordered and paid for by customers which is how every other venue handles ticket sales.
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Purchase attempt
Although I filled out all the information, clicking "Complete" doesn't take any action nor does it produce an error. It warns you not to hit on the button more than once. Perhaps it is because the app has this problem periodically. I did confirm that I have not been charged yet
Way too complicated…
…to share tickets. Everyone in my party will have to download the app in order to get the ticket on their device. Nobody wants another app on their phone.
Hate this app
I could not figure out how to login. It kept switching me to the website. I must reset my password every time I use it. I don’t like not being able to see my tickets immediately after I purchase them.
Pretty seamless
When this app works it is a smooth and simple way to fly. With every update it gets better. Being able to get digital tickets now is a big plus!
Can’t get in.
There’s no signs but 1000 people telling us we can’t enter there. Horrible experience.
