Buyer beware!
You MUST buy their phone to use this app. It all sounds great until you dig a little deeper
You MUST have a wireless plan or the phone and the app will not work. Period! If you want to use your phone as just a wifi device, RAZ Mobililty doesn’t allow it.
Speaking of restrictions, you should know that RAZ Mobility serves as your IT administrator and controls the phone completely. That may be intentional for the memory-challenged user, but it also prevents the caregiver from having control of the phone except on RAZ Mobility’s terms. All parties are at the mercy of RAZ Mobility. They are your overlord. They can erase all data on the phone any time they want. Not the caregiver. RAZ Mobility. RAZ has full control of it, just like an IT administrator at your employer. Except they are not your employer. Unlike your employer, you have to pay THEM!
The memory phone I ordered is a rebranded Motorola Moto G Play 2024 with 64 GB of built in storage. RAZ currently charges you $369 plus $15 shipping plus sales tax. You can buy unaltered version of this same phone online right now from the giant online retailer based in Seattle for less than half that price. And get free shipping.
Want to research the phone’s features on RAZ Mobility’s website to truly understand how their memory phone differs from a standard Android phone? Be prepared to spend a lot of time and run into vague and unclear explanations. They seem to NOT want you to learn too much before purchasing the phone because the value proposition is much less attractive once you spend more than 15 minutes with their product and caregiver app.
So you better be absolutely certain you want to use their product before making a purchase. They are not very transparent, are happy to charge a big fee for everything they do, and sell you outdated technology at very big markups. If you want a refund, they’re glad to charge you a $50-$75 restocking fee and you pay return shipping.
There are many companies that are more customer friendly than RAZ Mobility. I strongly advise you to look elsewhere.
You MUST have a wireless plan or the phone and the app will not work. Period! If you want to use your phone as just a wifi device, RAZ Mobililty doesn’t allow it.
Speaking of restrictions, you should know that RAZ Mobility serves as your IT administrator and controls the phone completely. That may be intentional for the memory-challenged user, but it also prevents the caregiver from having control of the phone except on RAZ Mobility’s terms. All parties are at the mercy of RAZ Mobility. They are your overlord. They can erase all data on the phone any time they want. Not the caregiver. RAZ Mobility. RAZ has full control of it, just like an IT administrator at your employer. Except they are not your employer. Unlike your employer, you have to pay THEM!
The memory phone I ordered is a rebranded Motorola Moto G Play 2024 with 64 GB of built in storage. RAZ currently charges you $369 plus $15 shipping plus sales tax. You can buy unaltered version of this same phone online right now from the giant online retailer based in Seattle for less than half that price. And get free shipping.
Want to research the phone’s features on RAZ Mobility’s website to truly understand how their memory phone differs from a standard Android phone? Be prepared to spend a lot of time and run into vague and unclear explanations. They seem to NOT want you to learn too much before purchasing the phone because the value proposition is much less attractive once you spend more than 15 minutes with their product and caregiver app.
So you better be absolutely certain you want to use their product before making a purchase. They are not very transparent, are happy to charge a big fee for everything they do, and sell you outdated technology at very big markups. If you want a refund, they’re glad to charge you a $50-$75 restocking fee and you pay return shipping.
There are many companies that are more customer friendly than RAZ Mobility. I strongly advise you to look elsewhere.
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No Other Languages???
I just got RAZ phone for my dad. I read that it’s possible to place calls, video calls, text. I saw somewhere about possibility of changing a language into Russian.
I’ll give 2 stars for that it’s possible to place a call, and it’s supposed to stop 911 calls when it should not be placed. I have not signed for that so far and don’t know how it works.
However, the speaker was not loud enough for my parents to hear me well when I test called them, even for my mom with normal hearing it was not loud enough. They use phones on speaker normally, not just by the ear.
It’s impossible to text in any other language! Any! as the phone ONLY accepts English (I spoke with customer service about it).
I don’t think my dad can use English keyboard to text Russian words. But even when I tried to use English keyboard sounding Russian words, the phone kept changing words into something else (without even asking if I wanted to change). And it doesn’t allow me to type my word again because it keeps changing my word into “correct” English word over and over, and over…
I tried to speak in Russian to see if the phone would type anything close to what I said, but it would only type something else in English (not even close sounding of what I said). There’s absolutely no way to send a text in Russian or send a short voicemail in messages.
Now I also found out that my dad CANNOT place video calls. It’s not an option (to allow or not). Only caregivers can place a call to him. I was told that contacts as well but haven’t tried that.
I could live without him placing the video calls, for me to call him instead. But I really think there should be different languages as it used to be an option, and normally android phones can have different languages.
I’ll give 2 stars for that it’s possible to place a call, and it’s supposed to stop 911 calls when it should not be placed. I have not signed for that so far and don’t know how it works.
However, the speaker was not loud enough for my parents to hear me well when I test called them, even for my mom with normal hearing it was not loud enough. They use phones on speaker normally, not just by the ear.
It’s impossible to text in any other language! Any! as the phone ONLY accepts English (I spoke with customer service about it).
I don’t think my dad can use English keyboard to text Russian words. But even when I tried to use English keyboard sounding Russian words, the phone kept changing words into something else (without even asking if I wanted to change). And it doesn’t allow me to type my word again because it keeps changing my word into “correct” English word over and over, and over…
I tried to speak in Russian to see if the phone would type anything close to what I said, but it would only type something else in English (not even close sounding of what I said). There’s absolutely no way to send a text in Russian or send a short voicemail in messages.
Now I also found out that my dad CANNOT place video calls. It’s not an option (to allow or not). Only caregivers can place a call to him. I was told that contacts as well but haven’t tried that.
I could live without him placing the video calls, for me to call him instead. But I really think there should be different languages as it used to be an option, and normally android phones can have different languages.
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Hugely helpful for my mom
My mom is in nursing care and no longer remembers how to use a regular phone. However, she wants to talk to family anytime of the day. This phone and app have given her an easy way to do that. She only talks for a minute or two, but she’s much happier because of it 🤗
Pros:
- All she needs to do is tap on a picture to call someone.
- Video calls are possible (contrary to what the older, outdated reviews say)
- We can monitor the phone and adjust settings remotely.
Cons:
- The phone has to be charged everyday. You can watch the battery level decline via the app, but you can’t do anything to help conserve energy.
- Quiet times can’t be set for an individual contact. I live 2 time zones away from the rest of the family. Their quiet times doesn’t work for me 🫤
Pros:
- All she needs to do is tap on a picture to call someone.
- Video calls are possible (contrary to what the older, outdated reviews say)
- We can monitor the phone and adjust settings remotely.
Cons:
- The phone has to be charged everyday. You can watch the battery level decline via the app, but you can’t do anything to help conserve energy.
- Quiet times can’t be set for an individual contact. I live 2 time zones away from the rest of the family. Their quiet times doesn’t work for me 🫤
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Finally! Not sure what people are complaining about
my father continually turned phone off or muted. it was a hassle driving over to fix phone. I control it remotely and have not had any problems! i can monitor and control everything. He is a stroke victim and he can use phone now. Some people like to complain. this is the best thing out there!! Customer support has been great helping port number ( took 15 minutes to move his lively/ jitterbug over) painless!!! now if they could create app for his tv!!😆
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App Rarely Works
The app works half the time, maybe less. Just never loads anything
